18 jobs found in northampton

Allied Universal is seeking Professional Security Officers.   Our Security Officers allow us to contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.  QUALIFICATIONS/REQUIREMENTS: Be at least 18 years of age with high school diploma or equivalent Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Valid guard card/license, as required in the state for which you are applying.  As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Ability to handle crisis situations at the client site, calmly and efficiently Able to: Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:   www.AUS.com .   We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal is seeking Professional Security Officers.   Our Security Officers allow us to contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.  QUALIFICATIONS/REQUIREMENTS: Be at least 18 years of age with high school diploma or equivalent Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Valid guard card/license, as required in the state for which you are applying.  As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Ability to handle crisis situations at the client site, calmly and efficiently Able to: Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:   www.AUS.com .   We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal is currently seeking a Full Time Security Professionals to help oversee operations at a Hospital in North Hampton MA Friday - Tuesday evenings Paid Orientation  Employee referral program $$$ Medical, Dental, Vision and 401k  Ideal candidate should possess the following: Exceptional customer service provider Great communication skills, both written and verbal Candidate should be comfortable using both computers and tablet Allied Universal is seeking Professional Security Officers.   Our Security Officers allow us to contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.  QUALIFICATIONS/REQUIREMENTS: Be at least 18 years of age with high school diploma or equivalent Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Valid guard card/license, as required in the state for which you are applying.  As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Ability to handle crisis situations at the client site, calmly and efficiently Able to: Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:   www.AUS.com .   We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

BayMark Health Services Full-Time Regional Float Certified Medical Assistant *Sites include: Greenfield , Northampton, Hampshire HOC, Chicopee HCRC (Health Care Resource Centers) is looking for an organized and compassionate Certified Medical Assistant to greet patients, schedule appointments and collect personal information from patients. The Medical Assistant is also responsible for taking vital signs, helping practitioners with treatment and collecting lab samples. To be successful as a Medical Assistant you must have excellent interpersonal skills and attention to detail. An ideal candidate also demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. Essential Duties & Responsibilities: Schedules intake appointments, records and verifies patients' information and prepares medical records on new and returning patients Check in patients, escort patients to and from waiting room, interviews patients and measures vital signs, records information into patients' electronic charts Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes and as needed Obtains blood specimens and collects nonblood specimens such as urine sputum, for laboratory testing Prepares treatment rooms for examination of patients and disinfects treatment rooms, equipment and supplies using germicides Acts as receptionist, performs secretarial duties and prepares and maintains reports and records Triage/manage questions, phone contacts, and fax messages File lab results into appropriate binders and distribute lab results to counselors Attend weekly staff meetings and in-service trainings Other duties as assigned Qualifications: High School Diploma of GED Minimum age requirement of 18 Medical Assistant Certification is required in state of employment Phlebotomy is involved in the position and is a required skill. Possess CPR/BCLS certification Familiar with State Regulations, DEA regulations and TJC and / or CARF Accreditation Excellent written and verbal skills required; working knowledge of MS Office and patient management software Ability to establish a positive rapport with patients; demonstrate a non-judgmental and accepting attitude toward the Substance Use Disorder population. 1-2 years’ prior healthcare experience in similar field and environment Fluent in Spanish (optional) Benefits: Competitive salary Comprehensive benefits package, including medical, dental, vision and 401(K) Generous paid time off Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

BayMark Health Services Full-Time Regional Float Certified Medical Assistant *Sites include: Greenfield , Northampton, Hampshire HOC, Chicopee HCRC (Health Care Resource Centers) is looking for an organized and compassionate Certified Medical Assistant to greet patients, schedule appointments and collect personal information from patients. The Medical Assistant is also responsible for taking vital signs, helping practitioners with treatment and collecting lab samples. To be successful as a Medical Assistant you must have excellent interpersonal skills and attention to detail. An ideal candidate also demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. Essential Duties & Responsibilities: Schedules intake appointments, records and verifies patients' information and prepares medical records on new and returning patients Check in patients, escort patients to and from waiting room, interviews patients and measures vital signs, records information into patients' electronic charts Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes and as needed Obtains blood specimens and collects nonblood specimens such as urine sputum, for laboratory testing Prepares treatment rooms for examination of patients and disinfects treatment rooms, equipment and supplies using germicides Acts as receptionist, performs secretarial duties and prepares and maintains reports and records Triage/manage questions, phone contacts, and fax messages File lab results into appropriate binders and distribute lab results to counselors Attend weekly staff meetings and in-service trainings Other duties as assigned Qualifications: High School Diploma of GED Minimum age requirement of 18 Medical Assistant Certification is required in state of employment Phlebotomy is involved in the position and is a required skill. Possess CPR/BCLS certification Familiar with State Regulations, DEA regulations and TJC and / or CARF Accreditation Excellent written and verbal skills required; working knowledge of MS Office and patient management software Ability to establish a positive rapport with patients; demonstrate a non-judgmental and accepting attitude toward the Substance Use Disorder population. 1-2 years’ prior healthcare experience in similar field and environment Fluent in Spanish (optional) Benefits: Competitive salary Comprehensive benefits package, including medical, dental, vision and 401(K) Generous paid time off Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

BayMark Health Services Treatment Center Director - Hampshire County House of Corrections HCRC (Health Care Resource Center) is looking for an accountable, process oriented and efficient leader of operations for our Opiate Treatment Program located in the Hampshire County House of Corrections . A great Treatment Center Director leads a diverse team of nurses, counselors, and auxiliary staff to understand the needs of patients undergoing treatment for opioid addiction while maintaining responsibility for daily operations and performance of the clinic. Essential Duties & Responsibilities: Responsible for the operation & performance of the Opiate Treatment Program (OTP) clinic Manages OTP clinic operations to budgeted/planned results Participates in the interviewing, hiring, training of clinic staff Evaluates, manages, counsels and terminates subordinate personnel Provides direction to clinic personnel and relays corporate mandates, goals and objectives to field personnel Works closely with staff via regular supervision to ensure the completion of performance goals Communicates with and insures compliance with the various regulatory bodies (SAMHSA, DEA, CARF, JCAHO, HIPAA, etc.); manages preparation of various federal, state & local applications, filings, licensure, permits, approvals, etc. Identifies cost-saving opportunities, operational efficiencies, etc. and implements Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth & meet regulatory requirements Develops, monitors and provides reports on key performance indicators of clinic measures and reacts accordingly Works closely with OTP Medical Director, Psychiatric consultant as applicable, OTP Compliance Manager and QA/QI activities in a variety of areas including, but not limited to – compliance with federal & state rules, laws & regulations; compliance with CARF / JCAHO, performance improvement initiatives, productivity goals, quality patient care, customer service, operational enhancement, growth of patient census, contractual requirements, standardization & conformity, best practices and plans for continuous improvement Becomes familiar with OTP federal & state laws, regulations, etc. and the application of such Becomes familiar with CARF/JCAHO standards and the application of such Responsible for maintenance & updating of policy & procedure manual and clinic operations manuals and procedures Serves as a clinic resource and provides or arranges for clinic training as requested/necessary Maintains patient, employee and company confidentiality Development Responsibilities: Participates in community relations, education and development activities to drive and maintain census Identifies and implements tactical steps to increase and retain census Works with clinic team to insure operations are prepared to handle increased census Participates in political activities to keep company connected within appropriate circles such as local government board meetings, MTP advisory board meetings, city/county administrator meetings, ADAA meetings, etc. Leads effort to identify, hire & train personnel with cultural diversity to meet the future clinic needs based on patient demographics – identifies cultural community leaders and networks Participation in the overall Company Performance Improvement Process Familiar with standards required by Board of Health, OSHA, etc. and the application of such Assists as requested with marketing programs & literature development Other duties as assigned Qualifications: Multiple years of experience as an administrator of a clinical program Bachelor's degree (in business administration or related) from an accredited college or university Understanding of clinic operations, with significant amount of time working in the field of substance abuse Understanding of HIPAA, Federal, State & CARF standards & regulations Demonstrated organizational and leadership skills with the ability to supervise and manage personnel Strategic thinker to be able to recommend alternative solutions, execute and monitor Self-starter, able to work autonomously and generate ideas and benefits for the Company Customer service focused, eager and energetic Excellent interpersonal and communication skills Benefits: Competitive salary Comprehensive benefits package, including medical, dental, vision and 401(K) Generous paid time off Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Center) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Center) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

BayMark Health Services Nurse Supervisor - RN - Hampshire County House of Corrections HCRC (Health Care Resource Center) is looking for an effective Nurse Leader that has a distinct set of personal qualities: integrity, empathy, dedication to excellence, and an ability to handle stress for our Opiate Treatment Program located in the Hampshire County House of Corrections . The Nurse Supervisor works in partnership with the nurse staff, Program/Medical Director, to ensure the delivery of adequate and qualitative level of nursing coverage for all program and dispensing and medical operations. Essential Duties & Responsibilities: Ensure that Physician’s medication orders are enacted meeting time expectations, includes delivery to outside facilities Responsible for Medical Services to be in compliance with Federal and state regulations Supervises nursing staff including providing recommendations as to hiring, firing, evaluation, discipline Supervises environment of care of the facility, including nurses in the assessment of clients for treatment needs and implementation of clinical intervention Schedule / Participate in Treatment Teams, Panel Review, Department Head and General Staff meetings Nursing team management - time clock edits as necessary, develop and manage schedules, conduct performance improvement activities, and prepare monthly reports Review and Resolve client clinical complaints; supervise / intervene in crisis situations Performs miscellaneous job-related duties as assigned Qualifications: Licensed with state as RN with 3-5 years’ experience Leadership ability, especially in case of medical emergencies Prior experience in substance abuse, mental health treatment, or addiction medicine preferred Accuracy of record keeping with understanding of HIPAA, Federal, State & CARF standards & regulations Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Fundamental knowledge of professional nursing principles, techniques, basic addiction medicine science, and of community health and welfare resources Ability to carry out written and oral instructions; to exercise judgment in the application of nursing care; to accept and use supervision; to work cooperatively with people; to maintain an objective attitude; to exercise tact and initiative; to stimulate patients and families to constructive actions; to grasp and apply the basic principles of administration and operation of a health program and to communicate effectively. Computer proficiency with EMR, Microsoft Suite. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

BayMark Health Services Patient Care Monitor – (Part-Time) HCRC (Health Care Resource Centers) is looking for a respectful, alert and vigilant Patient Care Monitor to maintain overall safety and order of the clinic facility. The patient care monitor may also provide backup coverage to receptionist. Essential Duties & Responsibilities: Assisting in conflict resolution when necessary. Ensure that each patient entering the building has an I.D. Creates orderly waiting line; have patients stand in single file while they are waiting to receive medication. Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person). Eliminate loitering, congregating in the parking lot and premises Report critical incidents that occur in parking lot or on premises. Contact local authorities and cooperate with authorities in an emergency situation, as needed. Respond to calls for assistance in preventing interference or disruption of operations (maintains order and control). Reports and documents incidents whenever trouble or problems occur to the Operations Director and/or Clinic Director. Maintains a safe and secure environment throughout the building, protecting the property from damage and destruction Performs security check of facility at regular intervals throughout the day. Attends staff meetings, in-service training as directed by supervisor. Maintain professional attire at all times, including name badge and paraphernalia that identifies you as a Security Guard. Be friendly, courteous and helpful to all disciplines, reception, clinical and medical. Provide receptionist coverage as needed Perform other related duties as determined by supervisor. Qualifications: Minimum age requirement of 21. High school diploma or equivalent with at least 1 years’ prior experience in an office/clinic setting. Effective written and verbal communication skills required, bilingual (Spanish/English) preferred. Able to establish a positive rapport with patients and must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person. Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

BayMark Health Services Nursing Supervisor - HCRC – Westfield & Northampton - RN HCRC (Health Care Resource Center) is looking for an effective Nurse Leader that has a distinct set of personal qualities: integrity, empathy, dedication to excellence, and an ability to handle stress. The Nurse Supervisor works in partnership with the nurse staff, Program/Medical Director, to ensure the delivery of adequate and qualitative level of nursing coverage for all program and dispensing and medical operations. Essential Duties & Responsibilities: Ensure that Physician’s medication orders are enacted meeting time expectations, includes delivery to outside facilities Responsible for Medical Services to be in compliance with Federal and state regulations Supervises nursing staff including providing recommendations as to hiring, firing, evaluation, discipline Supervises environment of care of the facility, including nurses in the assessment of clients for treatment needs and implementation of clinical intervention Schedule / Participate in Treatment Teams, Panel Review, Department Head and General Staff meetings Nursing team management - time clock edits as necessary, develop and manage schedules, conduct performance improvement activities, and prepare monthly reports Review and Resolve client clinical complaints; supervise / intervene in crisis situations Performs miscellaneous job-related duties as assigned Qualifications: Licensed with state as RN with 3-5 years’ experience Leadership ability, especially in case of medical emergencies Prior experience in substance abuse, mental health treatment, or addiction medicine preferred Accuracy of record keeping with understanding of HIPAA, Federal, State & CARF standards & regulations Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Fundamental knowledge of professional nursing principles, techniques, basic addiction medicine science, and of community health and welfare resources Ability to carry out written and oral instructions; to exercise judgment in the application of nursing care; to accept and use supervision; to work cooperatively with people; to maintain an objective attitude; to exercise tact and initiative; to stimulate patients and families to constructive actions; to grasp and apply the basic principles of administration and operation of a health program and to communicate effectively. Computer proficiency with EMR, Microsoft Suite. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

BayMark Health Services Compassionate Substance Abuse Counseling Supervisor Needed! Hampshire County House of Corrections is dedicated to providing individualized treatment integrating pharmacotherapy, clinical counseling, recovery support and medical services. Hampshire County House of Corrections , addiction treatment programs deliver medically-supervised services for adults in a variety of modalities and settings. As the largest specialty organization addressing the opioid crisis, we have unlimited opportunities for those looking to make a difference . At Hampshire County House of Corrections , we believe in delivering a higher level of care to our patients, not just talking about it. We are committed to treating our patients and each other with dignity and respect in a culture that fosters excellence in all that we do. Title: FT Substance Abuse Counseling Supervisor Location: Hampshire County House of Corrections Primary Job Function: Substance abuse counselor will be in charge with assisting patients through medically assisting programs and offering techniques for handling opioid addiction. Counselor conducts group sessions and individual sessions to assist with crisis management and coping strategies. Additionally, counselor will evaluate patients’ progress during counselling sessions. Substance abuse counselors may also need to collaborate with doctors, nurses and therapists for patients’ counselling sessions and treatment for best overall outcome. Essential Job Functions: Direct and supervise all intake operations Review intake assessments for quality Provide direct supervision to clinicians as well as assist in the ongoing supervision of staff through meetings, in-service training’s, guest speakers and reviewing literature Direct pre-admission decisions, case reviews and counseling meetings to ensure services are provided in accordance with policies, procedures and regulatory requirements Assist in implementation of Quality Improvement Program, initiatives and goals Provide guidance concerning day to day delivery of program elements to ensure smooth operation Manage the day to day patient needs issues that may arise Hearing Officer reviewing termination appeals Mediate clinician/patient conflicts Other related duties as determined by supervisor Qualifications | Education | Certifications: Masters Degree in Behavioral Science required; LICSW or LMHC required; MSW preferred. Licensed Required - LADC1, LICSW, LMHC with a minimum of 1 year supervisory experience in related field. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off and paid holidays Excellent growth and development opportunities through our counselor career path Rewarding opportunity with the ability to impact individuals’ life What to expect from us: Hampshire County House of Corrections a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. Hampshire County House of Corrections is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

CVS Health Job Description Summary: Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As Pharmacy Manager, you have one of the most significant roles in our company - delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharmacy. This includes: * Patient Safety * Pharmacy Professional Practice * Regulatory Requirements * Quality Assurance * Customer Service * Personnel Management * Inventory Management * Financial Profitability * Loss Prevention * Workflow Management A key component of the Pharmacy Manager role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will: * Lead with Heart - display empathy and compassion for your patients, customers, caregivers and colleagues on your team * Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps * Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy * Successfully implement those solutions by leading your team to achieve specified goals * Adapt to change and adjust plans to thrive in a dynamic community healthcare setting * Seek new ways to grow, collaborate with others and deliver better outcomes * Align others around purpose to gain support and commitment * Facilitate a 'team' culture that promotes caring, energy, enthusiasm and pride * Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors *The above represents a summary of the functions of a Pharmacy Manager. Additional functions and physical requirements are available on the full job description. Required Qualifications Minimum Required Qualifications: * Active Pharmacy License in the state in which you are employed * Not on the DEA Excluded Parties List * Immunization Certification through an accredited organization (i.e. APhA)* * Listed on the pharmacy state license as the 'pharmacist in charge' * Submission of required information/documents to your state PMP administrator to register for PMP access (in states with active PMP for pharmacist use). Preferred Qualifications . Education Bachelor of Science in Pharmacy or Pharm. D. degree Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.

CVS Health Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Function: 1. Management • Work effectively with store management and store crews • Supervise the store's crew through assigning, directing and following up of all activities • Effectively communicate information both to and from store management and crews 2. Customer Service • Assist customers with their questions, problems and complaints • Promote CVS customer service culture. (Greet, offer help, and thank) • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers • Maintain customer/patient confidentiality Required Qualifications • Deductive reasoning ability, analytical skills and computer skills. • Advanced communication skills • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Walgreens Responsibilities In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Walgreens Responsibilities Job Objectives Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience. Job Responsibilities/Tasks Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal. Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager. Operations Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload. Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties. Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present. Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit. Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions. Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services. Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor. Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities. Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks). People & Performance Management Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development. Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision. Training & Personal Development Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance. Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company. Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach. Communications Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Walgreens Responsibilities Job Objectives Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Models and delivers a distinctive and delightful customer experience. Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist. Job Responsibilities/Tasks Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with customers. Operations Learn from store and pharmacy team members, field leadership, team members and customers/patients Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions. Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management). Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Complete special assignments and other tasks as assigned. Training & Personal Development Complete required training Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

CVS Health Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentiality Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

CVS Health Job Description The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions: 1. Management * Work effectively with store management and store crews * Supervise the store's crew through assigning, directing and following up of all activities * Effectively communicate information both to and from store management and crews 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture. (Greet, offer help, and thank) * Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers * Maintain customer/patient confidentiality Required Qualifications Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. Preferred Qualifications Experience in retail Education High school diploma or equivalent required Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.