Operations Manager Automotive Glass Installation - Mobile

Operations Manager Automotive Glass Technician - Mobile

Join the Magic Glass Repair Team in Austin!

Are you ready to take your skills to the next level and be part of an exciting, fast-growing company? Magic Glass Repair is Austin’s go-to mobile auto glass company, and we’re expanding our rockstar team! If you’re passionate about your work, have an eye for detail, and want to grow with a company that truly values its people, we want to hear from you!

About Us:

At Magic Glass Repair, we’re all about top-tier service, speed, and reliability. Our goal is simple: to provide the best experience for our customers while empowering our team to thrive—both personally and professionally. We’ve built a company culture that’s all about personal growth, teamwork, and having fun while getting the job done.

What You'll Be Doing:

As a Master Automotive Glass Technician & Operations Manager, you'll be at the heart of our operations, ensuring smooth day-to-day execution while delivering top-quality service. Your responsibilities will include:

Auto Glass Expertise:

• Master the art of installing and repairing auto, truck, and bus glass—everything from windshields to windows and mirrors.
• Use cutting-edge tools and the Autel recalibration system to perform precise ADAS calibrations.
• Be a customer service champion by providing clear communication and answering any customer questions.
• Maintain a clean and organized mobile work environment.

Operations Management:

• Routing & Scheduling: Optimize technician schedules and routes for maximum efficiency.
• Customer Service Calls: Handle escalated customer inquiries, confirmations, and follow-ups.
• Warranty Escalation Contact: Serve as the primary contact for warranty claims and issue resolution.
• End-of-Day Invoice Closing: Ensure all invoices are accurately reviewed and finalized daily.
• Weekly Van Checks: Conduct routine inspections to maintain vehicle safety, inventory, and readiness.
• Setting & Maintaining SOPs: Develop and implement Standard Operating Procedures to ensure consistency and quality.
• Team Support & Oversight: Provide guidance, training, and real-time assistance to technicians.
• Inventory & Supply Management: Keep materials stocked, ordered, and properly distributed.
• Cross-Department Coordination: Work closely with sales, marketing, and finance teams to align operations with business goals.

What We're Looking For:

• Minimum 5 years of experience in auto glass installation and repair. You know your stuff!
• ADAS Calibration certification (Autel experience preferred).
• Leadership & operations experience preferred—if you've managed teams, schedules, or customer service processes, even better!
• Attention to detail, a passion for excellence, and a go-getter attitude—we’re looking for high achievers!
• Fantastic communication skills and a love for providing exceptional customer service.
• Ability to lift up to 100 lbs. and work outdoors in all kinds of weather.
• Valid driver’s license with a clean record and reliable transportation.

Why Join Magic Glass Repair?

• Competitive Pay with performance-based incentives.
• Career Growth—we invest in our people and promote from within.
• Awesome Team Culture—supportive, high-energy, and rewarding.
• Industry-Leading Tools & Training to keep you ahead of the game.

If you're ready to bring your skills, leadership, and passion for excellence to a company that truly values its team, apply today!

Job Type: Full-time

Pay: $75,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Opportunities for advancement
• Tools provided

Compensation Package:

• Bonus opportunities
• Commission pay
• Tips

Schedule:

• Evenings as needed
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Customer service: 3 years (Required)
• ADAS: 5 years (Required)
• Glass installation: 5 years (Required)

Language:

• English and Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Austin, TX: Relocate before starting work (Required)

Work Location: On the road

• Minimum 5 years of experience in auto glass installation and repair. You know your stuff!
• ADAS Calibration certification (Autel experience preferred).
• Leadership & operations experience preferred—if you've managed teams, schedules, or customer service processes, even better!
• Attention to detail, a passion for excellence, and a go-getter attitude—we’re looking for high achievers!
• Fantastic communication skills and a love for providing exceptional customer service.
• Ability to lift up to 100 lbs. and work outdoors in all kinds of weather.
• Valid driver’s license with a clean record and reliable transportation.