Oct 15, 2019
Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. This position is within the WFVC Strategic Analytics and Insights Group of the Analytics, Insights and Planning function. We are seeking an experienced Analyst highly proficient at pulling together, manipulating and analyzing large and disparate data sets to generate insights that are critical to improving business performance. Successful candidates will not only be able to execute and deliver analysis, but will also be highly effective in delivering these insights to senior executives within the contact center organization. Candidates should be experienced in statistical analysis, be curious, and have a high aptitude for learning. This position will offer the candidate an opportunity to use their strategic thinking skills and entrepreneurial mindset to build new capabilities and have a meaningful impact on the effectiveness and efficiency of the WFVC organization. Primary responsibilities for this role may include: Structure and design analyses that provide management with key learnings that help prioritize actions around most critical performance levers Use existing data sources (via SQL, Python) to generate key management insights and deliver insights through reporting and executive level presentation Work with other teams to Identify and incorporate new data sources Develop statistical models to help drive improved forecasting and decision making and automation across the VC organization Important Notes: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank. Required Qualifications 5+ years of reporting experience, analytics experience, or a combination of both; or a BS/BA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 3+ years of reporting experience, analytics experience, or a combination of both 5+ years of SQL experience Desired Qualifications Extensive knowledge and understanding of research and analysis Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Python experience Experience using statistics to make high-impact business decisions Knowledge and understanding of contact center environments and associated technologies Solid creative and strategic thinking skills Knowledge and understanding of data visualization Tableau experience Ability to synthesize complex analytical findings into executive level communications Ability to influence across all organizational levels, particularly senior management Other Desired Qualifications Interested in applications of statistics and data science Job Expectations Ability to travel up to 10% of the time Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. AZ-PHX-Northwest Phoenix: Min: $69,400 Mid: $97,800 NC-Charlotte: Min: $69,400 Mid: $97,800 IA-West Des Moines: Min: $69,400 Mid: $97,800 TX-San Antonio: Min: $69,400 Mid: $97,800 TX-Westlake: Min: $69,400 Mid: $97,800 Street Address AZ-PHX-Northwest Phoenix: 2150 W Pinnacle Peak Rd - Phoenix, AZ NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX TX-Westlake: 1301 Solana Blvd - Westlake, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Westlake, TX, USA