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Mass Markets ID 2019-2819 Job Locations Urbandale, IA Job Post Information* : Posted Date 2019-10-03 Department Blended Call Center Representative Schedule Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Mass Markets ID 2019-2816 Job Locations Urbandale, IA Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

CVS Health Job Description Summary: Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path to better health-from advising on prescriptions to helping manage chronic and specialty conditions. As a Staff Pharmacist, you have a critical role at the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management, oversight and operation of all aspects within your pharmacy. This includes: * Patient Safety * Pharmacy Professional Practice * Regulatory Requirements * Quality Assurance * Customer Service * Personnel Management * Inventory Management * Financial Profitability * Loss Prevention * Workflow Management A key component of the Staff Pharmacist role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will: * Lead with Heart - display empathy and compassion for your patients, customers, caregivers and colleagues on your team * Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps * Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in your pharmacy * Successfully implement those solutions by leading your team to achieve specified goals * Adapt to change and adjust plans to thrive in a dynamic community healthcare setting * Seek new ways to grow, collaborate with others and deliver better outcomes * Align others around purpose to gain support and commitment * Actively contribute to a 'team' culture that promotes caring, energy, enthusiasm and pride * Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors *The above represents a summary of the functions of a Staff Pharmacist. Additional functions and physical requirements are available on the full job description. Required Qualifications Minimum Required Qualifications * Active Pharmacy License in the state in which you are employed * Not on the DEA Excluded Parties List * Immunization Certification through an accredited organization (e.g., APhA) * No pending felony charges or convictions for criminal offenses involving controlled substances Preferred Qualifications . Education Bachelor of Science in Pharmacy or Pharm. D. degree Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Walgreens Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Responsibilities In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Aetna Description: Support regional directors and managers with overall project execution at higher level and includes the following: *Delivers and supports the review of all reports the director/manager needs to oversee day to day operations *Leading the execution of all projects on the timeline - helping to create assignments, monitor progress, raise concerns *Team meetings facilitation, agenda, notes, follow-up management *Productivity monitor and support to manager Communication support/track/coordinate to markets Accountable for the development, implementation and ongoing management of more complex projects which typically impact more than one of the following: process, system, product and/or function and may run a year in duration. 64131 Fundamental Components: Develops and implements strategic project plan to achieve business goals Proactively leads project and/or business by setting direction of project, creating project plan, timeline identifying key milestones and additional resources needed on selected project(s) Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization Solicits and evaluates internal and external customer feedback to enhance continuous quality improvement Responsible for managing the budget and/or financial implications of more complex projects Group facilitation/presentation influencing various internal (these may be cross-functional/segment) and external parties (e.g., vendor management) Identifies issues that may stall project and addresses them by either resolving the issue or creating an alternative solution Tracks progress and communicates project(s) status on a regular basis to all impacted parties Builds communication plans for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion May mentor and/or manage others Acts as an advocate for change may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment Background Experience: Remote position/Seeking candidate East or Mid-West area Solid Project Management and supervisory skills Proven ability to affect change/interpersonal skills Past positions required acting a project lead and directing a team Past experience includes development of budgets Proven communication skills both written and verbal Proven track record in meeting project milestones and negotiating for resources. BS/BA or equivalent experience and 5-7 years of management experience related to standards & measurements, technology, systems, processes, project management etc preferred. Additional Job Information: Ability to communicate effectively with all levels of management. Strong communication and collaboration skills. Required Skills: Leadership - Anticipating and Innovating, Leadership - Collaborating for Results, Leadership - Engaging and Developing People Desired Skills: General Business - Communicating for Impact, General Business - Ensuring Project Discipline, Leadership - Driving Change Functional Skills: Management - Management - Multifunctional management :> 25 employees, Project Management - Cross-functional project management, Project Management - Evaluating success/lessons learned, Project Management - Project Manager Technology Experience: Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Aetna Description: Negotiates, executes, reviews, and analyzes contracts and/or handles dispute resolution and negotiations with providers (i.e. individual providers, groups/systems, ancillary and rural hospitals) in accordance with company standards in order to maintain and enhance provider networks while meeting and exceeding accessibility, compliance, quality, and financial goals and cost initiatives. 62006 Fundamental Components: Negotiates, executes, reviews, and analyzes contracts and/or handles dispute resolution and negotiations with individual providers, groups/systems, ancillary and hospital providers. Manages contract performance in support of network quality, availability, and financial goals and strategies. Recruits providers as needed to ensure attainment of network expansion and adequacy targets. Collaborates cross-functionally to contribute to provider compensation and pricing development activities and recommendations, submission of contractual information, and the review and analysis of reports as part of negotiation and reimbursement modeling activities. Responsible for identifying and making recommendations to manage cost issues and supporting cost saving initiatives and/or settlement activities. Provides network development, maintenance, and refinement activities and strategies in support of cross-market network management unit. Assists with the design, development, management, and or implementation of strategic network configurations, including integration activities. May optimize interaction with assigned providers and internal business partners to manage relationships and ensure provider needs are met. Ensures resolution of escalated issues related, but not limited to, claims payment, contract interpretation and parameters, or accuracy of provider contract or demographic information. Background Experience: Proven working knowledge of competitor strategies, complex contracting options, value based contracting, financial/contracting arrangements and regulatory requirements. 3-5 years related experience, proven and proficient negotiating skills. Strong communication, critical thinking, problem resolution and interpersonal skills. Bachelor's Degree or equivalent combination of education and experience. Additional Job Information: Ideal candidate should have managed care knowledge. Ability to work in multiple systems and use multiple resources to negotiate, build and manage contacts in contracting system. Must have good organizational skills and ability to manage competing priories, well. Required Skills: General Business - Turning Data into Information, Sales - Negotiating Collaboratively, Service - Providing Solutions to Constituent Needs Desired Skills: Finance - Creating Profitable Partnerships, Leadership - Collaborating for Results, Sales - Managing Competitive Networks Functional Skills: Network Management - Contract negotiation, Network Management - Physician recruiting - medical, Network Management - Provider relations Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

CVS Health Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentiality Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

ServiceMaster For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Outside Sales Representatives play a key role at Terminix working with home owners to ensure they have the right products and services to protect their property from Termites and other pests. What does a "Day-in-the-Life" look like? Equipped with a company vehicle and excellent industry training, our Sales Reps are out in the communities Terminix serves meeting with new and existing customers. Sales appointments are typically pre-arranged with customers who have already expressed a need, giving a head start on the selling process. Your visit would typically begin with an inspection of the home to diagnose the issue (which may include getting in attics and crawlspaces) and be followed by a presentation of a recommended Service Plan to the customer. Here are a few additional details of what you would be doing each day: Documenting descriptions of property and recording accurate measurements of areas inspected Estimating job costs and preparing Service Plan recommendations Preparing appropriate specs and treating instructions for the agreed to Service Plan Contacting customers after service is performed to ensure satisfaction and develop additional prospects Prospecting and developing new sales leads Continually building product knowledge and refining sales techniques What do I need to be successful? Being a high school graduate/having a GED and a valid driver's license are both requirements 6 to 12 months of sales experience or prior sales training is highly desired, but not required You are highly motivated, have a strong work ethic and enjoy the selling process You are able to build rapport easily and establish trust, leading to lasting customer relationships You have strong communications skills - impersonal, written, presenting You can effectively present information to customers one-on-one and in small groups You have a good aptitude for basic math-- necessary for doing calculations related to the sales process Of course, given our business and the nature of this role, you should be comfortable working outside and in confined spaces like crawl spaces and attics For safety reasons (rebreathers have be able to seal to your face) our Outside Sales Professionals aren't able to have facial hair Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what we offer members of the Terminix Team. Comprehensive training and licensure, all paid by the company Highly competitive compensation program with uncapped commission potential - average earnings of$40-60,000 in first year with 100K+ earning potential Company provided vehicle (that you can take home with you at night) and gas card Opportunities for advancement and career growth - including paths into management level roles Medical, dental and vision coverage + discounts on ServiceMaster brands Short/long-term Disability and Life Insurance Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

ServiceMaster For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Pest Technicians serve in a key front-line role and are the very heart of what we do. It's all about providing outstanding service delivery of Terminix products to valued customers within your assigned territory. What does a "Day-in-the-Life" look like? Equipped with a company vehicle and excellent industry training, Pest Techs are out in the neighborhoods Terminix serves visiting residential customers and performing their pest control treatments. Pest Technicians also offer customers on their route additional products and services that may be beneficial, which presents a great opportunity to earn commissions on top of a very attractive base salary. Here are a few more specifics of what you would be doing each day: Applying pesticides to structures according to schedule, safety procedures and label instructions. Responding on a timely basis to customers' requests for telephone and in-person service calls + calling customers to confirm scheduled services. Identifying and acting upon opportunities to sell additional Terminix products or services What do I need to be successful? Being a high school graduate/having a GED and a valid driver's license are both requirements Prior industry experience is great, but not required. The following are much more important... You are personable and enjoy interacting with customers You are self-motivated and have a strong work ethic You can effectively present information to customers one-on-one and in small groups You are detailed oriented and understand the importance of safety You have a good aptitude for basic math-- necessary for doing calculations related to sales and service Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics For safety reasons (rebreathers have be able to seal to your face) our Pest Techs aren't able to have facial hair Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what we offer members of the Terminix Team. Comprehensive training and licensure, all paid by the company Highly competitive compensation - earning potential of $30,000-50,000 in first year. Company provided vehicle (that you can take home with you at night) and gas card Opportunities for advancement and career growth - including paths into management level roles Medical, dental and vision coverage + discounts on ServiceMaster brands Short/long-term Disability and Life Insurance Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

ServiceMaster For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Termite Control Technicians serve in a key front-line role and are the very heart of what we do. It's all about providing outstanding service delivery of Terminix products to valued customers. What does a "Day-in-the-Life" look like? Equipped with a company vehicle and excellent industry training, our Termite Techs are out in the neighborhoods Terminix serves visiting residential customers and performing requested termite treatments. Here are a few specifics of what you would be doing each day: Verifying that job specifications are appropriate for each work order * Preparing the job site for treatment Applying anti-terminate treatments to structures according to schedule, safety procedures and label instructions. Interacting with customers and explaining services provided Completing production forms documenting services provided What do I need to be successful? Being a high school graduate/having a GED and a valid driver's license are both requirements Prior industry experience is great, but not required. The following are much more important... You are personable and enjoy interacting with customers You are self-motivated and have a strong work ethic You can effectively present information to customers one-on-one and in small groups You are detailed oriented and understand the importance of safety You have a good aptitude for basic math-- necessary for doing calculations related to service Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics For safety reasons (rebreathers have be able to seal to your face) our Termite Techs aren't able to have facial hair Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what we offer members of the Terminix Team. Comprehensive training and licensure, all paid by the company Highly competitive compensation - earning potential of $30,000-50,000 in first year. Company provided vehicle (that you can take home with you at night) and gas card Opportunities for advancement and career growth - including paths into management level roles Medical, dental and vision coverage + discounts on ServiceMaster brands Short/long-term Disability and Life Insurance Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, age, marital status, protected veteran status or any other protected class.

ServiceMaster For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? This key role is responsible for leading all aspects of Sales and Service for one of our small to medium-sized (based on revenue) Terminix branch locations across the country. What does a "Day-in-the-Life" look like? The Branch Manager is accountable for all facets of operation for one of our Terminix locations. This includes team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development - all supported by Terminix's corporate resources and business model. Here are a few more specifics of what you would be doing on the job: Managing branch P&L - monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved Fostering a positive work environment that motivates associates and drives customer satisfaction Directly managing the branch Sales team and branch supervisors Overseeing Service operations along with the Branch Service Manager Recruiting, interviewing, hiring and training branch staff Monitoring regulatory compliance, quality control standards and ensuring safety Ensuring alignment with Terminix business model and guidelines, including implementing company programs and initiatives What do I need to be successful? Bachelor's Degree and 2-4 years managing associates in a fast-paced environment Willingness to relocate is highly desirable Profit & loss and/or experience in sales management is strongly preferred You are able to effectively lead and motivate others through coaching, mentoring, etc. You have strong communications skills - impersonal, written, presenting You possess strong time management and organizational skills You are good at problem solving and coming up with practical solutions You build rapport easily and establish trust with customers and employees You are proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.) You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service A valid driver's license is required Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what we offer when you join the Terminix Team. Comprehensive training and licensure, all paid by the company Company vehicle, gas card, cell phone, and laptop Highly competitive base compensation and bonus program Opportunities for continued advancement and career growth Medical, dental and vision coverage + discounts on ServiceMaster brands Short/long-term Disability and Life Insurance Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.