Veteran Coach (SkillBridge)

Job Title: Veteran Coach (SkillBridge)
Location: 100% Remote (US Only)
Compensation: Salary + Bonus; Commission
Reports to: Veteran Coach Manager

***This role is for active DoD SkillBridge participants only***

The primary role of the Veteran Coach is to serve as a day-to-day client-facing coach/consultant/sales leader to help U.S. military veterans navigate the confusing VA disability claims process. You will work incredibly hard and be expected to follow our proven education-based process to help your veteran clients get the VA disability benefits they deserve. You will be a trusted advisor to U.S. military veterans by coaching, educating, and mentoring them through the confusing VA disability claim process. Our ideal candidates for this virtual position are dynamic, energetic communicators with strong interpersonal skills, including conflict resolution, active listening, and empathy. The ideal candidate will have a positive attitude, a passion for sales, and the ability to build high-trust relationships with clients, while thriving in a virtual, cross-functional team environment.

What You'll Do:

• Conducts VA disability claims coaching/consulting/strategy/sales services for veteran clients
• Provides virtual support to your assigned Veteran clients through daily email exchanges, phone calls, text messages, and video teleconference education-based coaching sessions
• Reviews and understands each Veteran's specific disability and analyze to determine additional conditions the veteran client(s) may qualify for
• Provides leadership and coaching to veteran clients while they prepare and file their own disability claims
• Guides veteran clients through members-only education-based resources inside the VA Claims Insider Elite portal, and connect them with independent medical professionals
• Completes daily required documentation in our CRM systems to include meeting/exceeding set metrics to ensure ELITE-level service with their assigned veteran clients
• Leads coaching/consulting services, facilitates group Mastermind discussions over live video, and guides veteran clients through the VACI Elite Membership program resources
• Collaborates with other teams/departments within VA Claims Insider to continually improve our operational processes
• Complies with all internal policies and all applicable state, local, and federal laws

What You'll Bring:

• Excellent communication skills with an infectious energy that makes clients feel excited to engage.
• Ability to communicate clearly and concisely, both orally and in writing
• Experience with conflict resolution
• Strong Listening, Understanding, and empath skills
• Strong organizational and time management skills
• Ability to build high-trust personal relationships with Veteran clients
• Experience (or comfortable with) working as part of an all-virtual, cross-functional team and working with all levels up, down, and across organizations
• A cheerful, positive attitude and the ability to make every call feel like a casual conversation with a friend.
• The ability to listen carefully, ask insightful questions, and genuinely understand client needs.
• A self-starter with a passion for sales and the ability to thrive in a team environment.
• A creative approach to problem-solving and the ability to make each client feel special and valued.

Required Qualifications:

• 5+ years of experience in a sales role, preferably in a B2B or B2C environment
• Must have high speed reliable internet.
• Experience with CRM software/Salesforce.

Preferred Qualifications:

• Bachelor's degree in communications or business
• Previous knowledge and experience navigating the VA disability benefits system
• Military veterans, disabled veterans, and military/veteran spouse is a plus.
• Previous or current client of VA Claims Insider is a plus
• Health Care (HIPAA compliance) experience

Compensation and Benefits:
Along with competitive pay, full-time employees are eligible for the following benefits:

• Healthcare: PPO and HSA plans
• Retirement: 401(k) with up to 3% employer match
• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure
• Insurance: Short and Long-Term Disability, Life Insurance
• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Served With Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.