May 24, 2024


  • Professional Diversity Network
  • Buffalo, NY, USA
Full-Time Other

Job Description

Rich Products Corporation

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.

Purpose Statement

Supports the Director of USC Customer Fulfillment Operations in meeting and striving to exceed the performance and service expectations within the Warehouse Management function of the USC Customer Fulfillment Operations team. Ensures compliance to all SOP's and KPI's, and works to identify areas for continuous improvement within the function. Operationally interfaces with distribution partners, 3PL's, and ESO partners to ensure performance and service expectations as first line of managerial communication.

Key Accountabilities and Outcomes

  • Takes Leadership position in working with 3PL Management Leader and Procurement Category Leader role to analyze and recommend network and service provider changes.
  • Manages the Operational relationship of Warehouse facilities as assigned
  • Oversee and support the implementation and execution of the CHEP pallet inbound and outbound tracking and CHEP inventory accuracy for all Rich owned plant and warehouse facilities as well as any 3PL warehouse facilities as assigned.
  • Conducts Regular Operational Scorecard Reviews with DC and 3PL Partners as assigned
  • Manages Integration of new 3PL providers and oversee the build and startup of new network facilities from a Warehouse perspective
  • Implements standards of performance for the contract carriers & distribution centers consistent with departmental and company business objectives for delivery of the Rich Experience.
  • Manage & drive 3PL and ESO partners' operational performance
  • Partners with 3PL Management Leader as well as Transportation and Warehousing category management leaders to analyze network opportunities, identify, and recommend network changes to support efficient, cost effective changes to support customer fulfillment
  • Actively participates in CS&L Daily direction setting meetings
  • Provide direct customer interface between sales team and distribution centers and Warehouse and 3PL providers
  • Publish reports on key performance indicators for Warehouse and 3PL suppliers on required frequency. Accountable to corrective action and performance improvement against KPI's
  • Accountable to audit and approve invoices as assigned within given Warehouse and 3PL responsibilities
  • Provide input to Customer Fulfillment Optimization Leader on SOP's, best practices, etc. Owns and enforces compliance to SOP's.
  • Provide support for analysis of Transportation Spend. Provide spend detail to Director of USC Customer Fulfillment Operations and other business partners as required.
  • Participates with CS&L team to execute Logistics strategies and to develop and understand space requirements for facilities managed
  • Deliver improved service and costs through focused continuous improvement initiatives
  • Provide operational interface between transportation and distribution centers
  • Manage and develop Transportation talent within area of responsibility. Identify and integrate transactional work to ESO partners as applicable
  • Accountable for leading and integrating the Inventory Audit Lead and ESO team in warehouse reconciliation process at 3PL's (warehouses) and improving the accuracy (if applicable)
  • Support Inventory Audit Lead on route cause analysis on unplanned shortage and process errors to ensure direct, prompt, and constructive action on Improvement opportunities as it relates to inventory (if applicable)
  • Support Customer Fulfillment Optimization Leader in implementation of strategic initiatives such as food traceability projects (Galaxy)
  • Accountable for leadership of internal Warehouse functions (ex: Lakeway facility), external partners (ex: ESO partners, 3PL's) as applicable
  • Support decision making and work associated with Rich Products DOT driver compliance, driver safety and field support.
  • Responsible for DSD Operational management as applicable

Knowledge, Skills, and Experience

  • Minimum of BS degree in Business or Logistics; MBA preferred
  • Minimum 10 years Logistics experience; Temperature controlled warehousing and transportation experience preferred
  • Demonstrated planning, organizing and managing skills
  • Demonstrated Knowledge of Transportation & Warehousing industry - DOT Rules, Tariffs, Hours of Service, Equipment, Challenges, and Trends
  • Effective relationship management and negotiating skills
  • Effective conflict resolution and facilitation skills
  • Effective written, verbal and interpersonal skills
  • Strong analytical & quantitative skills
  • Proficiency in Excel and Word, SAP Preferred.
  • Experience working with a DSD or fleet operation preferred.
  • Experience working with an ecomm customer base preferred.
  • APICS certification preferred




In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate


Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at [email protected] if you need assistance completing this application or to otherwise participate in the application process.




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