HEI Hotels and Resorts

Industry Reputation.  Over the last decade HEI has become one of the largest Full-Service indepen­dent lodging operators in the US. During this time HEI has strengthened existing relationships and forged new ones, evidenced by HEI’s current operating relationships with LaSalle Hotel Properties, Chesapeake Lodging Trust, Pebblebrook Hotel Trust, Cornerstone Real Es­tate Advisors, Starwood Capital Group, and many others.


A recognized hospitality leader, HEI is the place to learn, the place to grow...the experience everyone desires in their career.

 

May 19, 2019
Location: US-CA-La Jolla# of Openings: 1Category: KitchenPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsSurround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful new Westfield UTC shopping mall. Our associates enjoy daily free meals in our newly renovated associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott/Starwood brands worldwide. Come see us today to learn more! OverviewPrepare food of consistent quality and assist in kitchen functions.ResponsibilitiesPrepare food of consistent quality following recipe cards and production and portion standards, per check from servers. Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Finger/hand dexterity in order to operate food machinery with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150137
HEI Hotels and Resorts La Jolla, San Diego, CA, USA
May 19, 2019
Location: US-FL-Duck Key# of Openings: 1Category: Garage/DriversPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsSince opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:Teamwork - We work together to achieve a common goal.Respect - We care about the feelings and beliefs of others.Integrity - We conduct our work and relationships in an honest and fair manner.Creativity - We change what exists into something better.Excellence - We want our resort to be iconic - set the standard.Passion - We love what we do and it shows!In addition, we look for the demonstration of the following key attributes in our Crew Members:• Caring• Reliable• Energetic• Wow our GuestWHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort. OverviewEnsure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner. ResponsibilitiesComprehend and abide by all traffic regulations while transporting customers around the resort or other designated site. Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Transport guests from Main Hotel and villas to and from other areas throughout the resort in response to customer needs. Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions. Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. Listen, understand and respond immediately to guest and associate inquiries and requests for assistance. Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles. Clearly communicate the features, and services of the hotel facilities. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.Excellent driving record as verified by Motor Vehicle Report.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsSince opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:Teamwork - We work together to achieve a common goal.Respect - We care about the feelings and beliefs of others.Integrity - We conduct our work and relationships in an honest and fair manner.Creativity - We change what exists into something better.Excellence - We want our resort to be iconic - set the standard.Passion - We love what we do and it shows!In addition, we look for the demonstration of the following key attributes in our Crew Members:CaringReliableEnergeticWow our GuestWHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort. Hawks Cay Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150140
HEI Hotels and Resorts Duck Key, FL 33050, USA
May 19, 2019
Location: US-CO-Denver# of Openings: 2Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsThe Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to join a new level of luxury Downtown Denver hotels. Home to a collection of 241 distinct guestrooms and suites, the hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO.In addition to being a part of one of the most historic hotels in Denver, team members will enjoy many additional perks of working at the Brown Palace Hotel and Spa. These perks include discounted RTD Eco Pass, free employee meals, discounts on services/F&B at the hotel and Friends and Family hotel room discounts. Come learn more about joining our team!OverviewAssist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.ResponsibilitiesQuickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware.Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.Transport all dirty tableware from dining room to dishwashing area for proper cleaning.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsKnowledge of the appropriate table settings and service ware.Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs with or without reasonable accommodations.Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs with or without reasonable accommodations.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150143
HEI Hotels and Resorts Denver, CO, USA
May 19, 2019
Location: US-NJ-Weehawken# of Openings: 1Category: KitchenPosition Type: Regular Full-TimeFLSA Status: Non-ExemptOverviewJoin us at our upcoming job fair in Weehawken, NJ!550 Avenue at Port Imperial, Weehawken, NJ 07086Monday, May 20, Tuesday, May 21, and Wednesday May 22 from 8am to 7pm each dayBenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150146
HEI Hotels and Resorts Weehawken, NJ 07086, USA
May 19, 2019
Location: US-NJ-Weehawken# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptOverviewJoin us at our upcoming job fair in Weehawken, NJ!550 Avenue at Port Imperial, Weehawken, NJ 07086Monday, May 20, Tuesday, May 21, and Wednesday May 22 from 8am to 7pm each dayBenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150149
HEI Hotels and Resorts Weehawken, NJ 07086, USA
May 19, 2019
Location: US-NJ-Parsippany# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: ExemptAbout UsCome work at the Castle! With great facilities just 30 minutes from the Newark airport and New York City, the Sheraton Parsippany Hotel is an ideal choice for business and leisure travelers. Our resort-like setting, inspiring castle theme, and warm, friendly staff will make you feel right at home. As an associate of the Sheraton Parsippany, you receive a free membership to our 25,000 square feet Atlantis Sports Club, one complimentary meal in our cafeteria during your work day and attendance with the Sheraton Parsippany family at the annual Summer Jam Family Picnic and Holiday Party. Want to find out more about joining our team? Apply today! OverviewPlan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.ResponsibilitiesDirect the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day to day operations of the bar operations.Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsMinimum two years of post high school education.Two+ years of full employment in a related position.Hotel experience preferred.Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision, management and communication skills are required.Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Leadership skills to motivate and develop staff and to ensure accomplishment of goals.Able to set priorities, plan, organize, and delegate.Written communication skills to be concise, well organized, complete, and clear.Ability to work effectively under time constraints and deadlines.Ability to move throughout all food and beverage areas and continuously perform essential job functions.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150152
HEI Hotels and Resorts Parsippany, Parsippany-Troy Hills, NJ 07054, USA
May 19, 2019
Location: US-MN-Minneapolis# of Openings: 1Category: Sales/MarketingPosition Type: Regular Full-TimeFLSA Status: ExemptAbout UsLocated in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. The 6,400 square-foot walnut paneled lobby is home to the 200 seat B.A.N.K. Restaurant. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation.As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family!OverviewAssist the Director of Sales by reaching the agreed upon business travel revenue goals, in particular by soliciting national accounts.ResponsibilitiesSolicit new and existing accounts to meet/exceed business travel revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales.Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accountsPrepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.Attend trade shows, community events and industry meetings.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsBachelor's degree preferred.3+ years of past sales experience preferred.Hotel experience preferred.Advanced knowledge of market trends, competition and key customers of the hotel.Must have experience in business travel at a similar size and quality hotel.Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150155
HEI Hotels and Resorts Minneapolis, MN, USA
May 19, 2019
Location: US-MN-Minneapolis# of Openings: 1Category: HousekeepingPosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsLocated in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. The 6,400 square-foot walnut paneled lobby is home to the 200 seat B.A.N.K. Restaurant. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation.As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family!OverviewMaintain the building to ensure safe and clean experience for hotel guests, associates and vendors.ResponsibilitiesStock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.Empty room attendant carts of soiled linen and trash.Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.Flip mattresses and move furniture as assigned by supervisor.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHotel experience preferred.Self-starting personality with an even disposition.Maintain a professional appearance and manner at all times.Can communicate well with guests.Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations.Lifting may include equipment or furniture weighing up to 100 lbs with or without reasonable accommodations.Ability to comprehend and follow instructions from supervisor.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150158
HEI Hotels and Resorts Minneapolis, MN, USA
May 19, 2019
Location: US-MN-Minneapolis# of Openings: 1Category: Front DeskPosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsLocated in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. The 6,400 square-foot walnut paneled lobby is home to the 200 seat B.A.N.K. Restaurant. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation.As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family!OverviewAssist guests with arrival and departure from hotel, while providing positive guests experiences.ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh school diploma or equivalent required, and college degree preferred.Hotel experience preferred.Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout front office and continuously perform essential job functions.Ability to access and accurately input information using a moderately complex computer system.Ability to observe and detect signs of emergency situations.Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150161
HEI Hotels and Resorts Minneapolis, MN, USA
May 19, 2019
Location: US-MA-Waltham# of Openings: 1Category: CateringPosition Type: Regular Full-TimeFLSA Status: ExemptAbout UsOnly 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an annual complimentary flu shot for associates on our medical/dental benefits. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests! OverviewSupervise the daily operations of the Catering & Conference Services area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. ResponsibilitiesSkilled at both monthly forecasting and the annual budget process. Understanding of pace and productivity. Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate. Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data.Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations. Maintain or exceed budgeted sales and profits in all catering areas. Develop and implement effective marketing plans for generating catering revenues. Carefully review all contracted services to assure proper contribution to profits. Identify trends, research the competition's products, services and pricing and use it to develop strategic business plans. Optimize room rental charges. Experience selling to a variety of market segments. Consistently book repeat business by having a track record of long term client relationships. Actively participate in industry related organizations (NACE, MPI). Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. Track record of strong prospecting efforts. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes. Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities. Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations. Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. Utilization of the Delphi trace and activity tools while conducting business Monitor sales performance of Catering Sales Managers and coach and council towards success. Maintain ongoing training program for Catering and Convention Services Managers. Monitor group room blocks and pick up, generate detailed resumes for the operating departments. Ability to work with outside vendors to ensure client satisfaction for all events/groups. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications5+ years in Catering Sales and Convention Services required.CI/TY experience.Must have experience at a similar size and quality hotel. High School Diploma required; Bachelor's Degree preferred.Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.Extensive knowledge of catering sales and convention services skills, revenue management, recruitment, supervision, training, and motivation of managers. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150164
HEI Hotels and Resorts Waltham, MA, USA
May 19, 2019
Location: US-GA-Alpharetta# of Openings: 2Category: Food and BeveragePosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsInspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world."Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste".OverviewProvide superior customer service while maintaining a clean and attractive outlet for guests.ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests. Prepare customers orders as requested accurately and efficiently. Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.Maintain the highest level of standards for all product preparation.Clean or sanitize work areas, utensils, equipment, service stations or seating areas. Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsBasic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing. Ability to operate a keyboard and Point of Sale procedures. Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150167
HEI Hotels and Resorts Alpharetta, GA, USA
May 19, 2019
Location: US-GA-Alpharetta# of Openings: 1Category: HousekeepingPosition Type: Temporary Part-TimeFLSA Status: Non-ExemptAbout UsInspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives — a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world."Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste".OverviewGreet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.ResponsibilitiesMeet and greet guests as they arrive to the Magnolia PoolClean the pool area including, but not limited to, furniture, tables, decks, pool tiles, shower tiles, beach access walkway/elevator and cabanasCollect and replenish pool towels and monitor inventory to minimize lossMaintain equipment including, but not limited to, umbrellas, speakers, rafts, pool toys, etc.Maintains cleanliness of bar area, beer lockers, and refrigeration and storage areas to comply with health code standards.Ensure Magnolia Pool is continually kept in a "show room" fashion = always presentable. Remove trash and other items from the pool deck and restrooms.Promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control.Ability to operate a keyboard and Point of Sale procedures. Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.Promote sales by using suggestive selling techniques. Ensure that the shop is kept clean, and that displays are attractively merchandised to promote sales.Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.Ensure all assigned inventory counts are accurate. Protect assets against losses and shoplifting.Handle all cash transactions accurately. Follow proper procedures for credit card and room charge transactions and obtain proper identification and department information for all associate discounts. Adhere to the hotel cash handling policies. Practice proper register operation procedures.Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank.Monitor use of the facility and address and/or report potential hazardsRespond to guest inquiries and service issues in a timely, friendly and efficient mannerProvide guest with information regarding hotel and local area amenities.Comply with attendance rules and be available to work on a regular basis. Perform general Recreation duties, as needed. QualificationsMinimum 6 months customer service experienceAbility to work a flexible schedule, including nights and weekendsAbility to bend, stoop, walk and lift/push/pull up to 50 lbs with or without reasonable accommodationMust be at least 18 years oldMust be detail oriented, have high standards, and able to work independently BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150170
HEI Hotels and Resorts Alpharetta, GA, USA
May 19, 2019
Location: US-MA-Braintree# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsDesigned for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located 15 minutes from many things to do in the Boston area, our Braintree hotel is central to city attractions. Nearby are hometown favorites like the JFK Presidential Library & Museum and New England Aquarium or catch a game at Fenway Park.What makes working with us great? We celebrate our associates' success monthly with Town Hall meetings, we hold department specific contests and incentives, we create excellent opportunities and support career advancement, and share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! Come join our friendly, professional, and supportive team, today! OverviewAssist guests with arrival and departure from hotel, while providing positive guests experiences.ResponsibilitiesGreet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh school diploma or equivalent required, and college degree preferred.Hotel experience preferred.Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to stand and move throughout front office and continuously perform essential job functions.Ability to access and accurately input information using a moderately complex computer system.Ability to observe and detect signs of emergency situations.Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150173
HEI Hotels and Resorts Braintree, MA, USA
May 19, 2019
Location: US-FL-Fort Lauderdale# of Openings: 2Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsEscape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Spectacular views of the ocean or Intracoastal Waterway and the sound of lapping waves stimulate your senses, day and night. We are the best place to work on the beach according to our associates with an AOS score of 95%. We offer free employee lunch, free parking, and monetary incentives based off of Trip Advisor and GSS mentions. Come find your home away from home and join the Westin team today! OverviewThe host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. ResponsibilitiesMeet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. Maintain proper set-up of dining room. Receive records and make any necessary arrangements for reservations and special functions in the restaurant. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsAbility to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150176
HEI Hotels and Resorts Fort Lauderdale, FL, USA
May 19, 2019
Location: US-PA-Philadelphia# of Openings: 1Category: Food and BeveragePosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsThis uniquely designed and recently renovated hotel is ideally located on the famous Benjamin Franklin Parkway, close to many popular attractions including the Philadelphia Museum of Art, Barnes Foundation and Rittenhouse Square. The Liberty Bell and University of Pennsylvania are also easily accessible from the hotel. As an associate of the Embassy Suites by Hilton Philadelphia Center City, you will enjoy discounted onsite parking, Hilton Hotel discounts worldwide, Food and Beverage discounts at Amuse Restaurant in the Le Meridien Philadelphia, and monthly birthday celebrations! In addition to these excellent perks, employment with the Embassy Suites by Hilton Philadelphia City Center offers opportunities for growth in all departments within the hotel and in nearby HEI Hotels & Resorts properties. Join us today! OverviewAssist Bartender in the serving of guests to ensure positive guest experience.ResponsibilitiesRetrieves orders from storeroom. Visually checks stock received against written requisition with storeroom personnel, to ensure order is accurate. Upon delivery to the bar, re-checks items with bartender for completeness.Cuts, slices and peels perishable garnishes and fruits, mixes and pours juices in sufficient amounts according to projected business. Stores back-up supplies needing refrigeration in prescribed containers for later use.Checks and assists bartender in maintaining adequate amounts of supplies, i.e., stir sticks, napkins, matches, etc., for both the immediate bar and extended service area.Maintains cleanliness of bar area, beer lockers, refrigeration and storage areas to comply with health code standards.Scoops ice from ice bins, transports to service areas and replenishes ice containers for usage.Boxes and saves empty liquor bottles as they accumulate for later returns and requisitions.Transports taps, replaces and performs routine maintenance requirements on heavy beer kegs. Qualifications Hotel experience preferred.Must communicate well with guests.Basic mathematical skills necessary to ensure proper delivery amounts and understand portion sizes.Sufficient manual dexterity of hands in order to use a knife, pick up glassware and bottles, scoop ice, tap kegs and extend arms overhead to stock items with or without reasonable accommodation.Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 150 lbs., at a continuous schedule with or without reasonable accommodation.Ability to perform duties within temperature ranges, from normal to refrigerated.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150179
HEI Hotels and Resorts Philadelphia, PA, USA
May 19, 2019
Location: US-FL-Tampa# of Openings: 1Category: Accounting/FinancePosition Type: Regular Full-TimeFLSA Status: ExemptAbout UsThe Westshore Grand, A Tribute Portfolio Hotel, is a unique and stylish hotel that defines an authentically modern Florida lifestyle. The Westshore Grand offers distinctive, luxurious Florida-inspired design, as well as an energetic and service-minded atmosphere. Conveniently located in the Westshore business district, just five miles from downtown Tampa and the Tampa Convention Center, our hotel is ideal for business and for play. Some of the benefits we offer to our associates include free meals, complimentary covered parking, monthly birthday and anniversary celebrations, and hotel room discounts throughout the Marriott, Starwood, and Ritz Carlton portfolios. Apply today to join our growing team! OverviewSupervise and direct the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. ResponsibilitiesExecutive Committee Responsibilities Ability to perform special financial analysis as needed and /or requested by General Manager and Corporate Office. Practical solutions from a cost vs. benefits viewpoint. Provide accurate policy interpretations. Actively participate in Executive Committee and staff meetings. Assist other managers in analyzing statements, distributions, and other financial data. Support and comply with property standards and Corporate SOP's. Financial and Accounting Practices, Procedures, and PoliciesSkill in correcting deficiencies identified on Internal Audit report. Effective use of the Controller's Checklist. Maintain effective cash control system with audits and reports for each period. Review security over assets and auditing inventories. Understanding of all pertinent leases, contracts, agreements, covenants, and restrictions. Knowledge of City, County, State sales tax laws and laws dealing with innkeepers, liquor, and labor. Budget Preparation Schedule and coordinate the preparation and presentation of the annual operating budget. Coordinate all aspects of the capital expenditures budget according to SOP. Capital Expenditure ControlControl the Capital Expenditure program and complete ROI Analysis.Financial Objectives Complete entries required for preparation of the financial statements. Review statements for inaccurate data and make corrections within the following period. Inform the General Manager and HEI Corporate management of current and potential financial problems. Keep management informed of sales and profit attainment throughout the period.Coordinate the property's labor management system. Accounts Receivable Maintain appropriate standards for 60-90 day accounts. Conform to standards regarding the average collection period. Documenting the local credit policy and auditing property compliances. Approve all major accounts for credit as defined by local policy. Conduct credit and write-off meetings as requested. Submit accurate and timely critiques and credit loss reports as required. Review all major banquet functions and group accounts for proper credit extensions prior to arrival. Maintain standard regarding level of bad debt expenses as related to credit sales. Aggressively fulfill the accounts receivable management responsibilities to maximize receivable realizations. Responses to Corporate Staff Complete financial required reports and requests from HEI Corporate offices. Establish other reports or documents, outside of SOP's as needed. Balances in Asset and Liability Accounts Reconcile account balances on a current basis. Establish balances in accruals, pre-paid, and other accounts using proper accrual methods and expense realization logic. Calculate various turn ratios and days available for major asset categories and compare to standards (linen, gift shop, food, beverages, guest supplies, and uniforms).Work with Department Managers to control inventory balances according to established realistic pars. Comply with company procedures on deferring payments. Management of Department Maintain and update job descriptions and standards for department. Ability to comply with corporate and local policies for wages paid (increases and timing). Establish an effective cross training program within the department. Identify, screen and attract management candidates from outside the company. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsB.S. in Accounting or Hotel Management3+ years experience in Hotel or Hospitality related Finance and Accounting. Analytical approach to problems, regard for detail and accuracyAssertive personality, professional demeanorEffective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150119
HEI Hotels and Resorts Tampa, FL, USA
May 19, 2019
Location: US-CO-Snowmass Village# of Openings: 3Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsVisit our charming village and enjoy convenient access to ski lifts from The Westin Snowmass Resort. Recreational and cultural experiences are available year-round, and Aspen and Snowmass mountains offer fulfilling activities. Our 236 rooms and 18 suites are serene retreats with village, resort, or slope views with available ski-in, ski-out access. As part of our team, you will have access to a ski pass that can be used in Snowmass and Aspen. We offer very competitive health insurance packages as well as vision and dental insurance. Our 401k plan offers employer with matching contributions. You can also have a free meal per each shift your work. If this is not enough, you will have the opportunity to interact with employees from all over the world as well as to participate in community activities and end of season parties. We welcome the opportunity to speak with you and show you our Westin family! OverviewServe guests in a hospitable manner to ensure positive guest experience.ResponsibilitiesHospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Prepare station for readiness prior to opening and closing of each shift. Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. Perform all side work duties according to side work schedules. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to use point of service computer. Full knowledge of state liquor laws. Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150122
HEI Hotels and Resorts Snowmass Village, CO, USA
May 19, 2019
Location: US-CA-San Francisco# of Openings: 1Category: Front DeskPosition Type: On-CallFLSA Status: Non-ExemptAbout UsRooted in the 1960s era of glamorous travel, Le Mridien remains a gathering place for people to savor the good life and delight in the discovery of destinations worldwide. Le Mridien San Francisco, located in the Financial District, offers a truly unique experience in every one of its 360 stylish guest rooms and suites. Our goal is to delight our guests with the element of discovery. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a playfully sophisticated level of service. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. OverviewPerform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. This position is On Call.ResponsibilitiesPrepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. PI110150125
HEI Hotels and Resorts San Francisco, CA, USA
May 19, 2019
Location: US-CO-Snowmass Village# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsVisit our charming village and enjoy convenient access to ski lifts from The Westin Snowmass Resort. Recreational and cultural experiences are available year-round, and Aspen and Snowmass mountains offer fulfilling activities. Our 236 rooms and 18 suites are serene retreats with village, resort, or slope views with available ski-in, ski-out access. As part of our team, you will have access to a ski pass that can be used in Snowmass and Aspen. We offer very competitive health insurance packages as well as vision and dental insurance. Our 401k plan offers employer with matching contributions. You can also have a free meal per each shift your work. If this is not enough, you will have the opportunity to interact with employees from all over the world as well as to participate in community activities and end of season parties. We welcome the opportunity to speak with you and show you our Westin family! OverviewAssist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.ResponsibilitiesMonitor servers and busperson adherence to all service standards.Supervise service of guests, being watchful of signals from guests in need of service.Assist manager to establish and monitor sidework duty completion.Maintain bank to HEI Hotels and Resorts standards.Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.Communicate daily with restaurant manager with regard to special events, house counts, etc.Assist restaurant manager in conducting menu classes and taste panels.Communicate both verbally and in writing to provide clear direction to staff.Comply with attendance rules and be available to work on a regular basis.Perform any other job related duties as assigned. QualificationsHigh School Diploma or equivalent required.Hotel experience preferred.Ability to use point of sale.Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150128
HEI Hotels and Resorts Snowmass Village, CO, USA
May 19, 2019
Location: US-TX-Dallas# of Openings: 1Category: KitchenPosition Type: Regular Full-TimeFLSA Status: ExemptAbout UsWelcome to Hotel Crescent Court, with undeniable charm that is quintessentially Texan, we meld Dallas sophistication and heritage into an experience that is uniquely Hotel Crescent Court. With our immersive spa, renowned dining, and serene pool just moments away from the trolley, our hotel opens a world filled by arts, shopping and entertainment districts. Fresh from a $30 million renovation, this is Texas luxury living at its finest.At the Hotel Crescent Court, our associates can expect to work in an environment that focuses on nurturing development and growth. We take care of you so that you can take care of our guests. Complimentary parking, free meals during your shift, and monthly associate celebrations are just a few perks that can be expected when working here. OverviewPlan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the club in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. ResponsibilitiesManage the daily production, preparation and presentation of all food for the club restaurant(s) and events to ensure a quality, consistent product is produced which conforms to all HEI Franchise standards. Manage Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe work environment; interview, hire, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews, provide open communication vehicles, recommend discipline and termination, as appropriate. Schedule and manage the maintenance/sanitation of the kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met/exceeded while quality is maintained/improved. Promote the Accident Prevention Program to minimize liabilities and related expenses. Assist the Executive Chef in the creation, costing and implementation of seasonal and special menus. Should assume the responsibilities of the Executive Chef in his/her absence.Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsTwo+ years of post high school education, culinary education is desirable.Five+ years of employment in a related position. Hotel experience preferred.Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Ability to work effectively under time constraints and deadlines.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI110150131
HEI Hotels and Resorts Dallas, TX, USA