Cloud 10 utilizes At Home Professionals coupled with leading edge technology and one of the industry's most experienced management teams to provide market leading contact center solutions.
Traditionally, contact center outsourcing has been a viable business alternative when an organization could not perform certain functions due to internal skill set deficiencies, lack of contact center capacity or technical issues. But at its core, outsourcing has been seen as a solution to reduce cost associated with sales, customer service and technical support. The outsourcing of contact center services has catapulted contact center outsourcing from infancy into a multi-billion dollar industry in less than 15 years.
As this rapidly evolving industry has matured and companies continue to want to provide high-quality customer service at a low cost, they have begun to look to the home agent solution as an alternative to the brick and mortar call center.
Often customers require a call center solution that is provided in the local market language, free of the barriers of differing cultural norms sometimes encountered with offshore solutions. A home agent solution not only provides customers with a voice from their native language and culture, it also helps the local job market by creating positions within the country. When working with home agents, clients can rest assured that they will not compromise quality or productivity in their front and back office work.
This is where Cloud 10 fits in. Thanks to rapid technological advancements in Internet Protocol telephony and full featured hosted, contact center software, Cloud 10 provides an alternative to the outsourcing craze of the past. The benefits of a Cloud 10 solution are compelling. An ability to attract more experienced and better qualified agents, many of whom would never work in a traditional contact center. Lower employee absenteeism and turnover associated with a more mature workforce and with higher job satisfaction which translates into higher productivity. Because of our large, part time workforce, there is greater flexibility in accommodating split shifts and expansion of our customer's contact center needs with an ability to hire employees from a wider geographic base. Guaranteed levels of high quality founded in leading training and knowledge management methods tailored to the needs of a distributed adult workforce. What you get is higher quality, increased levels of customer service with significant cost savings vs. the traditional "bricks and mortar" outsourcing alternative.