Bank Of America

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.

Supporting the military has been a focus of Bank of America for more than 90 years. This includes our partnerships with military organizations, efforts to hire and develop military service members and veterans, and our products and services for military customers. Military men and women make sacrifices every day to serve our country and we want to do everything we can to connect them to the resources they need to make their lives better.

Bank of America actively works to attract, develop and retain veterans, reservists and military spouses because of the unique skills and experiences they bring to our organization. Their personal values align with our company's values around trusting the team, acting responsibly and realizing the power of our people.

We support military employees through our Military Support & Assistance Group (MSAG), an employee network that creates opportunities for advancement and leadership development through networking, mentoring and information forums.

Additionally, Bank of America supports the U.S. military through the Military Affairs Advisory Group (MAAG), an internal team that focuses on reintegrating service members into the civilian workforce through education, employment, wellness and housing.

Bank of America's military recruiting efforts are regularly recognized on a national level as a top "Military Friendly" employer by GI Jobs, Military Edge and Employer Support for Guard and Reserve.

Join the thousands of veterans who now call Bank of America their Employer of Choice.
 

Apr 19, 2018
Job Description: Focuses on the creation, maintenance and execution of test scripts and other specialty testing activities. Is considered a subject matter expert in one or more of these areas. Identifies and develops ways to improve the quality, capability, or efficiency of the testing process. Typically focused on automating new functionality pre-release and maintenance post-release, or driving efficient testing in other areas. Typically requires 5-7 years of applicable experience. Description: Great opportunity to join the Wholesale Credit Quality Assurance team! We are seeking a Quality Assurance Specialist with a commercial lending background. The position can be based in Atlanta/Alpharetta, Charlotte, Jacksonville, Dallas or Phoenix . The Quality Assurance Specialist will apply their knowledge and expertise in commercial lending to perform ongoing Quality Assurance ("QA") programs in support of Wholesale Credit ("WC"). In this capacity he or she is responsible for testing, analyzing test results and trends, interacting with WC associates, reporting, communicating findings and following up on error remediation. The candidate must independently conduct assigned responsibilities within the context of the assigned programs. In addition, he or she will also be responsible for assisting their manager in addressing other key initiatives within the WC Quality Assurance team. Depending on background and experience, this may include program management responsibilities. Required Skills: Commercial Credit background as an Underwriter, Credit Analyst, Credit Review Officer or similar role Understanding of commercial credit; loan documentation, loan agreements, financial spreads, financial statements, etc. Self motived individual who can work independently and also as an engaged member of a team Strong oral and written communications skills Strong organizational skills Intermediate to advanced Excel, PowerPoint and SharePoint skills Desired Skills: Prior experience in reviewing credit including a role in Credit Review, Audit or other QA team; prior reporting experience
Bank Of America Phoenix, AZ, USA
Apr 19, 2018
Job Description: Job Description Key individual contributor, with accountability for researching, designing, engineering, implementing, and supporting network security solutions. Utilizes in-depth technical knowledge and business requirements to design & implement secure solutions to meet customer / client needs while protecting the Bank's assets. Develops and implements security standards, procedures, and guidelines for multiple platforms and diverse environment. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems. Typically 7 to 10 years of cybersecurity experience. Role & Responsibilities - (Approval Process) Key individual contributor, with accountability for researching, designing, engineering, implementing, and supporting network security solutions. Utilizes in-depth technical knowledge and business requirements to design & implement secure solutions to meet customer / client needs while protecting the Bank's assets. Develops and implements security standards, procedures, and guidelines for multiple platforms and diverse environment (WAN, Data Center, Perimeter, Cloud.). Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems. Typically 7 to 10 years of IT experience. Required Skills: Minimum of 3 years of experience in network security discipline Experience with Firewalls, IDS/IPS, WAF, Proxies, DLP, DDoS, and Malware inspections solutions Experience with other third party network security controls such as Bluecoat, Fortigate, Checkpoint, Juniper, F5 ASM, Cisco, or FireEye Knowledge and experience architecting complex enterprise cybersecurity solutions Solid experience with designing and deploying security solutions for Network Access Control using 802.1X Experience coordinating delivery of project/changes milestones, ensures projects stay on target, escalating and identifying roadblocks. Strong analytical skills/problem solving/conceptual thinking. Effective communication skills Ability to quickly diagnose the problem areas and come up with solutions and/or workarounds Ability to understand the requirements and analyze the technical feasibility and design against the requirements. Desired Skills: Experience deploying NAC/AAA solutions at other large financial institutions Understanding of enterprise VOIP deployments, Cisco or Aruba WIFI architectures, Printer environments, and Remote Access solutions, Private and Public Cloud CCNA, CCNP, CISSP, or CEH
Bank Of America Washington, DC, USA
Apr 19, 2018
Job Description: Cyber Security Engineer, responsible for helping to define, drive, and deliver major components of the firm's User Security strategy. Work with the Program leader on complex, multi-million dollar projects that deliver world-class User/Data Protection controls in support of strategy. Knowledge and experience with information security controls, infrastructure and implementation techniques. Demonstrated exceptional organizational and cross-functional communication skills to drive data loss prevention best practices across the Enterprise. Works with Global Information Security (GIS) senior leaders to assist with defining the strategy and roadmaps for technology products, service standards, and governance routines that impact the global Corporation. Partners with leadership across the firm to design controls, governance routines and service alternatives that improve the firm's defenses against Insider risks. Directs multiple, major technology teams within Global Technology that research, engineer, test, implement, communicate, monitor, and maintain solutions supporting the Bank's information security policies and/or procedures. Utilizes in-depth knowledge and business requirements to design & engineer secure solutions to meet customer / client needs or address critical audit findings while protecting the Bank's data assets. Works with the organizational spokesperson/s interacting with other technology or business groups to drive adoption of controls that support the strategy. Works independently with assistance, direction and goal setting from the Information Security Technology Senior Manager. Required Skills & Experience: 3-5 years experience within the financial services, 5+ years' experience in Information Security and/or related technology field. Deep experience with Insider Threat as a focus area within Information Security. Knowledge of User and Entity Behavior Analytics and associated technologies. Familiarity Unstructured Data inspection technology. Experience and hands on knowledge with Data Loss Prevention security controls. Experience Web Proxy controls. Experience with Microsoft Office suite including MS Project and Visio. Ability to navigate and work effectively across a complex, geographically dispersed organization. Exceptional communication and customer relationship skills. Ability to build consensus and cooperation as well as the ability to influence, interact and negotiate with senior leadership in the organization. Broad knowledge of change and project management methodologies and principles and the ability to integrate them into project design. Broad knowledge of Information Security technologies, techniques and processes. Familiarity with Six Sigma tools and vocabulary. Experience in managing complex technical projects, meeting target timelines, facilitating project meetings, authoring project documentation, issue resolution, and project resource identification. Demonstrated ability to self-direct project outcomes, with minimal supervision to achieve program goals. Excellent process design capability to improve overall efficiency, mitigate resource conflicts, and improve customer/client experience. Desired Skills & Experience: Bachelors / Master's degree within an Engineering discipline. CCNA, CISSP, CISA or equivalent. Familiarity with Data Classification and Information Rights Management concepts and strategies, cloud discovery and encryption, and Data Loss Prevention (DLP) strategies for cloud/SaaS applications. Experience across a variety of Information Security and technology disciplines, including infrastructure and applications. Six Sigma Green or Black Belt certification. Vendor/3rd party management experience. Ability to effectively collaborate with leadership to document complex topics into an effective presentation Enterprise Role Overview: As an experienced professional, provide advice to client management with regard to moderately complex security issues. Assists in the review, development, testing and implementation of security plans, products and control techniques. Coordinates the reporting data security incidents. Provides technical support to the client and management and staff in risk assessments and implementation of appropriate data security procedures and products. Monitors existing and proposed security standard setting groups. State and Federal legislation and regulations. Identifies and escalates changes that will affect information security policy, standards and procedures. Executes security controls to prevent hackers from infiltrating company information or jeopardizing e-commerce programs. Researches attempted efforts to compromise security protocols. Administers security policies to control access to systems and maintains the company firewall. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems. Typically 5-7 years of IT experience.
Bank Of America Washington, DC, USA
Apr 19, 2018
Job Description: Information Security Innovation Engineer Simi Valley, CA; Washington, DC; Jacksonville, FL; Chicago, IL; New York, NY; Charlotte, NC; Addison, TX; - United States Innovation Engineer for the Global Information Security (GIS) Research and Development Evaluation team with a focus on emerging technology testing and evaluation. R&D Innovation Engineers are responsible for evaluating emerging/emerged security technology across a broad portfolio of domains that include network, device, people security, data, applications; designing test scenarios; building testing environments using various operating systems; interfacing with vendors; conducting research on products; competitive analyses; and producing white papers and presentations. The successful candidate will be highly intelligent, insanely curious and have an unbridled thirst for figuring out new technologies in the security space in addition to possessing a broad technology background to serve as a foundation for understanding emerging/innovative approaches to hard problems. The ability to work across a wide variety of technology disciplines to determine the viability of vendor solutions is required, as is the ability to flourish in a fast paced environment and communicate clearly in both oral and written modalities. This is a hands-on position with the GIS R&D Evaluation team requiring knowledge of network infrastructure and systems. The candidate will be expected to both independently execute ideas/evaluations from concept through completion as well as manage small ad-hoc teams (contractors/vendor consultants) within our group. We are looking for someone who is enthusiastic and committed to this work: in other words, you do this because you love it, and hard problems don't scare you. The ideal candidate will possess expertise in several of the following areas: •Security architecture •Systems administration •Network administration •Scripting languages (PowerShell, Python, or other languages) •Data analysis •Insider threat detection •Application security •Authentication Required Skills and Responsibilities: •Exceptional analytical/critical thinking abilities - must be able to analyze proposed technological solutions to not only understand how mechanisms work, but to also develop methods of effectively testing and evaluating technologies •Excellent research skills - must be able to identify relevant data sources for information about emerging technologies to gain an understanding of how things work, and be willing to dig in and take things apart to figure out how they work •Strong written communication skills - must be able to write technical whitepapers/reports on emerging Technologies •Strong oral communication skills - must be able to present findings to broad audiences inclusive of senior technology and business management, requiring the ability to explain complex technical matters in a way both technical and non-technical personnel can understand •Hands-on technical abilities: Strong network knowledge (esp in the area of security), OS (Windows and RedHat), VMWare, endpoint and midrange, as well as development or scripting knowledge (e.g., Python, .NET, PowerShell, or Java) •Good software + hardware architecture experience: strong background productionizing applications in an enterprise environment •Ability to work independently: Must be adept at undertaking and completing tasks independently, meeting schedules and delivery timelines, and to moving swiftly from concepts and theory to action. •Ability to build and execute testing methodologies unique to emerging technology products for which scant documentation exists •Ability to collaborate with teams at all levels: Line of Business, R&D, Operations, Technology Infrastructure, Platform Engineering, Vendor •Capable of advancing the program by developing policies, processes and procedures to promote security technology evaluation objectives for adoption throughout the Bank as an on-demand service •5-7 years of experience with information security and either systems administration, networking, data analysis or application development. •Bachelor's Degree in Computer Science, Engineering or equivalent or higher in CS, IT, a related technical or engineering field. •Experience working in the financial sector. Desired Skills & Experience: •Experience with the evaluation of emerging technology and /or experience as a technology innovator or maker. •Demonstrated understanding of security vulnerabilities, attacks and ability to apply/implement appropriate controls or find new ones based on new technology being developed. •Familiarity with the Bank of America environment, security controls and BAND builds. •Strong knowledge of a plurality of languages, operating systems, and databases. •Previous experience working on an R&D or Architecture team. •Master's Degree in a technology related field from an accredited university
Bank Of America Washington, DC, USA
Apr 19, 2018
Job Description: We are looking for a Information Security Engineer- responsible for helping to define, drive, and deliver major components of the firm's User Security strategy. Works with the Program leader on complex, multi-million dollar projects that deliver world-class User/Data Protection controls in support of strategy. Knowledge and experience with information security controls, infrastructure and implementation techniques. Demonstrated exceptional organizational and cross-functional communication skills to drive data loss prevention best practices across the Enterprise.Works with Global Information Security (GIS) senior leaders to assist with defining the strategy and roadmaps for technology products, service standards, and governance routines that impact the global Corporation. Partners with leadership across the firm to design controls, governance routines and service alternatives that improve the firm's defenses against Insider risks. Directs multiple, major technology teams within Global Technology that research, engineer, test, implement, communicate, monitor, and maintain solutions supporting the Bank's information security policies and/or procedures. Utilizes in-depth knowledge and business requirements to design & engineer secure solutions to meet customer / client needs or address critical audit findings while protecting the Bank's data assets. Works with the organizational spokesperson/s interacting with other technology or business groups to drive adoption of controls that support the strategy. Works independently with assistance, direction and goal setting from the Information Security Technology Senior Manager Required Skills: Deep experience with Insider Threat as a focus area within Information Security.• Knowledge of User and Entity Behavior Analytics and associated technologies.• Familiarity Unstructured Data inspection technology.• Experience and hands on knowledge with Data Loss Prevention security controls.• Experience Web Proxy controls.• Experience with Microsoft Office suite including MS Project and Visio.• Ability to navigate and work effectively across a complex, geographically dispersed organization.• Exceptional communication and customer relationship skills.• Ability to build consensus and cooperation as well as the ability to influence, interact and negotiate with senior leadership in the organization.• Broad knowledge of change and project management methodologies and principles and the ability to integrate them into project design.• Broad knowledge of Information Security technologies, techniques and processes.• Familiarity with Six Sigma tools and vocabulary.• Experience in managing complex technical projects, meeting target timelines, facilitating project meetings, authoring project documentation, issue resolution, and project resource identification.• Demonstrated ability to self-direct project outcomes, with minimal supervision to achieve program goals.• Excellent process design capability to improve overall efficiency, mitigate resource conflicts, and improve customer/client experience. Desired Skills: College degree desired Enterprise Role Overview: As an experienced professional, provide advice to client management with regard to moderately complex security issues. Assists in the review, development, testing and implementation of security plans, products and control techniques. Coordinates the reporting data security incidents. Provides technical support to the client and management and staff in risk assessments and implementation of appropriate data security procedures and products. Monitors existing and proposed security standard setting groups. State and Federal legislation and regulations. Identifies and escalates changes that will affect information security policy, standards and procedures. Executes security controls to prevent hackers from infiltrating company information or jeopardizing e-commerce programs. Researches attempted efforts to compromise security protocols. Administers security policies to control access to systems and maintains the company firewall. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems. Typically 5-7 years of IT experience.
Bank Of America Denver, CO, USA
Apr 19, 2018
Job Description: Processes routine/standard service request according to established procedures and prescribed processes in support of GWIM Operations. Daily responsibilities will cover one or more operations functional areas such as: research, opening new accounts, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. May provide advice and assist with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Generally 1 year or more experience is preferred. Schedule: Mon-Fri: 7:30-4:00pm training for 6 weeks Schedule must be flexible. Permanent hours Mon-Fri between the hours of 5:30am-4:30pm Required skills: Strong analytical ability, able to think outside of the box Self-starter, must be willing to asks questions and constantly seek ways for process improvement Strong PC skills (MS Office, Excel and Outlook) Demonstrate strong verbal and written communication skills Ability to efficiently manage time and tasks Must be able to work independently, excellent decision making skills, work for accuracy and must be able to meet deadlines Acts with a sense of urgency and creates this in others Displays problem-solving and organizational skills Acts decisively and with good judgment Professional Demeanor: Demonstrating patience, composure, and a client service attitude in all situations Motivated individual who maintains a positive and professional attitude at all times Desired skills: College Degree Client/Customer Service background preferred Banking Knowledge
Bank Of America Chandler, AZ, USA
Apr 19, 2018
Job Description: Business Overview U.S. Trust, Bank of America Private Wealth Management is a leading private wealth management organization providing vast resources and customized solutions to help meet clients' wealth structuring, investment management, banking and credit needs. Clients are served by teams of experienced advisors offering a range of financial products and services, including investment management, financial and succession planning, philanthropic and specialty asset management, family office services, custom credit solutions, financial administration and family trust stewardship. U.S. Trust is part of the Global Wealth and Investment Management unit of Bank of America, N.A., which is a global leader in wealth management, private banking and retail brokerage. U.S. Trust employs more than 4,100 professionals and maintains 135 offices in 33 states. Job Description The Portfolio Manager Associate is charged with assisting a team of Portfolio Managers in providing integrated investment advice and portfolio management services to high net worth clients. A team player with excellent communication skills, computer proficiency and high level of professionalism. Must have an undergraduate degree in Finance, Accounting, Economics or equivalent. Create asset allocation studies utilizing data collected in the client profiling process; verify/test assumptions and constraints; confirm findings through iterative ratification process with the PM. Ensure knowledge of entire investment solution suite; recommend investment solutions to PM for client use based upon clients' needs and constraints. Monitor/facilitate account set up resulting in error free account set up process; ensure timely account set up and investment of funds. Re-balance portfolio due to liquidity needs, bond maturities, excess cash, buy/sell implementation, tax loss harvesting, investment recommendation implementation - deployment of cash liquidation of positions. Handle trade order entry for portfolio transactions, and administration of custody account trades and performance. Reg. 9 meeting preparation, review exceptions and recommend strategy to resolve exceptions. Prepare meeting materials; generate research materials - proprietary, economic commentary and Bloomberg etc. as needed for client and prospect meetings. Respond to client requests when PMs are out of office. Team with Portfolio Management Assistant(s) to ensure consistent support for the PM team. Required 3+ years of investment experience in a client facing role 1+ year of asset allocation experience A team player with excellent communication skills, computer proficiency and high level of professionalism. Proficiency in MS Office applications, with advanced knowledge of Excel and PowerPoint a strong plus. Strong organizational skills and initiative with systematic follow-up. Must have an undergraduate degree in Finance, Accounting, Economics or equivalent; capable and committed to pursuing CPA, CFP, CFA and or MBA. Desired Knowledge of the First Rate, Portview, Reg 9 and PACE technology systems. Bloomberg and/or Morningstar experience
Bank Of America Minneapolis, MN, USA
Apr 19, 2018
Job Description: Wealth Management Client Service Representative provides exceptional client service support to Advisory Partners, MESD and MEAC clients requesting retail, retirement and brokerage account products/service features through inbound calls. Inquiries and maintenance are requested for Credit Card, Banking and Brokerage, Online Banking and MyMerrill accounts and their associated products and features. Associate is required to provide complete and accurate information regarding all Merrill Lynch's brokerage and Bank of America banking products and services including but not limited to: Trade Activity/Quote Balances Statement/Fees Check/Deposit Related Inquiries Funds Transfer Service Account Maintenance Visa/Rewards Online Web Bill Pay/Quicken Job responsibilities: Associate must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to the client experience and service ownership via observable call management behaviors. Key metrics to evaluate performance include quality monitoring, client satisfaction, handle time, adherence, quality monitoring and call tracking Handle incoming Wealth Management (and MEAC, MESD Tech calls) client calls utilizing professional telephone and problem solving skills Routine business account servicing includes; visa spending limit adjustment processing, card activations, PIN setups, stop payment processing, account maintenance and inquiry Support Merrill Lynch Online (MLOL) navigation and functionality including but not limited to linking of accounts to MLOL and statements, creating user friendly IDs, resetting client passwords, and providing technical support with connecting to the MLOL web-site and quicken downloads Required skills: Previous experience in a client-facing role Dependable, results-driven and achievement-focused Ability to work with multiple applications simultaneously and troubleshoot client issues Strong critical-thinking, logic and problem-solving skills Detail-oriented and highly adaptable to change while receiving regular feedback Comfortable in a fast-paced work environment while continuously learning on the job. The ability to work a Second shift including Saturdays. Desired skills: 1-2 years of experience in a client focused service role Bachelor's degree preferred
Bank Of America Chandler, AZ, USA
Apr 19, 2018
Job Description: Client Service Representatives are client-facing customer service professionals who have at least one year of customer service experience. Associates must consistently demonstrate excellent verbal and written skills and exhibit a strong commitment to the client experience and service ownership via observable call management behaviors. Client Service phone representatives experience an entry-level position which allows individuals to develop themselves as financial professionals. They work in a team environment assisting Bank of America clients, with non-financial transactions and inquiries. Client Service phone representatives may be responsible for Click to Chat Online service. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry. The ability to work a First shift, Second shift, or Third shift including Saturdays and Sundays. Client Service phone representatives are responsible for: Offering world-class customer service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail. Assisting clients with inquiries about their accounts. Demonstrating a cooperative and professional work attitude and displaying the ability to work effectively in a team environment. Innovative thinking; Detail-oriented; Strong problem solving and decision making skills; Flexible; Team-oriented; Client focused; Positive attitude. Required skills: Ability to work first, second, or third shift including Saturdays and Sundays. High service aptitude Strong communication skills (verbal and written) Comfortable in a fast-paced work environment while continuously learning on the job Desired skills: Years of experience in a client focused service role Bachelor's degree preferred
Bank Of America Chandler, AZ, USA
Apr 19, 2018
Job Description: Design, develop and deliver customized training for all Retirement Group products supported within the Retirement and Benefits Contact Center. Design and develop Plan Specific training curricula. Validate the participant's knowledge of the subject ensuring the correct application of concepts and tools. Track and analyze New Hire associate training program and FINRA studies progression and quiz success rates. Assist in managing the trainees of 5-20+ new hire associates, training and mentoring, as well as coordinating and communicating progression with the leadership team to ensure that new hires are Series 7 and Series 66 licensed within 90 days of signing the licensing policy statement of understanding. They display an expert knowledge base of all products and systems. Scope of Responsibilities Registered Instructors design, develop and deliver customized training for all Retirement Group products supported within the Retirement and Benefits Contact Center. They are responsible for the planning and coordination of Plan Specific training curricula. Instructors also validate the trainee's knowledge of the subjects ensuring the correct application of concepts and tools. Registered Instructors are responsible for identifying opportunities for improvement within their respective LCOE [Learning Center of Excellence] teams and/or the department and lead projects and department wide initiatives that focus on improving efficiency, productivity, and downstream revenue. Registered Instructors closely monitor the New Hires prior to being assigned a Supervisor to ensure successful passing rates on product knowledge quizzes and Series 7 study progression. Instructors communicate any opportunities and coaching to the associates and the leadership team. Registered Instructors are also responsible for supporting the leadership team for support across teams for associate inquiries and coordinating mentoring during training. Required Skills (Must have the below Required Skills to be minimally qualified) Must be fluent in all retirement products supported by the Retirement and Benefits Contact Center FINRA Series 7 & 63 registrations Minimum of 3 years prior experience in a call center environment Must have a proven record of strong communication and interpersonal skills Excellent problem solving and decision making skills High service aptitude Innovative thinker Must be detail and team-oriented Flexible w/ schedule based on business needs Positive attitude Desired Skills Bachelor's Degree
Bank Of America Chandler, AZ, USA
Apr 19, 2018
Job Description: This role will team with our Financial Advisors in our Wealth Management business, bringing our solutions and services to life for our clients. They will focus the majority of their time deepening relationships by connecting clients to our checking, savings and credit card solutions, engaging them with our digital banking capabilities and leveraging our referral model to Wealth Management Lending Officers and Credit Specialists. Candidates for this role will provide comprehensive financial solutions to individual wealth management clients with assets of $250,000 or more. This role will act in a consultative role in partnership with our FA teams to educate clients on banking solutions, including serving as an expert in our digital space (mobile, online and ATM) and assisting clients with online and mobile banking enrollment. A secondary role of this position will be to assist the FA teams in navigating complex client situations to ensure our clients are provided the best client experience. As part of our team, you will have access to industry leading financial solutions and a team of dedicated product specialists - all designed to meet the unique life priorities of your clients - things like managing expenses, building wealth, managing debt, buying a home, saving for college or planning for unexpected life events. At Merrill Lynch, you will benefit from personal coaching, a host of career opportunities, robust training programs and ongoing development opportunities. Required Skills: - Proven results exceeding goals in a client-centric, results-driven environment - Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service - Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals - Proven client service skills and the ability to resolve problems independently or escalate as needed to promote client satisfaction - Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration - Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives - Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements - Applies strong critical thinking and problem-solving skills to meet clients' needs - Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results - Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills - Ability to learn and understand technology to assist clients with digital banking Qualifications: - Experience in the financial services industry and prior knowledge of financial services industry, products and solutions - Knowledge of banking (credit and deposit) products and services, including digital banking capabilities - Prior sales experience in a salary plus incentive environment with individual goals where goals were met or exceeded routinely - Prior experience providing excellent service to clients
Bank Of America Greenwood Village, CO, USA
Apr 19, 2018
Job Description: This role will team with our Financial Advisors in our Wealth Management business, bringing our solutions and services to life for our clients. They will focus the majority of their time deepening relationships by connecting clients to our checking, savings and credit card solutions, engaging them with our digital banking capabilities and leveraging our referral model to Wealth Management Lending Officers and Credit Specialists. Candidates for this role will provide comprehensive financial solutions to individual wealth management clients with assets of $250,000 or more. This role will act in a consultative role in partnership with our FA teams to educate clients on banking solutions, including serving as an expert in our digital space (mobile, online and ATM) and assisting clients with online and mobile banking enrollment. A secondary role of this position will be to assist the FA teams in navigating complex client situations to ensure our clients are provided the best client experience. As part of our team, you will have access to industry leading financial solutions and a team of dedicated product specialists - all designed to meet the unique life priorities of your clients - things like managing expenses, building wealth, managing debt, buying a home, saving for college or planning for unexpected life events. At Merrill Lynch, you will benefit from personal coaching, a host of career opportunities, robust training programs and ongoing development opportunities. Required Skills: - Proven results exceeding goals in a client-centric, results-driven environment - Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service - Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals - Proven client service skills and the ability to resolve problems independently or escalate as needed to promote client satisfaction - Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration - Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives - Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements - Applies strong critical thinking and problem-solving skills to meet clients' needs - Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results - Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills - Ability to learn and understand technology to assist clients with digital banking Qualifications: - Experience in the financial services industry and prior knowledge of financial services industry, products and solutions - Knowledge of banking (credit and deposit) products and services, including digital banking capabilities - Prior sales experience in a salary plus incentive environment with individual goals where goals were met or exceeded routinely - Prior experience providing excellent service to clients
Bank Of America Denver, CO, USA
Apr 19, 2018
Job Description: Position Description & Responsibilities : This position aligns to the Digital Marketing Consumer Card New Account team which provides digital campaign development for Affinity/Co-Brand Consumer Credit Cards. This role develops and directs marketing campaigns and programs driving tactical / operational digital activities, including work with internal business partners and external vendors to ensure flawless execution of program expectations. Participates in the overall marketing objectives and recommendations for strategies including creative development. The Card Marketing Product Consultant is accountable for: Effectively developing and executing digital marketing campaigns to deliver against the Segment/LOB/Digital Sales strategy, including program and campaign tactics that enable accurate communication of the offer and account fulfillment. Ensuring compliance with enterprise and department processes and policies to ensure control and achievement of standards. Recommending, developing and executing objectives and strategies to continually improve business results (including process control, expense, resource allocation and/or delivery of campaigns). Interfacing with a variety of internal and external resources to ensure execution for campaigns is feasible, implemented accurately according to established standards, and optimizes efficiency without sacrificing performance. Managing campaign-level activities with Segment Marketing, LOB and Digital Sales partners: communicating accurate specifications and partnering with Production partners to ensure controlled, accurate processes. Ensuring coordination and communication of campaign schedules. Delivering results within budget dollars. Independently develops and directs marketing campaigns and programs for Card Services. Participates in the overall marketing objectives and recommendations on strategies including pricing, expense budgets, profit plans and future strategies. Full knowledge of Card Industry, financial metrics and P&L drivers required. May have management responsibility. Required Skills & Experience: In depth knowledge of Consumer Card, including Affinity/Co-Brand (3-5 year experience) Minimum of 5 years experience in the financial services industry with proven analytical, problem solving, data driven background, with demonstrated marketing or production experience. Proven experience with Excel and PowerPoint, Word, and Adobe Acrobat. Must have superior attention to detail and excellent judgment skills. Proven ability to work efficiently and effectively to manage multiple due dates with fluctuating work volumes while meeting business expectations. Excellent verbal and written communication skills in communicating with all levels of management and business partners. Knowledge of traditional digitalmarketing tactics, advertising, and creative development. Understanding of the bank's credit card products and services and respective value proposition for customers. Thorough knowledge of Bank of America policies and procedures. Ability to act independently and in a team environment. Ability to identify and escalate concerns/issues with a sense of urgency. Anticipate and deliberately manage risk and reward tradeoffs. The ability to work with multiple business areas to assist with strategy development and implementation. Proven ability to understand and document marketing and production business rules, identifying control points and developing process and efficiency improvements.
Bank Of America Wilmington, DE, USA
Apr 19, 2018
Job Description: This role is a team lead supporting Consumer and Small Business Card email acquisition campaigns, Student Card, Small Business Lending, Small Business loyalty / back book programs, and other programs as defined by business needs. Deliver highly effective interactive strategies for Consumer and Small Business Card through thoughtful end-to-end customer experiences to drive traffic, consideration, and sales to prospects and existing Bank of America customers. Leverage online channels, including mobile and desktop paid search, social, email, ATM, and placements on Bankofamerica.com and the Bank of America mobile app. Collaborates with segment marketing and delivery teams to align strategy, provide input into the overall marketing strategy, and ensure quality and timely execution of marketing requests for various marketing channels. Partner with teams inside and outside the organization, including product marketing, product, eChannels, media, and agencies, to ensure integration and drive innovation. Supports a deliberate learning agenda and coordination across the channels in partnership with segment, analytics, and technology teams. Regularly review and understand campaign performance and leverages those data-driven insights to inform strategy and channel opportunities. Leads and provides input during creative review routines to provide creative feedback and ensure customer experience alignment with strategy, measurement requirements, and channel fit guidelines. Requirements include: Bachelor's degree required 5 + years of experience with fundamental digital marketing disciplines including CMS, analytics, multivariate testing, and social media. Mastery of Excel, including experience building and leveraging pivot tables Experience building and presenting high caliber PowerPoint presentations Project Management experience Motivated self-starter who can independently prioritize and manage multiple tasks in a fast-paced environment. Desired Qualifications: The ability to manage aggressive deadlines, complex approval processes, and multiple projects at once. Strong analytical skills and the ability to help influence business strategy by leveraging data-driven insights. Motivated self-starter who can independently prioritize and manage multiple tasks in a fast-paced environment. Has excellent communication skills with the ability to understand and present complex concepts in clear language.
Bank Of America Wilmington, DE, USA
Apr 19, 2018
Job Description: Accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions and MBB. May be Green Belt or Black Belt certified. May be responsible for managing, training and developing associates on the team. This role will be responsible for driving operational excellence and transformation initiatives across the Consumer Client Services Fraud Servicing and Claims organization working with key partners across the Fraud organization. This position is critical to driving Fraud Servicing and Claims towards a strategic enterprise vision of Fraud servicing for our clients. The focus of this role will be driving process improvements, owning Fraud processes and implementing improvements to attain business objectives. **Position may be filled anywhere in the US. Job Requirements: 5+ years project management or process design experience Including experience in scoping initiatives, scheduling routines, resourcing participants, developing communication plans and focus on risk management Proven ability to manage multiple projects simultaneously Strong attention to detail and organizational skills Strong communication skills- ability to work with senior leaders with an executive presence Ability to shift priorities and remain focused on key objectives Proven relationship management skills to gain buy in- build consensus and resolve conflicts in a timely manner across multiple lines of business as well as internally Strong Risk and Governance mindset Strong Microsoft office skills and ability to create executive level documents Preferred Skills: Process Design Experience Black Belt or Green Belt certified PMP certification Fraud industry knowledge and experience Contact Center experience Bachelor's degree
Bank Of America Phoenix, AZ, USA
Apr 19, 2018
Job Description: Accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions and MBB. May be Green Belt or Black Belt certified. May be responsible for managing, training and developing associates on the team. This role will be responsible for driving operational excellence and transformation initiatives across the Consumer Client Services Fraud Servicing and Claims organization working with key partners across the Fraud organization. This position is critical to driving Fraud Servicing and Claims towards a strategic enterprise vision of Fraud servicing for our clients. The focus of this role will be driving process improvements, owning Fraud processes and implementing improvements to attain business objectives. Job Requirements: Bachelor's degree 5+ years project management or process design experience Including experience in scoping initiatives, scheduling routines, resourcing participants, developing communication plans and focus on risk management Proven ability to manage multiple projects simultaneously Strong attention to detail and organizational skills Strong communication skills- ability to work with senior leaders with an executive presence Ability to shift priorities and remain focused on key objectives Proven relationship management skills to gain buy in- build consensus and resolve conflicts in a timely manner across multiple lines of business as well as internally Strong Risk and Governance mindset Strong Microsoft office skills and ability to create executive level documents Preferred Skills: Process Design Experience Black Belt or Green Belt certified PMP certification Fraud industry knowledge and experience Contact Center experience
Bank Of America Phoenix, AZ, USA
Apr 19, 2018
Job Description: Responsible for performing complex analysis and modeling for ATM/Debit fraud with varying goals, including the developing and deploying of strategies that minimize fraud risk and operating losses while balancing the Customer experience or creating strategies specifically to reduce customer impact. Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred. Required Skills: Minimum of 1-2 years' business & functional experience conducting data driven analysis and providing data driven strategies MUST have Intermediate/Advanced SAS skills (writing code) High aptitude and demonstrated experience reviewing/assimilating/manipulating and interpreting large quantities of data Strong communication skills - written and verbal; able to influence/challenge and negotiate to keep all parties engaged in the process Demonstrated experience influencing strategic direction, independently developing strategy and translating strategies into tactical action plans/countermeasures utilizing milestone strategy/methodology to drive impactful results Proficient in use of Microsoft applications Desired Skills: 1-2 years ATM/Debit Card product knowledge 1-2 years Consumer Fraud experience within financial services Bachelors Degree or equivalent experience Demonstrated experience identifying key risk indicators and metrics, developing key metrics, enhance reporting and formulate areas of analytic focus to better capture and manage fraudulent activity Experience working with cross-functional partners, e.g. LOB, Finance, Compliance, Risk, Technology, Product and project teams to understand and address key business challenges Strong understanding of Bank of America products & channels
Bank Of America Phoenix, AZ, USA
Apr 19, 2018
Job Description: The Testing Specialist, under supervision, conducts independent transactional and process testing on a team in support of needs identified by Compliance and Operational Risk Officers. A test is defined in the Independent Testing Enterprise Policy as "an independent point-in-time examination of one or more processes, controls, policies and procedures or data sources utilized for managing risk to assess the effectiveness of the control environment. A test is focused on answering a specific objective and has a pre-defined pass/fail criteria." Compliance testing may include activities such as automated surveillance and transaction level testing and may be performed onsite. The Testing Specialist is accountable for quality testing execution, reporting and analysis of results. This role may participate in test script development and test design. The Testing Specialist contributes to the identification of themes and trends at the front line unit, control function and enterprise level. This role is an individual contributor in the Test Execution function. Additional responsibilities include: Evaluate and assess the implementation of Bank of America security standards and policies. This will be accomplished by evaluating evidence to substantiate controls are implemented to ensure compliance with Laws, Rules, and Regulations Develop and execute ongoing test to evaluate security control implementation Understand security and privacy legislation, regulations, and vulnerabilities Experience in various architectures and operating systems (Mainframe, Mid-Range, Linux, Windows, Cloud Computing) Required Skills: Strong analytical skills/problem solving/conceptual thinking Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding Strong ability to interact, communicate, and influence vertically and laterally Strong Microsoft Office Experience with emphasis on Excel Presentation skills Conflict Resolution Adaptability to new process and nuances between the Lines of Business related to security control implementation BS degree in Computer Science or related field CISSP Certification (Certified Information Systems Security Professional) Minimum seven years of experience in information security, information technology or related field Desired Skills: Auditing experience to ensure alignment with Audit best practices OCC program review experience
Bank Of America Chandler, AZ, USA
Apr 19, 2018
Job Description: This is a business critical role that supports Consumer Specialty Servicing and Support (CSS&S - specifically Military (SCRA) reporting). With several new initiatives, system of record conversions, and workflow migration to OneSource/CODM Data Marts, it is imperative that we add this associate to enable the work to continue in a timely fashion, to ensure we do not miss a step in the support of the technology changes, and to maintain Executive and Operational reporting used for adherence to business requirements and processes. This role requires the ability to own end to end report development from understanding the intake request, development of the report, and documentation needed to support Quality Assurance and Quality Control activities. Required skills: 5+ years SQL report development experience SQL Server, Oracle, SSIS, SAS Experience with Enterprise Databases (The W) Ability to translate high level business requirements into technical data requirements Excellent communication skills (verbal, written and presentations) and ability to solve complex problems and develop creative solutions. Proficient in Microsoft Office applications Ability to work with diverse team members in virtual environment Ability to prioritize work and meet deadlines Desired skills: Tableau Toad DB Visualizer SCRUM/Agile project experience SCRA reporting Six Sigma Green Belt Certification
Bank Of America Phoenix, AZ, USA
Apr 19, 2018
Job Description: Description Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region. Manages security programs related to physical security, threat management or technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative and operations buildings based on risk assessment factors. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Functions as team lead during security-related incidents and when designated as the duty officer; is responsible for ensuring SOACC is kept up to date as incidents/events unfold. The PSM will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements. The PSM will develop cost effective plans to manage access control and security risk to the bank. The PSM is a member of the crisis management team and is the in-house consultant to management on response to threats and natural disasters. May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues. Develops and maintains effective, active working relationships with primary clients, business partners, team members and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork. Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events. Able to work independently and may manage entry level professionals, or interns. Responsibilities Identify, assess and manage incidents of workplace violence in a large geographical area. Provides solutions to highly complex problems having long range impact. Engages in challenging and sensitive issues requiring an understanding of human behavior, and de-escalates volatile situations with empathy and compassion. Provides education, awareness, implementation, and incident response for their perspective area of responsibility. Understanding violence risk assessment, recognize warning signs of potential future violence and develop sound mitigation strategies. Ensures compliance with the bank's policies around acceptable behavior in the workplace and have familiarity with other applicable federal, state and local regulations, laws and ordinances. Develops and maintains effective, active working relationships with primary clients, strategic business partners and team members and actively fosters an environment of teamwork. Provides leadership to business partners in fast paced, stressful situations. Work independently and have the ability to make rapid, sound decisions. Document investigative results in an articulate manner that justifies and supports decision making. Meets all objectives of the corporate security program and addresses any unplanned events. Required Skills • Must have at least 5+ yrs of prior security/threat management experience, military experience or law enforcement background. • Must be able to provide own transportation and be able to respond in a timely fashion to events • Strong Communication Skills (verbal and written) • Critical Thinking skills/Investigation skill/Problem Solving capabilities • Influencing skills • Strong relationship management skill - build/deepen partnerships with internal and external key stakeholders • Adaptable to change and fast paced environment • Strong Computer Skills - Word, Excel, Powerpoint • Ability to effectively represent department in meetings with retail executives, law enforcement, and professional associations • Prior management in handling Workplace Violence Prevention and how to manage threats of violence • Valid Driver's License • The ability to comfortably present to large groups • Experience in violence risk assessment
Bank Of America Chandler, AZ, USA