75 jobs found in rockville

Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. Provides full-balance sheet banking to affluent and affluent-away customers and manages a portfolio of complex account relationships. Consults with customers regarding their financial needs and recommends appropriate financial services to meet those financial needs. Personally fulfills product and service needs in the Regional Bank and makes appropriate introductions to partners for products in other lines of business. For the portfolio of relationships managed, resolves inquiries and service requests, opens and services accounts within authorized limits and creates Customer Management Program (CMP) activity plans and follows up on scheduled contacts. Continually builds a network of internal partners and external sources and resources to further enhance the customer experience and meet customer's financial needs. Models appropriate segmentation strategy for the branch team and supports the branch manager's Customer Connection Plan (CCP) so that affluent and affluent away customers are provided the opportunity to interact with the most appropriate banker. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below. Required Qualifications 2+ years of financial services industry experience, through work or military, in one or a combination of the following: corporate banking, corporate lending, consumer banking, consumer lending, business banking, small business, mortgage lending, investments, brokerage, or private banking; or 1+ year experience in a licensed financial services position Desired Qualifications Experience assessing customer needs and recommending products/services to fulfill those needs Experience solving customer problems Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies High motivation with ability to successfully meet team objectives while maintaining individual performance Experience identifying additional opportunities to recommend products and services to customers Experience mentoring and educating other branch team members Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Job Expectations Current registration for FINRA Series 7 and 63 or 7 and 66, State Insurance are required for this role or must be completed within a specified period of time determined by number of licenses to be obtained and will be communicated to the candidate upon offer acceptance. FINRA recognized equivalents will be accepted. State Life Insurance license requirements must be completed within a specified period of time communicated to the candidate upon offer acceptance. Compliance with state law requirements is required. Registration for FINRA Series 65 must be completed when required by the state in which the position is located. FINRA recognized equivalents will be accepted. Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance. This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite may also be required Street Address MD-Rockville: 404 King Farm Blvd - Rockville, MD Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

CVS Health Job Description The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: * Overall store management, supervision, and policy implementation * Sales and inventory management * Employee staffing, training, and development * Financial management * Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings. Essential Functions: 1. Management * Lead others and work effectively with store crews * Supervise, assign and direct activities of the store's crew * Effectively communicate information to store crew and supervisors in an open and timely manner * Support Store Manager with actions plans for operational and service improvement 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture (greet, offer help, and thank) * Required Qualifications Deductive reasoning ability, advanced analytical skills and computer skills. Advanced communication skills, leadership, supervision, and influencing skill Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications Experience as a retail manager or supervisor Education High school diploma or equivalent required Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Quest Diagnostics Rep PS II (Phleb)- Rockville, Maryland - 8:00 AM-5:00 PM Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference. Job Summary The Patient Services Representative II (PSR II) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate. Job Accountabilities (Responsibilities) 1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2.Administer oral solutions according to established training. 3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4.Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5.Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6.Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7.Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8.Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9.Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10.Assist with compilation and submission of monthly statistics and data. 11.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12.Complete training courses and keep up-to-date with the latest phlebotomy techniques. 13.Travel to Territory Manager meeting if held off-site or off normal shift. 14.Participate on special projects and teams. 15.Stay-up-to date on company communications and assist with the distribution of technical information to the work group. 16.Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP). 17.With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures. 18.Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur. 19.Assist with the preparation of schedules for the assigned work group or PSC's. 20.Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. 21.Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required. 22.Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. 23.Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. 24.Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor. Job Requirements 1.Ability to provide quality, error free work in a fast-paced environment. 2.Ability to work independently with minimal on-site supervision. 3.Excellent phlebotomy skills to include pediatric and geriatric. 4.Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 5.Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 6.Must be able to make decisions based on established procedures and exercise good judgment. 7.Must have reliable transportation, valid driver license, and clean driving record, if applicable. 8.Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice. 9.Capable of handling multiple priorities in a high volume setting. 10.Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business. Physical Requirements 1.Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. 2.Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. 3.Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. 4.Position requires travel. 5.Extensive use of phone and PC. 6.Fine dexterity with hands/steadiness. 7.Talking. 8.Walking. 9.Balancing. 10.Bending/kneeling. 11.Pushing/pulling. 12.Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.] Required Education 1.High school diploma or equivalent. 2.Medical training: medical assistant or paramedic training preferred. 3.Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience 1.Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. 2.Minimum 2 years in a Patient Service Center environment preferred. 3.Customer service in a retail or service environment preferred. 4.Keyboard/data entry experience.

Quest Diagnostics Rep PS III (Phleb) - Float- Rockville, Maryland - Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference. Job Summary The Patient Service Representative III - Float (PSR III - Float) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR III - Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III - Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III - Float is responsible in providing coverage at multiple locations for multiple roles. The PSR III - Float must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III - Float demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate. Must be able to step in for a PSR II and lead one or more PSR on site. Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on site and provide regular input to the group lead or supervisor. The PSR III PSR III - Float may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition, these practices require a higher level of customer facing skills including; verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR III - Float must be capable of handling multiple priorities in a high volume setting. Job Accountabilities 1. Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2. Administer oral solutions according to established training. 3. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from req or pulling order from database; managing Standing Orders. 5. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7. Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10. Assist with compilation and submission of monthly statistics and data. 11. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12. Complete training courses and keep up-to-date with the latest phlebotomy techniques. 13. Travel to Territory Manager meeting if held off-site or off normal shift. 14. Participate on special projects and teams. 15. Stay up-to-date on company communications and assist with the distribution of technical information to the work group. 16. Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP). 17. With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures. 18. Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur. 19. Assist with the preparation of schedules for the assigned work group or PSCs. 20. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. 21. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required. 22. Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the work group in accordance with Quest Diagnostics guidelines. 23. Ensure facilities are neat, clean and in good repair, take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. 24. Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor. 25. Provide effective onboarding services to new clients. 26. Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs. 27. Must be able to step in for a PSR II and lead one or more PSR on site. Job Requirements 1. Ability to provide quality, error free work in a fast-paced environment. 2. Ability to work independently with minimal on-site supervision. 3. Excellent phlebotomy skills to include pediatric and geriatric. 4. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 5. Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 6. Must be able to make decisions based on established procedures and exercise good judgment. 7. Must have reliable transportation, valid driver license, and clean driving record, if applicable. 8. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy locations with minimal notice. 9. Capable of handling multiple priorities in a high volume setting. 10. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business. Physical Requirements 1. Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. 2. Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. 3. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. 4. Position requires travel. 5. Extensive use of phone and PC. 6. Fine dexterity with hands/steadiness. 7. Talking. 8. Walking. 9. Balancing. 10. Bending/kneeling. 11. Pushing/pulling. 12. Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.] Required Education 1. High school diploma or equivalent. 2. Medical training: medical assistant or paramedic training preferred. 3. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience 1. Five years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. 2. Minimum 3 years in a PSC/IOP environment preferred. 3. Customer service in a retail or service environment preferred. 4. Keyboard/data entry experience.

Comcast COME FACE-TO-FACE WITH THE FUTURE OF AWESOME Give your sales career The power of XFINITY XFINITY's suite of products and services offer customers just about everything they need to manage their entertainment, information and even home automation and home security needs. And if you have the special qualities we're seeking tenacity, good listening skills, a tech mindset and the ability to structure and close a sale we could do great things together! We're looking for motivated, determined and highly personable individuals to be the face of XFINITY. You'll sell and promote the full range of products with focus on video, high-speed Internet and phone services. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! Comprehensive, ongoing training in all of our products and services will keep you up to speed and ready to sell anything. And your managers and sales support the team will have your back --going on ride-alongs, attending weekly team huddles and giving you the tools you need to thrive. You'll even be given an iPad to let you demo our products in real time with your customers! A high school diploma or the equivalent is required; related experience is strongly preferred. In return, we provide an exceptionally supportive team environment, a generous commission (no cap on earnings) and a strong benefits package. Your talent and tenacity will take care of the rest. If you're eager to see where the future of awesome can take you, we'd like to hear from you. Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast COME FACE-TO-FACE WITH THE FUTURE OF AWESOME Give your sales career The power of XFINITY XFINITY's suite of products and services offer customers just about everything they need to manage their entertainment, information and even home automation and home security needs. And if you have the special qualities we're seeking tenacity, good listening skills, a tech mindset and the ability to structure and close a sale we could do great things together! We're looking for motivated, determined and highly personable individuals to be the face of XFINITY. You'll sell and promote the full range of products with focus on video, high-speed Internet and phone services. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! Comprehensive, ongoing training in all of our products and services will keep you up to speed and ready to sell anything. And your managers and sales support the team will have your back --going on ride-alongs, attending weekly team huddles and giving you the tools you need to thrive. You'll even be given an iPad to let you demo our products in real time with your customers! A high school diploma or the equivalent is required; related experience is strongly preferred. In return, we provide an exceptionally supportive team environment, a generous commission (no cap on earnings) and a strong benefits package. Your talent and tenacity will take care of the rest. If you're eager to see where the future of awesome can take you, we'd like to hear from you. Comcast is an EOE/Veterans/Disabled/LGBT employer

Vighter is recruiting Counselors to support an Employee Assistance Program (EAP) for a Federal government client. The counselor schedule is 8 hours per day Monday - Friday; usually between 7:00 am and 6:00 pm depending on the needs of the employees being supported. We offer a great compensation package and full-time benefits for our staff. Principle Accountabilities: The Counselor shall be responsible for the clinical assessment, counseling/problem the Counselor shall accept all referrals and offer employees the possibility of an initial appointment in a timely manner. The Counselor shall, prior to any employee receiving services from the EAP, have employee sign the Statement of Understanding. The Counselor shall advise the employee that a decision to accept assistance is voluntary and that the counseling sessions provided by the EAP are free-of-charge (i.e., employee benefit). Until the Statement of Understanding is signed by an employee, the employee shall not be considered an EAP client. In the event that telephone counseling is provided in lieu of face-to-face counseling, the Counselor shall read or, for deaf or hard of hearing employees, review with the use of TTY, the Statement of Understanding with the employee over the phone. The Counselor shall obtain the employee's signature on the Statement of Understanding prior to the end of the first face-to-face counseling session. The Counselor shall receive the signed Statement of Understanding from the employee client in order for the employee to receive EAP services. If a referred employee refuses to sign the Statement of Understanding, the Counselor shall document the refusal, state whether the employee has read the form and provide the employee with a referral to an appropriate alternative service. In emergency situations, the Counselor shall offer EAP service prior to the signing of the Statement of Understanding. In such situations, the Counselor shall attempt to have the Statement of Understanding signed as soon as possible after the crisis has subsided. Provide clinical and outreach activities including employee orientation and supervisor orientation sessions Take telephone calls directly during regular working hours. During off hours and on weekends and holidays, the on-site Counselor shall direct incoming telephone calls and requests for services to the contractor's central office. Collaborate with the COR and their designated NRC Health Center and Fitness Center staff in designing educational programs providing consultations regarding specific cases, and identifying employee wellness needs. Periodically attend employee functions to promote and encourage program utilization. Write and edit EAP/Wellness-related articles for publication in agency media. Articles shall be electronically submitted publication in agency media. The number of articles is not expected to exceed 12 per year. Present workshops on various EAP-related subjects/topics. Prior to presenting workshops, the on-site Counselor shall vet the workshop topics and receive prior written approval from the government prior to presenting the topics. Reports to: Project Manager Minimum Requirements: Must be fluent in English (read, write, speak) Have at least three (3) years of experience in assessment and counseling Be a post-graduate-level mental health professional with at least two (2) years of experience in the field of alcoholism and drug abuse (master preferred in social worker, counseling, or psychology) preferably with certification in chemical dependency Have demonstrated proficiency in assessing and counseling individuals with substance abuse problems (proficiency may be demonstrated through experience, certification, or continuing education) Possess EAP experience working in a business setting and advising supervisors, managers, and union officials in dealing with employees experiencing problems The on-site counselor shall also have knowledge and experience working with Drug-Free Workplace cases Current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor, or professional counselor). Physical Requirements: Must be able to sit for more than 8 hours per day Must be willing to work overtime if necessary Must be able to use an elevator or walk up & down stairs Must be physically fit to conduct field training exercises and demonstrate techniques Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders Must be able to read and interpret handwritten and typewritten print Must be able to communicate by voice and detect sound by ear Must be able to perform duties in an indoor office or outdoor environment Must be able to pass a criminal background investigation Must undergo urine drug testing Travel: None

Comcast COME FACE-TO-FACE WITH THE FUTURE OF AWESOME Give your sales career The power of XFINITY XFINITY's suite of products and services offer customers just about everything they need to manage their entertainment, information and even home automation and home security needs. And if you have the special qualities we're seeking tenacity, good listening skills, a tech mindset and the ability to structure and close a sale we could do great things together! We're looking for motivated, determined and highly personable individuals to be the face of XFINITY. You'll sell and promote the full range of products with focus on video, high-speed Internet and phone services. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! Comprehensive, ongoing training in all of our products and services will keep you up to speed and ready to sell anything. And your managers and sales support the team will have your back --going on ride-alongs, attending weekly team huddles and giving you the tools you need to thrive. You'll even be given an iPad to let you demo our products in real time with your customers! A high school diploma or the equivalent is required; related experience is strongly preferred. In return, we provide an exceptionally supportive team environment, a generous commission (no cap on earnings) and a strong benefits package. Your talent and tenacity will take care of the rest. If you're eager to see where the future of awesome can take you, we'd like to hear from you. Comcast is an EOE/Veterans/Disabled/LGBT employer

Comcast COME FACE-TO-FACE WITH THE FUTURE OF AWESOME Give your sales career The power of XFINITY XFINITY's suite of products and services offer customers just about everything they need to manage their entertainment, information and even home automation and home security needs. And if you have the special qualities we're seeking tenacity, good listening skills, a tech mindset and the ability to structure and close a sale we could do great things together! We're looking for motivated, determined and highly personable individuals to be the face of XFINITY. You'll sell and promote the full range of products with focus on video, high-speed Internet and phone services. Working a flexible assigned schedule, you'll use your exceptional interpersonal and consulting skills to listen closely to each customer's needs, explain our products and services in-depth; and recommend the right solutions. This could involve calling on potential new customers, upgrading an existing customer's services, and even winning back former customers you've got to be flexible and ready for anything! Comprehensive, ongoing training in all of our products and services will keep you up to speed and ready to sell anything. And your managers and sales support the team will have your back --going on ride-alongs, attending weekly team huddles and giving you the tools you need to thrive. You'll even be given an iPad to let you demo our products in real time with your customers! A high school diploma or the equivalent is required; related experience is strongly preferred. In return, we provide an exceptionally supportive team environment, a generous commission (no cap on earnings) and a strong benefits package. Your talent and tenacity will take care of the rest. If you're eager to see where the future of awesome can take you, we'd like to hear from you. Comcast is an EOE/Veterans/Disabled/LGBT employer

Budow and Noble, P.C. Location: Rockville, Maryland, , United States Posted: 2019-09-03 Position Title: Legal Assistant/Paralegal Company Name: Budow and Noble, P.C. Sector: Other Assist Partner & Associate throughout the litigation process including but not limited to: Transcribe and prepare correspondence, pleadings, subpoenas, motions & other legal documents; Production/process of pleadings (E-filing) for all Maryland and D.C. courts Maintain Attorneys' calendar including the scheduling and entering all dates from court Scheduling Orders and/or other deadlines as mandated by the courts. Coordinate information & communications among clients, physicians, insurance adjusters & expert witnesses. Organize & maintain client files including the filing of all correspondence, pleadings, and other related materials. Assist with trial preparation including document production, exhibits and organization of materials. Manage the development and organization of large document production; Obtain medical records pursuant to HIPPA guidelines; Other duties include: Transcription, Time Entry and Bill Review & Phone duties as needed. Job Requirements: Strong understanding of the litigation process including working knowledge of discovery & subpoena process as well as 2 years of experience employed at a small to mid-size firm. Transcription & typing skills (65-70 wpm). Excellent writing & verbal skills imperative. Work effectively in a deadline-oriented environment. A strong ability to prioritize workload, solve problems and follow through with assignments. Benefits Include: Health with Health Savings Account , Vision & Dental Insurance - Firm contributes $510 per month towards premiums & health savings account. Medical & Dependent Care Flexible Spending LTD & Life Insurance after 3 months with the ability to purchase additional Life Insurance. Parking or Monthly Stipend for Metro 401K - after 1 year with matching contribution Salary will commensurate with experience. Please email resume and salary requirements to info@budownoble.com

Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.

Walgreens Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Responsibilities In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Aetna Description: Develop relationships with providers that are beyond mailing providers gap in care lists and requesting they send in the medical records. Partnering with providers to evaluate their current quality of care, identify gaps in care, and opportunities for improvement, and partner to bring forth initiatives and new processes that ultimately will result in our members receiving the prevention services and the treatment services that they need in order to realize their best health. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory/contractual requirements including outreach to members who are noncompliant in the designated outreach services. Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data. 64240 Fundamental Components: Identifies potential resources and initiates collaboration with providers to improve member health outcomes and HEDIS measures. Makes outbound calls to members to provide assistance in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve member health outcomes. Identifies when to refer member to Social Worker or Case Manager. Develops and distributes educational information to members and providers in accordance with the HEDIS outreach work plan (mailings, social media, automated calls, etc.) Assists in the development and standardization of outreach documentation and manages the data flow process to complete HEDIS documentation. Documents member participation in outreach activities in accordance with abstraction and audit standards. Conducts HEDIS provider chart request calls and mailings. May develop and maintain member incentive programs to support HEDIS initiatives. Maintains incentive database to track member compliance. May identify opportunities to partner with community organizations on special events and presentations (i.e., health fairs and community events). Works with internal staff to schedule, organize, and staff these events. Records and documents all member and provider outreach activity. Performs other duties as required. Background Experience: Ability to use standard corporate software packages and corporate applications. Strong communication skills and experience speaking with medical providers. Recent and related experience working with HEDIS criteria. Ability to work independently. Experience working in call center environment. Minimum 3 years' recent and related health care marketing, outreach and/or health education experience. Bachelor's degree or equivalent experience. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, General Business - Communicating for Impact Desired Skills: General Business - Consulting for Solutions, Technology - Leveraging Technology Functional Skills: Clinical / Medical - Clinical claim review & coding, Customer Service - Customer service - Medical billing, Customer Service - Customer Service - Member Services - Traditional products Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: Yes Percent of Travel Required: 50 - 75% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Provides support for baseline provider data transactions that cannot be administered automatically through the provider database due to system limitations and/or data integrity issues. 62256 Fundamental Components: Performs baseline demographic transaction updates in provider system applications in support of claim adjudication and Provider directoryPerforms intake triage and responds to network inquiries, escalates when necessary. Provides on-going department support in research and analysis essential to resolving concerns/issues raised by providers and other internal/external customers. Sends requests to individual providers and/or delegated groups to verify information on file and follows up as needed to ensure information is received. Conducts audits of provider information and escalates issues for resolution as appropriate. Background Experience: Demonstrated PC skills, including Microsoft Office products and internet navigation skills. Strong Excel skills a plus.Previous industry experience or claims processing preferred. High School Diploma or G.E.D. Required Skills: General Business - Applying Reasoned Judgment, General Business - Turning Data into Information, Service - Handling Service Challenges Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Quest Diagnostics Rep PS III (Phleb) - Float- Rockville, Maryland - Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Patient Service roles are tremendously important - it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference. Job Summary The Patient Service Representative III - Float (PSR III - Float) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR III - Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III - Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III - Float is responsible in providing coverage at multiple locations for multiple roles. The PSR III - Float must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III - Float demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate. Must be able to step in for a PSR II and lead one or more PSR on site. Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on site and provide regular input to the group lead or supervisor. The PSR III PSR III - Float may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition, these practices require a higher level of customer facing skills including; verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR III - Float must be capable of handling multiple priorities in a high volume setting. Job Accountabilities 1. Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2. Administer oral solutions according to established training. 3. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from req or pulling order from database; managing Standing Orders. 5. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7. Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10. Assist with compilation and submission of monthly statistics and data. 11. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12. Complete training courses and keep up-to-date with the latest phlebotomy techniques. 13. Travel to Territory Manager meeting if held off-site or off normal shift. 14. Participate on special projects and teams. 15. Stay up-to-date on company communications and assist with the distribution of technical information to the work group. 16. Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP). 17. With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures. 18. Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur. 19. Assist with the preparation of schedules for the assigned work group or PSCs. 20. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur. 21. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required. 22. Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the work group in accordance with Quest Diagnostics guidelines. 23. Ensure facilities are neat, clean and in good repair, take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance. 24. Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor. 25. Provide effective onboarding services to new clients. 26. Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs. 27. Must be able to step in for a PSR II and lead one or more PSR on site. Job Requirements 1. Ability to provide quality, error free work in a fast-paced environment. 2. Ability to work independently with minimal on-site supervision. 3. Excellent phlebotomy skills to include pediatric and geriatric. 4. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 5. Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 6. Must be able to make decisions based on established procedures and exercise good judgment. 7. Must have reliable transportation, valid driver license, and clean driving record, if applicable. 8. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy locations with minimal notice. 9. Capable of handling multiple priorities in a high volume setting. 10. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business. Physical Requirements 1. Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. 2. Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. 3. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. 4. Position requires travel. 5. Extensive use of phone and PC. 6. Fine dexterity with hands/steadiness. 7. Talking. 8. Walking. 9. Balancing. 10. Bending/kneeling. 11. Pushing/pulling. 12. Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.] Required Education 1. High school diploma or equivalent. 2. Medical training: medical assistant or paramedic training preferred. 3. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience 1. Five years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. 2. Minimum 3 years in a PSC/IOP environment preferred. 3. Customer service in a retail or service environment preferred. 4. Keyboard/data entry experience.