Oct 11, 2019
Provide excellent customer service by
relaying information and responding to questions or concerns from route
drivers, contract growers, and farm managers via email, by telephone or in person
in an appropriate manner. Utilizes trucks, drivers, and equipment to ensure the
timely, complete, and accurate pick up of animal disposal by performing the
essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include
the following. Other duties may be
Establishes a good working relationship
with team members and internal contacts in order to maintain and continuously
strive too improve the level of overall service being provided.
Generates master schedule by
preparing and organizing work schedules for employees to make sure that appropriate
number of employees are on duty in every given work period/shift.
Studies changing traffic
situations, traffic patterns, and conditions as well as schedule for
Troubleshoots and expedites
operations that delay schedule and alters schedules to meet unforeseen
Creates and maintains service
reports to accurately capture customer information.
Monitor personnel and/or equipment
locations and utilization in order to coordinate service and schedules.
Collaborate with management to
modify daily routes to accommodate the needs of customers.
Receives incoming calls from
farms, drivers, and loading. Handles issues accordingly and logs all
issues that pertain to transportation and production.
Tactfully handles confrontational
or stressful interactions with the public and effectively resolves
Ensures compliance of federal and
state DOT requirements.
Performs driver and equipment
audits and performs sanitation inspections.
Maintains dept. records such as
DVIR’s, GPS tracking and departure schedules.
Assists all vehicles accidents,
investigations, and reports.
Responsible for following all
policies and procedures with Smithfield Hog Production subscribes to including
environmental and safety policies.
Assist with special projects as
Identify, investigate, and resolve
service-related issues, both internally and with outside vendors or
Completes internal supporting
paperwork upon time of receipt and enters all information into required MS
Rose Hill, NC 28458, USA