Oct 16, 2019
CVS Health Job Description The Reasonable Accommodation Partner is responsible for engaging in the interactive process with colleagues, applicants and leaders when a colleague or applicant requests a workplace accommodation to perform the essential functions or to enjoy the benefits and privileges of employment due to a disability, pregnancy/pregnancy related condition, or sincerely held religious belief. The Reasonable Accommodation Partner recommends solutions to support requests for accommodations. The Reasonable Accommodation Partner tracks and follows all assigned cases to closure. Duties and Responsibilities: - Engages in the interactive process with colleagues and applicants in their requests for accommodations - Interviews, collects, and analyzes information and documentation around requests for accommodations - Acts as a liaison between operational leadership, colleagues, and any third parties in the resolution of employees' reasonable accommodation requests - Documents all actions and interactions within the interactive process via the internal Case Management system - Determines trends and makes recommendations to the business on proactive/innovative approaches to accommodations within business units or locations to better assist the business - Guides and influences leaders on effective RA management, interactive dialogue, and implementation of accommodations - Must have creative approach to accommodations to best assist the colleague and the operational leaders, identifying reasonable alternatives or innovative options to allow the colleague to perform the essential functions or enjoy the benefits and privileges of employment. - Reviews complex documentation for sufficient and complete information - Monitors, adheres to, and provides HR related guidance regarding relevant federal and state employment regulations, company policies and procedures - Acts as a subject matter expert and resource to operational supervisors, colleagues, labor relations, or physicians regarding accommodation/work restriction issues and processes. Provides advice & counsel as appropriate and acts as a liaison between all parties when necessary. - Maintains regular contact with colleagues, operational leaders, and other key stakeholders regarding progress and status of accommodations; assists in the resolution of any challenges related to the accommodation - Works closely with other members of the team and others in teams within the overarching Advice & Counsel department - Engages with appropriate business leaders, HRBP leaders, internal employment counsel, and/or other COEs to gain specific best practice advice to addresss broad scope concerns, policy revisions, and/or cross-market/division/region/business issues etc - Other Duties as assigned Required Qualifications - 1+ years of experience in employee relations and/or human resources assisting employees/applicants with accommodation requests, familiarity with FMLA, knowledge of statues, regulations and guidance issued by the EEOC pertaining to ADA accommodations . Preferred Qualifications - PHR/SPHR Preferred - Must have Strong phone communication skills and take inbound calls from requestors, internal partners, as well as business leaders - Critical thinking and Ability to multitask using simultaneous system platforms - Strong problem solver, ability to create and provide meaningful solutions applying good judgment and influence as needed; understanding that Accommodations exist often time in "gray" areas. - Ability to evaluate and assess accommodation requests, requirements, and business needs. - Ability to negotiate and influence others, including all levels of leadership across any business unit. - Ability to work in a fast paced environment while maintaining a sense of urgency, timeliness and accuracy. - Maintain daily SLA for case management and calls - Ability to handle sometimes difficult callers in a professional manner. - Self-motivated and able to work independently, with minimal supervision while supporting a team environment. - Adhere to a high degree of confidentiality. - Excellent communication skills, written and verbal. - Must have strong computer skills with preferred prior use of case management software, - Must be able to utilize Outlook and Microsoft Suite products. Education - Bachelor's Degree required Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or email@example.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Professional Diversity Network Lincoln, RI, USA Full-Time