Laureate International Universities is a trusted global leader in providing access to high quality, innovative institutions of higher education. The Laureate International Universities network includes 70 accredited campus-based and online universities. Our more than 780,000 students are part of an academic community that spans 29 countries throughout North America, Latin America, Europe, North Africa, Asia and the Middle East. Laureate universities offer hundreds of undergraduate, master’s and doctoral degree programs in fields including architecture, art, business, culinary arts, design, education, engineering, health sciences, hospitality management, information technology, law and medicine. President William J. Clinton, 42nd President of the United States, serves as the Honorary Chancellor of the Laureate International Universities network, offering advice on social responsibility, youth leadership and increasing access to higher education. For more information, visit www.laureate.net.

Jun 16, 2018
GENERAL SUMMARY: The Senior Instructional Designer is responsible for the creation and delivery of university-level course content for online graduate-level degree programs. The Senior Instructional Designer models leadership, collegiality and professionalism in the course development process and works within a highly collaborative instructional design team. S/he is involved in all phases of online course development, including media production, and has overarching responsibility for ensuring both the integrity and excellence of the final course product. The position is also responsible for leading Faculty Subject Matter Experts, and providing mentoring, support, and guidance to faculty and other instructional design staff in the creation of the online student experience. The Sr. Instructional Designer ensures that quality standards, brand promise, and the USAHS’s vision and mission are reflected in all aspects of the student experience. The position is based at one of the following USAHS campuses: San Marcos, Austin, Miami, or St. Augustine. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads faculty and collaborates with academic leadership to develop course level outcomes, objectives and curriculum for online and blended courses, and assists faculty to generate an understanding of program level objectives, instructional models, and positioning for target audience/market. Collaboratively, in alignment with faculty subject matter experts, edits, writes, and designs instructional content for courses, in voice and style suited to the target audience, and in accordance with institutionally-determined learning models and best practices. Collaboratively with faculty subject matter experts, creates Course Scope & Sequence, Course Planner and Media Planner documents that outline the overall objectives of the curriculum and allows for the development of online course content. Designs, develops, or oversees the development of a variety of instructional media elements, and coordinates media production: obtains necessary approvals; plans budget; sets schedule and production timelines; arranges vendor relationships; assembles final elements of media; integrates media into online courses to ensure all accessibility and quality standards are met. Ensures that the content media aspects of the course are consistent with the learning outcomes and commensurate with the learning needs of the particular students for which the course is designed. Creates / builds all course components in LMS and assures courses meet or exceed QA standards, including navigation, technical functionality, meticulous proofreading and editing. Facilitates decision making with budget, time, and resources in mind and is proactive in identifying potential problems and solutions to ensure course development is completed on time and within budget and QA standards. Provides oversight of the quality of work performed by external vendors, including Contract Instructional Designers. Trains and mentors more junior instructional designers. Helps to develop standard processes across the domain team of course developers. Oversees special projects as assigned. OTHER DUTIES AND RESPONSIBILITIES: May perform other duties and responsibilities that management may deem necessary from time to time. May require periodic travel. TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE: A minimum of 5 years (7 or more years strongly preferred) of online course design experience, curriculum development, or related experience within a higher education environment. A Master's Degree in field of expertise is required, with a terminal degree strongly preferred in the area of instructional design, education, curriculum development, or teaching and learning. Excellent written and oral communication and interpersonal skills required. Fluency using course development tools for creating instructional media (such as interactive presentations, video, multimedia) required. Work samples or a portfolio will be reviewed during interview process. Experience in training, mentoring, or teaching others strongly preferred. Advanced critical thinking, analysis, and synthesis skills required. Advanced skills in planning, organizing, and self-management required. Ability to work collaboratively and creatively in a deadline driven environment. Must be able to manage multiple projects at different stages, while meeting deadlines and quality standards. Precise, thorough, and detail-oriented.
Laureate Education Austin, TX, USA Full-Time
Jun 16, 2018
GENERAL SUMMARY: The Digital Learning Designer is the creative and technical voice defining and driving innovation in the USAHS digital learning experience. This position works within a highly collaborative team and closely with faculty to research, evaluate, and integrate instructional technologies to advance excellence, engagement, and interactivity in the USAHS online student experience. This position creates and provides hands-on support to faculty in the development of instructional media, such as interactive learning activities, videos, interactive online exercises, virtual simulations, audio recordings, original graphics and still images, and more. The Digital Learning Designer must be technically savvy and fluent in the use of a variety of instructional technologies and eLearning authoring tools, including Adobe Creative Suite; Adobe Presenter; Kaltura and Panopto; tools for instructional videography; Articulate Storyline, and more. In addition, the Digital Learning Designer fosters a culture of educational technology innovation by assisting with the identification, piloting, and support of new tools. The position is based at one of the following USAHS campuses: San Marcos, Austin, Miami, or St. Augustine. ESSENTIAL DUTIES AND RESPONSIBILITIES: In partnership with faculty, develops multimedia-rich course content and interactive media according to USA’s online course development model and quality standards. Works closely with Instructional Design team to assure course media represents best practices in education, aligns with course objectives and optimizes student engagement in a digital learning environment. Develops or coordinates media production: obtains necessary approvals; plans budget; sets schedule and production timelines; arranges vendor relationships; assembles final elements of media; produces and integrates media into online courses to ensure all accessibility and quality standards are met. Provides hands-on support to faculty to utilize and apply technology tools to promote online student engagement during the course development and delivery phases. Produce high-quality videography for online instructional purposes. May direct talent and crew and may film. Ensures that graphics, sound/narration, lighting, video quality, and all post production processes are completed to quality standards. Review and create instructional graphics to support learning and accessibility. Supports the integration of mobile learning applications, as well as integration with the Learning Management System (LMS). Participates in all aspects of QA processes during the instructional design process, completes course design and accessibility checklists, as well as functional technical review and testing of online courses. Provides oversight of the quality of work performed by external vendors. OTHER DUTIES AND RESPONSIBILITIES: May perform other duties and responsibilities that management may deem necessary from time to time. May require periodic travel to other office locations. TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE: A minimum of 3 years (5 or more years strongly preferred) of online course design experience, curriculum development, or related experience within a higher education environment. A Master's Degree in field of expertise is strongly preferred. Demonstrated experience creating multimedia in a variety of formats and fluency with industry-standard software and design languages: Adobe Creative Suite, Articulate, HTML, XML is required. Work samples or a portfolio will be reviewed during interview process. Ability to operate video equipment, produce, and edit professional quality video, as well as oversee and supervise video vendors. Familiarity with and ability to implement ADA accessibility and media standards. Experience providing technology support and/or training to faculty preferred. Experience in training, mentoring, or teaching others strongly preferred. Advanced critical thinking, analysis, and synthesis skills required. Ability to work collaboratively and creatively in a deadline driven environment. Must be able to manage multiple projects at different stages, while meeting deadlines and quality standards. Precise, thorough, and detail-oriented.
Laureate Education St Augustine, FL, USA Full-Time
Jun 16, 2018
The Sr. Security Engineer should be a technical and proficient with Information Security practices. The engineer will be a self-driven technologist who works closely with others within the Laureate Security Services department as well as members of other Information Technology departments and business stakeholders to design, build, operate and monitor bleeding-edge security infrastructure, platforms, applications and tools to meet strategic and tactical security objectives as outlined in Laureate’s security information program. The Sr. Security Engineer will work with technical managers, software development, and IT operations staff to mitigate or remediate vulnerabilities and manage technology risks across the enterprise. The Sr. Security Engineer will be responsible for the evaluation and implementation of a broad range of security technologies, processes and best practices. This calls for a resourceful engineer with the ability to interpret complex information and develop solutions to address security concerns in a timely manner. This role will also contribute to strategic information security operations and planning. Responsibilities: Assist in the development of technology security requirements and standards aligned to business strategy, security policies and objectives, and technology development and operations processes Provide evaluation, analysis, development and implementation of IT Security systems/technologies across all security domains, including the necessary documentation to ensure manageability of the systems post implementation Provide security support expertise and implement for emerging technologies to include cloud and mobile Enforce compliance with set controls, standards, policies and procedures while carrying out IT activities Search for and analyze security technology to reduce risks in every information security segment. Research and suggest measures to improve IT related procedures, operations, processes and systems, specific to information security concerns, throughout organization providing input for the decision-making process Perform security risk analysis for current and new systems and recommend solutions for reducing exposure areas Implement security program plans from the strategic unit of the security organization. Support and provide consultancy for audit compliance actions. Implement periodic, on-demand project audits plus vulnerability analysis Support initiatives to protect high-value targets to include multi-factor authentication and User and Entity Behavior Analytics (UEBA) Develop and maintain documentation related to security processes, systems, procedures and events. Responsible for the analysis of the system logs in order to identify suspicious activities and take appropriate action Accountable for assisting infrastructure and application teams with prioritization of patches and security fixes following the vulnerability classification program Coordinate with different groups to ensure that all application, network and OS environments are patched on a regular basis Provide recommendations to mitigate risks through the appropriate use of technical, procedural, and administrative controls in accordance with legal and regulatory compliance standards and established industry best practice Serve as an information security engineer to deliver guidance and awareness of security standards and requirements in cross-functional technology project settings and through development and delivery of formal and informal information security training Analyze system logs/interact with external SOC to identify suspicious activities and take appropriate action Review alerts and data from sensors and document formal, technical incident reports Create tools for regular reporting of the security program, activities and progress across the organization Experience: Bachelor’s Degree in Computer Science or Engineering, Management Information Systems, or a related technical field 7+ years of combined hands-on experience in technical security engineering, research and/or consulting 7+ years of networking background; preferred experience with Cisco technologies Demonstrated ability to build and operate technical security solutions at a global enterprise level Strong understanding of enterprise, network, system/endpoint, and application-level security issues and risks Strong understanding of TCP/IP networking; comfort working with Linux and Microsoft Windows-based system platforms Demonstrated experience with the following types of security technologies: distributed denial of service (DDoS) tools and services, network access control systems, network and application firewalls, IDS/IPS systems, data loss prevention, web proxy, vulnerability assessment platforms and tools, antivirus and malware prevention and analysis tools, and log management, correlation and security information and event management platforms and tools. Understanding of network, system and application hardening techniques, processes, tools, standards and benchmarks Experience with automating and scripting tasks in engineering or security incident handling scenarios 6-year degree or job-related certification required with advanced degree or additional certification preferred. (e.g. CISSP, CISA)
Laureate Education Baltimore, MD, USA Full-Time
Jun 15, 2018
To carry out teaching and learning process outlined by the school/department. To partake in the institutional development. To assist in the development of the learning materials, syllabuses and course structure. To monitor student progress, achievement and attendance. To participate in the administration and marking of assessments and examinations. To contribute to the department, school, working groups or committees as requested by the Head of Programme/Dean. To maintain continuing professional development throughout the employment period. Candidates to possess at least master’s degree in relevant field AND a bachelor’s degree in Quantity Surveying. Candidates with professional qualification i.e. Members of the Royal Institution of Surveyors Malaysia (RISM) are encouraged to apply. Proficiency in English, both written and spoken, is a must.
Laureate Education 677, Persiaran Subang Permai, Subang Light Industrial Park, 47500 Subang Jaya, Selangor, Malaysia Full-Time
Jun 14, 2018
Laureate Australia consists of strengths-based educators, Torrens University Australia (TUA) and Think Colleges (TC), which live by the motto 'Here For Good'. Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. Laureate Education Inc. is the largest Public Benefit Corporation in the world, which means Laureate is a certified force for good. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. Laureate Australia’s institutions are part of the global Laureate International Universities network, with 1,000,000+ students at nearly 70 institutions in 23 countries. Job Description About the Role and what you can expect Employed by Laureate Education Services Australia Pty Ltd to support the operational functions of TUA and/or TC, this role is all about promoting our institutions and courses and matching our prospective students with the right course to set them on a path to success in a new career. With a focus on working with Secondary Schools, though not exclusively, the perfect candidate is someone with experience and a real understanding of what it takes to be successful in a field sales role. You will be able to build rapport with customers and understand consultative sales approach to drive results. Above all, you will be passionate about education and helping our students succeed. Key responsibilities will include: Business Development & Relationship Management Territory management Identifying new opportunities in your region Generate and nature leads from your region Proactively drive and engage in relationships relating to on boarding new students Organise and deliver a range of recruitment Desired Skills and Experience Skills, Knowledge and Qualifications A proven track record in exceeding sales targets Experience within the education sector - though this is not essential The ability to maintain a strong customer focus and professional attitude Want to be part of the Laureate Team? Apply Online Laureate Australia has a firm commitment to providing formal education opportunities to our employees and their immediate family members. We do this through providing access to tuition reduction benefit on courses offered at TUA and TC. You can apply online where we will be reviewing all applications submitted as received. Please note that only shortlisted candidates will be contacted.
Laureate Education Brisbane City QLD 4000, Australia Full-Time
Jun 14, 2018
GENERAL SUMMARY: Laureate Education is seeking an experienced Manager of IT SOX Compliance to work with the SOX Compliance team in Baltimore, MD. This position will interact regularly with IT and finance leadership to provide technical SOX guidance/support. The position will participate with scoping, development and implementation of global and regional IT SOX compliance processes, lead quarterly access reviews and develop and conduct SOX compliance training. This position will also be responsible for conducting SOX Compliance readiness reviews within a specified region. ESSENTIAL DUTIES AND RESPONSIBILITIES: Will work with IT process owners to perform walkthroughs of IT control documentation to ensure completeness, properly supported, controls are performed as documented, and verify that the controls address the relevant IT SOX risks Identify process inefficiencies and make recommendations for improvement. Review of IT policies vs. processes, and procedures developed by IT Teams Monitor remediation plans and assist IT process owners to ensure said plans are on track for completion enterprise-wide Reviews existing IT compliance controls for regulatory updates and creates communication learning program for the IT Teams as necessary to incorporate new requirements Will develop a compliance and gap analysis process for new IT organizations to help them comply with audit requirements Will work with Internal Control and Internal Audit to develop and maintain various internal and external audit and compliance schedules for Information Technology (IT) Applies COBIT5, COSO, ITILv3, Agile frameworks to remediation efforts; provides guidance to IT Compliance Director and Regional Managers in reengineering of processes and procedures in need of remediation Will serve as liaison with Internal Audit as well as with auditors to facilitate the auditing process. Participates in the design of compliance programs to ensure ongoing evaluation and validation of IT control effectiveness; perform other duties as assigned. REQUIREMENTS: 5+ years of work experience in IT Audit, Compliance and/or Public Accounting. Experience in a large accounting firm with SEC Clients preferred Knowledge and experience in compliance with Sarbanes-Oxley (SOX) IT General Controls regulation is required Knowledge of other privacy, PCI & FERPA regulations desired Multiple language skills preferred: Spanish, Portuguese, English Knowledge of process improvement and project management methodologies Effectively influences and guides others across various organizational structures using strong interpersonal skills Ability to collaborate with multinational teams Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial Ability to decipher and apply knowledge of regulatory requirements Ability to prioritize and work on multiple projects under time constraints Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Ability to work independently as well as in a team environment including multi-level staff and external partners EDUCATION and/or EXPERIENCE: Minimum of a Bachelor’s degree in Computer Science, Information Systems Management or Accounting; ISACA CISA, CISM, CGEIT, CISSP, CRISC professional certifications desirable BUSINESS COMPETENCIES Technical Knowledge Sensitivity to customer needs Excellent Oral and Written Communications Skills Strong orientation toward high standards for customer service Strong analytical skills and problem-solving skills Detail orientation, and the ability to record, organize, and communicate detail An interest in people, and the ability to grow relationships A broad technical knowledge base, with the ability and desire to keep informed of emerging technology. Skill in organizing and motivating resources, and the ability to drive and account for work A propensity and willingness to learn new technologies
Laureate Education Baltimore, MD, USA Full-Time
Jun 14, 2018
To provide program information and career counselling on admissions requirements and related issues to prospective and existing students. To be responsible for the various marketing & sales activities to promote the courses offered by the college through planning and implementing efficient & effective sales strategies. To assist promoter on all the school events like workshops, talks etc when is necessary. Any other duties assigned by ADCO head. Bachelor's degree in any discipline. Sales oriented person. Fresh graduates are encourage to apply. Must be willing to work on weekends and public holidays. Possess own transport.
Laureate Education 2730, Jalan Baru, 13600 Perai, Pulau Pinang, Malaysia Full-Time
Jun 13, 2018
The Student Support Coordinators (SSCs) are responsible for providing excellent support to online students via phone, email and live chat. SSCs work in a team environment that supports online students with their financial service issues, technical support needs, registration and materials and textbook issues. SSCs are experts in the online learning environment and walk students through the getting started process as well as guide students through their online orientation course to prepare new students for success. Student Support Coordinators also work to improve the student experience each term by building a smooth student experience with the knowledge gained from servicing students. ***This position has an Overnight Schedule*** ESSENTIAL DUTIES AND RESPONSIBILITIES: Work closely in a team environment to provide outstanding “concierge-level” customer service via phone, email and live chat Troubleshoot student support issues and coordinate solutions across service and business units Identify and escalate service issues to Tier 2 teams and supervisors as needed Play a significant role in creating customer service best practices and improving service levels Help train new team members Some project management duties to help improve service delivery each term Working some weekend and some holiday hours as business needs dictate Help execute tactical approaches to improve service levels across the organization Help ensure smooth daily service operations of the team Help grow and foster talent in the team Work with Tier-2 teams to help improve services to student each term Ensures organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection and/or use of Personally Identifiable Information (PII), including, but not limited to, Social Security and credit card information. Strictly adheres to organizational procedures regarding security and confidentiality of student financial and FERPA protected information. TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have a strong commitment to education. Ability to multi-task. Excellent verbal and written communication skills required. Strong knowledge of Microsoft Office Suite. Strong computer and technical support skills. Ability to successfully resolve student issues from request through resolution. Effectively work with multiple databases and student platforms. Skilled at connecting and building rapport with students from diverse backgrounds. Creative, innovative, able to work independently and in a team environment. Ability to adapt to new and rapidly changing situations. Experience in collecting and handling financially sensitive information in the strictest confidence. EDUCATION and/or EXPERIENCE : Minimum 1-3 years experience working in a service-oriented environment, technical support, or related field. Bachelor’s degree required. Foreign language fluency is a plus Familiarity with online learning technology is a plus.
Laureate Education Columbia, MD, USA Full-Time
Jun 13, 2018
Maintain, extract and analyze data about customers, prospects and students. Compile information and analyze non-standard qualitative and/or quantitative data. Utilize data reporting and analysis tools to produce recurring reports and dashboards as needed on a daily, weekly, monthly, or quarterly basis. Work closely with internal business partners and peers to discover key findings on an ad hoc basis. Work closely with internal business partners to develop pre-project measurement plans, develop reporting business requirements, and produce post launch reports. Support developers during set up of highly customized data bases. Expert in executive communication The ability to segment data and interpret findings into actionable business ideas and marketing strategies . Advanced MS Excell skills (ie. Pivot Table Calculated Fields; advanced formulas like vlookup, offset, sumifs; Excell ODBC conections) Strong Data Visualization skills Strong MS PowerPoint skills Sharp math reasoning skills Ability to set priorities, and to schedule and follow on multiple tasks to meet strict deadlines; Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver.
Laureate Education São Paulo, State of São Paulo, Brazil Full-Time
Jun 13, 2018
The Student Support Coordinators (SSCs) are responsible for providing excellent support to online students via phone, email and live chat. SSCs work in a team environment that supports online students with their financial service issues, technical support needs, registration and materials and textbook issues. SSCs are experts in the online learning environment and walk students through the getting started process as well as guide students through their online orientation course to prepare new students for success. Student Support Coordinators also work to improve the student experience each term by building a smooth student experience with the knowledge gained from servicing students. ESSENTIAL DUTIES AND RESPONSIBILITIES: Work closely in a team environment to provide outstanding “concierge-level” customer service via phone, email and live chat Troubleshoot student support issues and coordinate solutions across service and business units Identify and escalate service issues to Tier 2 teams and supervisors as needed Play a significant role in creating customer service best practices and improving service levels Help train new team members Some project management duties to help improve service delivery each term Working some weekend and some holiday hours as business needs dictate Help execute tactical approaches to improve service levels across the organization Help ensure smooth daily service operations of the team Help grow and foster talent in the team Work with Tier-2 teams to help improve services to student each term Ensures organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection and/or use of Personally Identifiable Information (PII), including, but not limited to, Social Security and credit card information. Strictly adheres to organizational procedures regarding security and confidentiality of student financial and FERPA protected information. TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have a strong commitment to education. Ability to multi-task. Excellent verbal and written communication skills required. Strong knowledge of Microsoft Office Suite. Strong computer and technical support skills. Ability to successfully resolve student issues from request through resolution. Effectively work with multiple databases and student platforms. Skilled at connecting and building rapport with students from diverse backgrounds. Creative, innovative, able to work independently and in a team environment. Ability to adapt to new and rapidly changing situations. Experience in collecting and handling financially sensitive information in the strictest confidence. EDUCATION and/or EXPERIENCE : Minimum 1-3 years experience working in a service-oriented environment, technical support, or related field. Bachelor’s degree required. Foreign language fluency is a plus Familiarity with online learning technology is a plus.
Laureate Education Minneapolis, MN, USA Full-Time
Jun 13, 2018
The Student Support Coordinators (SSCs) are responsible for providing excellent support to online students via phone, email and live chat. SSCs work in a team environment that supports online students with their financial service issues, technical support needs, registration and materials and textbook issues. SSCs are experts in the online learning environment and walk students through the getting started process as well as guide students through their online orientation course to prepare new students for success. Student Support Coordinators also work to improve the student experience each term by building a smooth student experience with the knowledge gained from servicing students. ESSENTIAL DUTIES AND RESPONSIBILITIES: Work closely in a team environment to provide outstanding “concierge-level” customer service via phone, email and live chat Troubleshoot student support issues and coordinate solutions across service and business units Identify and escalate service issues to Tier 2 teams and supervisors as needed Play a significant role in creating customer service best practices and improving service levels Help train new team members Some project management duties to help improve service delivery each term Working some weekend and some holiday hours as business needs dictate Help execute tactical approaches to improve service levels across the organization Help ensure smooth daily service operations of the team Help grow and foster talent in the team Work with Tier-2 teams to help improve services to student each term Ensures organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection and/or use of Personally Identifiable Information (PII), including, but not limited to, Social Security and credit card information. Strictly adheres to organizational procedures regarding security and confidentiality of student financial and FERPA protected information. TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have a strong commitment to education. Ability to multi-task. Excellent verbal and written communication skills required. Strong knowledge of Microsoft Office Suite. Strong computer and technical support skills. Ability to successfully resolve student issues from request through resolution. Effectively work with multiple databases and student platforms. Skilled at connecting and building rapport with students from diverse backgrounds. Creative, innovative, able to work independently and in a team environment. Ability to adapt to new and rapidly changing situations. Experience in collecting and handling financially sensitive information in the strictest confidence. EDUCATION and/or EXPERIENCE : Minimum 1-3 years experience working in a service-oriented environment, technical support, or related field. Bachelor’s degree required. Foreign language fluency is a plus Familiarity with online learning technology is a plus.
Laureate Education Tempe, AZ, USA Full-Time
Jun 13, 2018
ESSENTIAL DUTIES AND RESPONSIBILITIES: Department Operations Works directly with the Clinical Education Department Head to help provide vision and leadership Assists with term start management, including the review and evaluation of term-start procedures, risks and observations to proactively identify gaps that require team collaboration for mitigation and process improvement. Keeps abreast of new technological advances and systems designed to meet departmental needs Develops and implements methods to ensure compliance requirements are communicated and adhered to by students Promotes and ensures excellent customer service to students and affiliated sites Works effectively with other departments across all campuses to coordinate Clinical Education activities and promote change. Provides departmental changes and updates to faculty and staff Oversees audit activities and recommends and implements changes for improvement as a result of audit results Develops and implements action plans as needed to support accuracy, data integrity and system reliability Maintains the clinical education handbooks Ensures accuracy of the system wide Education Support Plan Strategic Planning Collaborates with the Department Head to establish and implement processes and policies that optimize efficient and effective services to meet accreditation standards and curriculums for all campuses and programs Proposes strategies for the clinical education department to ensure successful student placements in diverse settings that meet programmatic requirements Develops and implements methods for staff and faculty training and development needs to support organizational activities Develops and enhances relationships within the University to routinely solicit information regarding clinical sites and student placement Promotes continuous improvement within the department by evaluation of existing methods and procedures and introduces new processes Assist in the resolution of service-related issues through collaboration with other departments Serves as a liaison between all programs and the clinical education sites Site Development Promotes and facilitates site visits with contracted clinical sites to help maintain collaboration Monitors site development activities by clinical site representatives to ensure successful recruiting of clinical sites and implementing changes as needed to meet University needs Promotes and updates department processes for acquiring and maintaining clinical placement, organizational partners and preceptors Provides support to campus clinical coordinators and support staff in clinical placements and with clinical instructors Core Management Responsibilities Ensures department services and activities are effectively achieving University goals and objectives Familiar with current accreditation knowledge that includes an understanding of the required educational objectives and an understanding of the clinical practice for all programs Demonstrates a breadth of clinical experience Has knowledge of diverse organizational environments in which healthcare providers practice as well as knowledge of the types of clinical sites needed to meet course content and objectives Maintains a visible profile on campuses and engage with the faculty, students, and staff communities Promotes the commitment to cultural diversity Promotes the University’s core values and upholds their professional, ethical and integrity standards Supports and demonstrates a student-centered philosophy Provides direction for assessment and evaluation of the department to enhance the competence of team members Participates in staff selection, training, workload and performance evaluations Motivates, coaches and counsels to ensure a high-performance team KNOWLEDGE, SKILL AND EXPERIENCE: Knowledgeable of education accreditation standards, especially in health sciences Ability to manage and work effectively in a highly ethnic and culturally diverse student and associate community Masters’ degree in related field or equivalent experience Three or more years of progressive levels of leadership, responsibility and expertise, preferably as a Department Manager; Health Science programs preferred Demonstrated record of and commitment to promoting equal opportunity and diversity among students and staff Exceptional leadership, communication and management skills Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators and faculty members and students, as well as external constituencies Familiarity with the needs of a diverse student population Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and ideally have experience in Adobe creative packages Valid driver’s license for State of residence and at least minimum liability insurance required by State Ability to travel within the United States as necessary
Laureate Education Austin, TX, USA Full-Time
Jun 12, 2018
Job Description The successful candidate will manage Laureate's Ethics & Compliance Third-Party Due Diligence Program, global web-based education program, and other E&C projects. The candidate will work closely with the various system vendors and Corporate E&C personnel, as well as HR, IT, and Operations personnel around the world. Fluency in oral and written English required. Spanish fluency preferred. Key activities include: Third-Party Due Diligence Program: Managing and optimizing the Third-Party Program systems and work flows Working with various stakeholders (ex: legal, contract management, PeopleSoft, Shared Service Centers, other business partners) to understand and improve business processes Processing relevant third parties through our system, including: managing relationships with third parties to ensure they complete the required questionnaire risk rating reference checking annual certifications and 3-year due diligence updates Managing relationships with and training local business partners to properly process relevant third parties Coordinating with the system vendor regarding system issues and support Global Web-Based Education Program: Setting up, managing, and maintaining training campaigns by: managing user profile data in the system loading data running reports performing QA of content providing ongoing user technical support Coordinating with HR, IT, and Operations personnel to: review courses and communications for local population determine relevant employee populations and gather employee data track training completion prepare the environment for online learning rollouts, including technical and operational capabilities train other administrators around the world for them to support local users and deployments Coordinating with the system vendor regarding system issues and support Other E&C Projects: Performing other duties and managing Ethics & Compliance projects as management deems necessary. Desired Skills Ability to work independently and as a team member Ability to lead, manage, and coordinate multiple complex projects at the same time Ability to establish priorities, perform routine tasks efficiently and accurately Ability to establish rapport and gain buy-in from global partners Detail oriented, and the ability to record, organize, and communicate detail Excellent problem solving and analytic skills Ability to gather data, compile information, prepare reports Excellent written and oral communication skills in English and preferred in Spanish Proficient in Microsoft Office, especially Excel Project management software proficiency a plus Propensity and willingness to learn new technologies Able to work in a fast-paced environment and handle multiple tasks concurrently Education and Experience Undergraduate degree required Experience working in an ethics & compliance function preferred Experience in system administration and project management preferred Laureate Education, Inc. is the largest global network of degree-granting higher education institutions, with more than one million students enrolled across nearly 70 institutions in 23 countries at campuses and online. Laureate offers high-quality undergraduate, graduate, and specialized degree programs in a wide range of academic disciplines that provide attractive employment prospects. Laureate believes that when our students succeed, countries prosper, and societies benefit. This belief is expressed through the company’s philosophy of being Here for Good and is represented by its status as a Certified B Corporation® and conversion in 2015 to a Delaware Public Benefit Corporation, a new class of corporation committed to creating a positive impact on society.
Laureate Education Miami, FL, USA Full-Time
Jun 12, 2018
The Laureate Online Finance Manager is responsible for providing financial leadership and will partner with senior business leaders in the completion of the Online consolidated forecast, budget, and long range planning cycles. This position is integral in analyzing ongoing business changes, providing financial oversight for assigned areas, and in managing internal financial management reporting for Laureate Online and Walden University. ESSENTIAL DUTIES AND RESPONSIBILITIES: Partner with business leaders for assigned areas: communicate and interpret business results, build and update financial models to analyze different strategies Prepare and analyze internal financial reports for Laureate Online including monthly management review packages, budget and long range plan presentations, and quarterly business reviews Manage the capital investment review process by partnering with business leaders to model and analyze capital investment proposals, coordinate senior leadership review and approvals, and manage the capital investment forecasting and budgeting cycles Work collaboratively with finance leaders and business partners to implement and improve the forecasting and budgeting processes Support a strong control environment by facilitating the completion of the quarterly Management Review Control process (MRC) and providing annual audit support as needed. Analyze Laureate Online results and work with FP&A and accounting teams to document drivers for P&L fluctuations. Assist with Hyperion Planning application utilized in budget and forecast compilation Generation of various dashboard, key metric reports, and complex financial modeling Utilize finance and business expertise to assist other areas in understanding and interpreting financial results To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Excellent oral and written communication skills required. Establish and maintain positive ongoing relationships with the external financial community. Must be flexible, able to contribute in a team environment, and able to handle multiple priorities. Experience with MS Office suite of software products required. Hyperion Planning, Hyperion Essbase, PeopleSoft and Microsoft Excel experience highly preferred. EDUCATION and/or EXPERIENCE: Bachelor’s degree in Accounting, Finance, or related field, MBA preferred 7+ years of Accounting, Finance, or related business experience Experience with Hyperion Planning, HFM, and SmartView a plus Experience with PeopleSoft a plus Ability to meet stringent deadlines and work under pressure
Laureate Education Columbia, MD, USA Full-Time
Jun 12, 2018
GENERAL SUMMARY: The Marketing Automation Specialist will be responsible for the set-up and day-to-day management of the marketing automation platform. This includes activities associated with driving inquiries, referrals and conversion of prospects to students through email, content, and social channels and with the development and execution of multi-channel, customer-centric, contact and communication strategies for specific target markets. Responsibilities include overseeing campaigns from conception to execution as well as in-depth campaign performance analysis. The specialist also will capture and analyze key metrics, provide post-campaign analysis and collaborate with the marketing, enrollment and product management teams to optimize performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Design and execute automated marketing campaigns and lead programs such as lead scoring, lead nurturing, lead routing, and trigger-based campaigns. Monitor and improve email marketing strategy ensuring compliance with best practices Define audience groups and monitor segmentation, align messaging and manage communication frequency and priority Work with Enrollment and Product Marketing to develop buyer personas and create individual and scalable user journeys to help educate prospects about our product offerings Develop or assign creative for emails, landing pages, forms, reports, etc. to support campaigns Interface with key strategic business partners providing regular updates and reports Automate and improve data integrity and data management initiatives, including segmentation implementation and analysis, list management, and lead processes in Salesforce.com; implement lead scoring strategy and techniques to separate warm and cold lead flow for the sales team Track and report on campaign performance; communicate to internal stakeholders regarding campaign effectiveness. Participate in campaign and marketing plan development OTHER DUTIES AND RESPONSIBILITIES May perform other duties and responsibilities that management may deem necessary from time to time. EDUCATION and/or EXPERIENCE: BS/BA degree in Marketing, Advertising, Business, Communications, Journalism or related field Must have at least 1-2 years of related expertise 1-2 years of experience with Marketing Automation Platforms (Marketo) IT and Digital Technology experience 1-2 years of Google Analytics or similar 1-2 years of CRM Management Experience (Salesforce preferred) Demonstrated success executing email campaigns with expertise using Marketo including database management, smart-list development, setup, testing, launching and scoring of campaigns and programs, and reporting on campaign analytics Demonstrated track record of success with Marketo including: marketing activities, design studio, lead database, and reporting, creating lists, landing pages, nurture tracks, and promoting event Experience with A/B testing strategies and tools Knowledge of integrating Marketo with Salesforce.com, website, and other systems preferred High attention to detail and accuracy despite deadline pressure Candidate must be a resourceful, self-motivated individual with an interest to learn and grow in the position Candidate must be creative, have excellent communication and project management skills, be able to multi-task and be comfortable working with minimal supervision in a fast-paced environment Must be a team player and work well in virtual team formats Knowledge of HTML and Photoshop a plus Knowledge of email best practices, targeting, testing and reporting Direct or Web marketing experience is a plus
Laureate Education San Marcos, CA, USA Full-Time
Jun 12, 2018
Digital Marketing – Media Buy Intern Expanding access to quality higher education to make the world a better place Throughout our worldwide network of higher education institutions, we share a mission to make quality higher education accessible and affordable so more students can pursue their dreams. It’s a mission we believe will help make the world a better place. Laureate’s network institutions deliver professional-oriented programs in a wide range of disciplines that generate strong interest from students and provide attractive employment outcomes. We believe in the power of education to transform lives and remain committed to making a positive, enduring impact in the communities we serve. When our students succeed, countries prosper and societies benefit. Responsibilities: Manage vendor reporting needs, with a focus on providing insights and analysis Prioritize ad-hoc data requests and troubleshooting for our internal team members Analyze the performance data and gathering actionable insights for future marketing efforts for the affiliates channel Manage the insertion order process with suppliers in accordance with monthly, quarterly, and yearly plans. Manages the contractual process with the suppliers and involves the legal counsel team when establishing new partnerships. Executes campaigns go-live with affiliate vendors (from insertion order, to sharing assets, to creating codes in the system to track campaigns and to provide reporting, where applicable) Aid Digital Marketing team in the development and execution of integrated digital marketing strategies Ensure monthly accruals (from managed vendors) are completed in a timely manner Research and suggest innovative ideas/avenues to reach our target market Stay up-to-date with digital marketing trends and best practices Learn the latest digital marketing platforms/tools Qualifications: Knowledge and passion for all things Digital Media; SEM, SEO, Display, Social Media, Analytics, CPL, CPM, CPC, CPE, etc. Working effectively with people of differing cultures and backgrounds and developing and maintaining effective relationships with key stakeholders Demonstrable ability to work independently and proactively under minimum supervision Stress tolerant and able to handle and prioritize multiple projects at the same time and perform under tight deadlines Ability to conduct critical analysis and identify key insights Willingness to learn and be proactive Good understanding and knowledge of Google Analytics and Google Tag Manager Excellent problem-solving skills High level of accuracy and attention to detail Experience with Microsoft Office Suite, PowerPoint, Word, and advance knowledge of Excel Experience with Salesforce and Marketo is a plus Knowledge of Analytics, AdWords or other key marketing platforms is a plus Fluency in English. Other languages a plus
Laureate Education Amsterdam, Netherlands Full-Time
Jun 12, 2018
RESPONSIBILITIES Carry out research, teaching and be involved in scholarly activities. Teach and supervise students. Develop, review and update all learning materials in compliance with the syllabus and curriculum. Participate in the development, administration and marking of exams and other assessments. Provide academic counseling and pastoral care to all students. Be involved in campus activities when required. Areas of specialization in Mass Comm/ Research skills / Leadership. REQUIREMENTS Masters degree in the relevant areas of expertise or specialization. Minimum a bachelor's degree in Mass Comm/ Journalism/Radio Preferably with at least 5 years of teaching experience. Preferable pursuing PhD in Mass Comm/ Journalism/Radio Candidate with industrial experience can also be considered. Good command of the English language. Excellent presentation skills. Strong commitment and passionate in teaching young adults of diverse backgrounds. .
Laureate Education 677, Persiaran Subang Permai, Subang Light Industrial Park, 47500 Subang Jaya, Selangor, Malaysia Full-Time
Jun 12, 2018
RESPONSIBILITIES Carry out research, teaching and be involved in scholarly activities. Teach and supervise students. Develop, review and update all learning materials in compliance with the syllabus and curriculum. Participate in the development, administration and marking of exams and other assessments. Provide academic counseling and pastoral care to all students. Be involved in campus activities when required. Areas of specialization in Mass Comm/Animation/ Web Design/ Research skills / Leadership. REQUIREMENTS Masters degree in the relevant areas of expertise or specialization. Minimum a bachelor's degree in Mass Comm/Animation/ Web Design Preferably with at least 5 years of teaching experience. Preferable pursuing PhD in Mass Comm/Animation/ Web Design Candidate with industrial experience can also be considered. Good command of the English language. Excellent presentation skills. Strong commitment and passionate in teaching young adults of diverse backgrounds. .
Laureate Education 677, Persiaran Subang Permai, Subang Light Industrial Park, 47500 Subang Jaya, Selangor, Malaysia Full-Time
Jun 10, 2018
Perform operational activities in Corporate Treasury in the areas of systems implementation and Treasury projects. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Act as liaison between the company, internal users and banks with regard to Treasury Management System (TMS) services, including monitoring services, evaluating service requirements, etc. • Assist with the administration of banking portals and Treasury systems including compliance with policies and controls • Assist with the implementation of Treasury Management System • Communicate effectively in formal presentation settings including creation of proposals, presentations, deliverables, and processes covering areas of responsibility. • Create dashboards and reports • Monitor and troubleshoot TMS services • Assist with the implementation of Treasury controls and standardize Treasury processes • Other responsibilities as assigned. OTHER DUTIES AND RESPONSIBILITIES: May perform other duties and responsibilities that management may deem necessary from time to time. TECHNICAL and PEOPLE SKILLS REQUIRED To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • High proficiency required in Excel, Word, and Powerpoint. • Requires strong organization, communication, and customer services skills. • Must be familiar with banking services, especially around systems, communications and standardized formats • Exposure to FIS Integrity a plus but not required • Exposure to SQL a plus but not required • Project management experience a plus but not required • Must be detail oriented with the ability to address multiple priorities. • College degree required with concentration in business administration, finance, or accounting. • 3-5 years finance experience required • Must be flexible and client service-oriented • Ability to learn new software, systems, and business activities quickly • Highly proficient in Excel. Ability to manipulate large amounts of data using Microsoft Excel or Access, as well as work in Hyperion applications LICENSURE and/or CERTIFICATION • CTP - Certified Treasury Professional highly desirable BUSINESS COMPETENCIES • Collaborative - Ability to develop effective working relationships and influence people across functions, geographies at all levels of the organization. • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. • Innovative - Creating new and better ways for the organization to be successful. • Customer focused - Building strong customer relationships and delivering customer-centric solutions. • Resilient - Rebounding from setbacks and adversity when facing difficult situations. • Drives Results - Consistently achieving results, even under tough circumstances. • Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. • People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.
Laureate Education Baltimore, MD, USA Full-Time
Jun 10, 2018
JOB SUMMARY: Provides general office support to all Austin, Texas based academic programs with a variety of clerical activities and related tasks as well as clerical support to students and faculty as needed. ESSENTIAL FUNCTIONS: Assist administrative support team with exam scoring and report generation via ScanTron for all programs. Proctor exams as needed Creates and maintains contact groups for point labs, clinical instructors, research subjects etc. Procures copies of new textbooks and maintain records of all books received; coordinates booklists and course material every trimester; updates booklist every trimester; provides 1 st term booklist to Student Services to be sent to incoming class. Coordinates the student worker recruitment and onboarding activities including scheduling and timesheet approvals Maintains the ordering and inventory of materials, copier supplies and other equipment/supplies. Assists faculty with travel expense reconciliation and processing expense reports for professional memberships. May also assist with other related clerical duties such as photocopying, faxing, filing and collating for faculty and students. Takes minutes for campus related meetings as designated. Back-up receptionist duties for breaks, lunches, vacation and sick days. Assists programs in preparing for special events and functions including room set-up and IT reservations. Coordinates and assists with scheduling campus visitors, events and activities. Follows University’s core values Supports and demonstrates student-first behaviors Upholds University’s professional, ethics and integrity standards Other duties as assigned KNOWLEDGE, SKILL AND EXPERIENCE: Possession of a high school diploma or equivalent (GED) Minimum one year of similar experience Professional, welcoming demeanor with excellent customer service approach to internal and external customers. Excellent telephone etiquette. Experience in minute taking and distribution. Ability to work with minimal supervision on assigned tasks as well as to accept direction on given assignments. Ability to multi-task and prioritize. Team focused; willing to help others Intermediate level in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, SharePoint) Basic office clerical skills PHYSICAL REQUIREMENTS Must be able to lift up to 15 pounds Must be able to sit for long periods of time and use/read computer keyboard and screen COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position: Communication Listens well and demonstrates ability to effectively work with others. Teamwork and Collaboration Initiative Actively seeks opportunities to make contributions vs. passively accepting situations. Goes above expectations to achieve goals. Flexibility Recognizes/responds to unanticipated events and requirements. Planning/Organization Demonstrates ability to manage time and priorities. WORK ENVIRONMENT: The job is performed in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.
Laureate Education Austin, TX, USA Full-Time