Customer Project Coordinator

This is an exciting time to be joining Delta Star!

We are Delta Star! The largest, American-owned medium power transformer manufacturer in the United States and the premier manufacturer of mobile transformers and mobile power substations in North America.

We are an industry-leader that has harnessed the power of electricity to reliably connect you to an essential part of modern-day life. Giving you the peace of mind you deserve to go out and make the world a better place!

Summary

Delta Star Inc. is seeking a highly organized and customer-focused Customer Project Coordinator to lead customer projects from order creation through commissioning and post-delivery support. If you excel at coordinating cross-functional teams, communicating clearly, and delivering a consistent, high-quality customer experience, we want to hear from you!

What You'll Do

As a Customer Project Coordinator, you’ll be the primary point of contact for assigned customers, ensuring smooth project execution across engineering, production, operations, logistics, and quality. You’ll manage communication, track milestones, identify risks, resolve issues, and maintain accurate documentation from start to finish. Your work will directly support efficient project delivery and a strong customer partnership.

A Day in the Life

Your day will include managing project schedules, coordinating internal teams, and keeping customers informed with timely, accurate updates. You’ll handle change orders, review documentation, escalate issues when needed, and maintain detailed project records. Whether you’re preparing internal briefings, supporting customer inspections, or aligning teams on upcoming deadlines, you’ll ensure every project stays on track and every customer feels supported throughout the process.

Specific Duties

• Develop and maintain detailed project schedules; track deliverables and milestone completion.
• Serve as the main communication channel with customers for all project updates, escalations, and changes.
• Identify, document, and process scope changes; prepare change orders and secure approvals.
• Coordinate cross-functional activities with Sales, Engineering, Operations, Logistics, Finance, and Quality.
• Maintain detailed documentation of customer communications, commitments, and project milestones.
• Review and validate invoices and project documentation for accuracy.
• Communicate change order impacts on scope, cost, and schedule.
• Support customer visits, inspections, testing, and on-site activities as required.
• Ensure internal teams remain informed of requirements, deadlines, and key developments.
• Proactively identify risks or delays and recommend or implement corrective actions.

What We're Looking For

We’re seeking a polished communicator and proactive problem solver with strong organizational skills and a commitment to delivering exceptional customer service.

Position Requirements

• Bachelor’s degree in Business Administration, Project Management, or a related field preferred.
• 5+ years of experience in project management, program coordination, or customer-facing roles-preferably within manufacturing, industrial, or engineered-to-order environments.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CRM or ERP systems.
• Strong organizational skills, sound judgment, and the ability to manage multiple complex projects simultaneously.

Skills & Competencies

• Excellent written and verbal communication skills with strong customer service orientation.
• Ability to manage high volumes of project information with accuracy and discipline.
• Strong time-management skills and ability to balance multiple priorities under pressure.
• Proactive problem solving and issue-resolution mindset.
• Ability to collaborate across departments while maintaining professional customer engagement.
• High attention to detail and strong follow-through.

Key Performance Indicators (KPIs)

• On-time project milestone achievement
• Accuracy and timeliness of customer communication
• Effective management of scope changes and documentation
• Issue resolution speed and effectiveness
• Internal and customer satisfaction with project execution

Why Join Us?

At Delta Star, you'll be part of a supportive and forward-thinking team that values professionalism, efficiency, and exceptional service. We offer a comprehensive benefits package to support you and your family, including medical, dental, vision, life, and disability coverage. Our retirement offerings vary by location but include employer contributions to retirement plans, an Employee Stock Ownership Plan (ESOP), and a corporate bonus plan.

You'll also enjoy paid time off, sick pay, floating holidays, and access to programs such as flexible spending accounts or similar consumer benefits. Additionally, we provide education assistance to help you grow in your career.

At Delta Star, we're committed to helping you thrive both personally and professionally.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

CA

115100 - 143900

NO Security Clearance