1 jobs found in oakbrook terrace

EQ Office Operations Coordinator US-IL-Oakbrook Terrace Job ID: 2019-1723 Type: Regular Full-Time # of Openings: 1 Category: Operations EQ Office Overview Company Summary EQ Office focuses on all aspects of owning, operating and managing office communities. While other real estate owners talk about square footage and floor plans, we focus on the experience—how space feels, activates, and performs. At EQ, we partner with business leaders to find, design, and manage balanced workspaces that inspire talent. We’re proud to work hand-in-hand with organizations of all sizes (from Fortune 100 companies to emerging startups) to bring humanity back to the workplace. For more information, visit us at: www.eqoffice.com . Job Summary Responsible for the operations and maintaining the day-to-day relationships with our customers. Provides administrative support to the property team to achieve operational excellence and to maximize value. Responsibilities ESSENTIAL JOB FUNCTIONS: CUSTOMER EXPERIENCE Responsible for managing the day-to-day administrative functions of the office. Preparing and distributing correspondence through the utilization and maintenance of onsite resources. Answers and screens incoming phone calls; providing assistance when possible and routing other calls to appropriate employees. Creates and maintains various filing systems in an accurate and organized manner. Sorts, organizes and distributes all mail and deliveries. Responsible for distribution of monthly and quarterly reports. Processing and coding invoices. Orders and maintains and adequate supply of departmental office supplies. Organizes departmental lunches and meetings. Performs other duties as assigned, including ad hoc projects. CUSTOMER SERVICE/PROPERTY MANAGEMENT Respond to incoming customer work order requests. Manage status of open work order requests, proficiency in EQ’s on-line service request program. Follow-up with customers to ensure satisfaction. Report customer service related issues to the appropriate property management staff as necessary. Coordinate/prepare/distribute and respond to day-to-day customer communication. Interact with customers to foster ongoing relationships utilizing CRM tools. Direct other incoming calls to appropriate management or leasing personnel, take messages when necessary. COMPETENCIES Pro-active, self-starter with the ability to work independently in a fast-paced environment Ability to proactively solve problems as they arise Exceptional organizational, multitasking, prioritization and project management skills Adaptable and flexible Detail oriented and strong organizational practices Ability to collaborate well with internal and external customers; friendly and approachable Effective and flexible communicator, team player, reliable and high level of curiosity Professional demeanor Embraces continuous change and opportunities when presented Qualifications QUALIFICATIONS: Previous customer service experience preferred. Some college or equivalent experience preferred. Proficiency with Microsoft Suite required. EEO Statement Our company is proud to be an equal opportunity employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, familial status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com . #LI-AH1