31 jobs found in high point

Aetna Description: This is an in-office position in the High Point, NC office. The hours are 9am-5:30 pm with one day a week working 11:30am-8pm and 1 day per week working 12:30pm-9pm, with occasional Saturday shifts. The Wellness/Health Coach utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members in decisions related to achieving and maintaining optimal health status. 65241 Fundamental Components: Assessment of Members: - Through the use of clinical tools and information/data review, uses knowledge and experience of lifestyle risk behaviors to conduct comprehensive evaluation of member's health status and lifestyle risks - Utilizes assessment techniques to determine member's level of health literacy, technology capabilities/access, and readiness to change Enhancement of Medical Appropriateness and Quality of Care: - By assimilating health assessment data analysis, establishes a plan of care based on member's health status/risks, education, and support needs - Partners with members to identify opportunities for integration into available internal/external programs - Using holistic approach consults with supervisors or others to overcome barriers with assisting members in meeting goals and objectives - Identifies and escalates quality of care issues through established channels - Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health -Utilizing interviewing and active listening skills, provides coaching, information and support to empower the member to make ongoing independent healthy lifestyle choices. - Interprets and utilizes clinical guidelines/criteria to positively impact members health -Provides up-to-date healthcare information to help facilitate the member's understanding of his/her health status -Helps member actively and knowledgably participate with their provider in healthcare decision-making Monitoring, Evaluation and Documentation of Care: -Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals -Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines Background Experience: 3+ years of coaching experience required Coaching experience required Health Coach Certification preferred Master's degree preferred.Bachelor's Degree in health related field (e.g., Health ed, Wellness, Health Promotion) required Demonstrated ability to communicate, problem solve, and work effectively with people, use good judgment in challenging situations Excellent computer skills including MS Office applications such as Excel, Word and Outlook.Ability to work with a multidisciplinary team preferred Experience in facilitating patient/client positive behavioral change preferred Experience in wellness related areas such as weight management, tobacco cessation, stress management, nutrition, physical activity or health lifestyle behavior change preferred Background in motivational interviewing, active listening skills, Transtheoretical Model, mindfulness based and other evidence-based coaching techniques preferred. Additional Job Information: Candidate is expected to be strong independent worker and a good communicator who will be capable of working collaboratively. In this position the candidate will provide education to members on a variety of lifestyle conditions - tobacco cessation, stress, weight management, pre diabetes, etc. This is a typical office working environment. Computer skills, screens verbal and written communication skills are a must. Required Skills: General Business - Communicating for Impact Functional Skills: Products-Medical - Active Lifestyle Coaching Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Education: Learning - Certified Health Education Specialist (CHES) Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: This role is office based in either High Point, NC or New Albany, OH. After successful training, the role has the potential to be 3 days work at home, and 2 days office based. Responsible for the review and evaluation of clinical information and documentation. Reviews documentation and interprets data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider issues. Independently coordinates the clinical resolution with internal/external clinician support as required. Requires an RN with unrestricted active license. 65112 Fundamental Components: -Reviews documentation and evaluates potential quality of care issues based on clinical policies and benefit determinations. -Considers all documented system information as well as any additional records/data presented to develop a determination or recommendation. -Data gathering requires navigation through multiple system applications. -Staff may be required to contact the providers of record, vendors, or internal Aetna departments to obtain additional information. -Evaluates documentation/information to determine compliance with clinical policy, regulatory and accreditation guidelines. -Accurately applies review requirements to assure case is reviewed by a practitioner with clinical expertise for the issue at hand. -Commands a comprehensive knowledge of complex delegation arrangements, contracts (member and provider), clinical criteria, benefit plan structure, regulatory requirements, company policy and other processes which are required to support the review of the clinical documentation/information. -Pro-actively and consistently applies the regulatory and accreditation standards to assure that activities are reviewed and processed within guidelines. -Condenses complex information into a clear and precise clinical picture while working independently. -Reports audit or clinical findings to appropriate staff or others in order to ensure appropriate outcome and/or follow-up for improvement as indicated. Background Experience: -RN with current unrestricted state licensure required -3+ years of clinical experience required -Managed Care experience preferred -Prior quality experience is preferred Additional Job Information: Typical office working environment with productivity and quality expectationsWork requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentPosition requires proficiency with computer skills which includes navigating multiple systems and keyboardingEffective communication skills, both verbal and written. Required Skills: General Business - Communicating for Impact, General Business - Maximizing Work Practices, Leadership - Engaging and Developing People Functional Skills: Clinical / Medical - Concurrent review / discharge planning, Clinical / Medical - Disease management, Clinical / Medical - Quality management, Learning - Administration, support & reporting Technology Experience: Aetna Application - Aetna Total clinical View, Desktop Tool - Microsoft PowerPoint, Desktop Tool - TE Microsoft Excel Education: Nursing - Registered Nurse (RN) Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Allied Universal is seeking Professional Security Officers.   Our Security Officers allow us to contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.  Full TIme Security Officer Friday-Sunday 11pm-7am & Monday/Tuesday 3pm-11pm QUALIFICATIONS/REQUIREMENTS: Be at least 18 years of age with high school diploma or equivalent Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Valid guard card/license, as required in the state for which you are applying.  As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Ability to handle crisis situations at the client site, calmly and efficiently Able to: Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:   www.AUS.com .   We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Aetna Description: This role is office based in High Point, NC. Hours are Monday-Friday 8am-4:30pm with evening shift rotation until 8pm approximately once per week. The Clinical Services Advocate is part of a dedicated team of clinical and service professionals empowered to take care of all aspects of a members health. Clinical Services Advocates are responsible for providing personalized, end to end member support including coordination of health care services, decision support, benefits support, complex case management and chronic condition management. Clinical Service Advocates serve as a single point of contact to help the provider, member and family maximize benefits and easily navigate the health care system. The Clinical Advocate provides the member and provider community with a powerful and proactive experience through high touch, personalized communications designed to help the member achieve their health ambition in collaboration with the provider 65189 Fundamental Components: -Through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans. -Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. -Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality. -Reviews prior claims to address potential impact on current case management and eligibility. -Assessments include the member's level of work capacity and related restrictions/limitations. -Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality. -Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management. -Utilizes case management processes in compliance with regulatory and company policies and procedures. -Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation. Background Experience: -RN with current, unrestricted licensure in state in which work is being done required -Willingness to obtain RN licensure in other states as needed required -3+ years of clinical experience is required -Experience in case management, precertification, and/or discharge planning preferred Additional Job Information: Typical office working environment with productivity and quality expectationsWork requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentPosition requires proficiency with computer skills which includes navigating multiple systems and keyboardingEffective communication skills, both verbal and written. Required Skills: Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Understanding Clinical Impacts Desired Skills: Benefits Management - Maximizing Healthcare Quality, Benefits Management - Promoting Health Information Technology, Benefits Management - Supporting Medical Practice Functional Skills: Clinical / Medical - Direct patient care (hospital, private practice), Nursing - Case Management, Nursing - Discharge Planning Technology Experience: Aetna Application - Aetna Strategic Desktop Reporting, Aetna Application - Aetna Total clinical View, Desktop Tool - Microsoft Outlook Education: Nursing - Registered Nurse Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Allied Universal is seeking Professional Security Officers.   Our Security Officers allow us to contribute to our company’s core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.  Weekend Security Officer Overnight Sat. / Sun 6p to 6a QUALIFICATIONS/REQUIREMENTS: Be at least 18 years of age with high school diploma or equivalent Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Valid guard card/license, as required in the state for which you are applying.  As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Ability to handle crisis situations at the client site, calmly and efficiently Able to: Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:   www.AUS.com .   We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability  Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.   *CB-MA

Aetna Description: Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services. Telephonic Position. 64773 Fundamental Components: Responsible for initial review and triage of Care Team tasks. Identifies principle reason for admission, facility, and member product to correctly apply intervention assessment tools. Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. Monitors non-targeted cases for entry of appropriate discharge date and disposition.Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff. Identifies triggers for referral into Aetna's Lifestyle conditioning coaching program Mixed Services, and other Specialty Programs. Utilizes eTUMS and other Aetna systems to build, research and enter member information, as needed. Support the Development and Implementation of Care Plans. Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services. Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g.,health care providers, and health care team members respectively). Performs non-medical research pertinent to the establishment, maintenance and closure of open cases. Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with PM Policies and Regulatory Standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. May assist in the research and resolution of claims payment issues. Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. Background Experience: 2-4 years experience as a medical assistant, office assistant. High School Diploma or G.E.D. Additional Job Information: Care Management Associates with an interest in Aetna's Lifestyle and Condition Coaching Program -You'll play an essential role in assisting the nurses/coaches in the development of effective and efficient care coordination and self care for our members The Care Management Associates will be responsible for making outreach calls to members who are eligible for our programs Manage inbound call activity Initial review of tasks and other administrative type activities that support the unit The ideal candidate should have strong customer service skills Effective communication, telephonic and organizational skills Candidates will need effective time management, ability to manage multiple priorities Strong teamwork skills Must possess strong computer and keyboarding skills 2-4 years' experience in telephonic customer service preferred ADDITIONAL JOB INFORMATION: required to work flexible hours required. Business hours 8:00am-11:00pm EST Work hours 8:00am-4:30pm ET 3 -4 day shifts,1- 2 evening shifts ( with rotating Fridays). Required Skills: Benefits Management - Interacting with Medical Professionals, Service - Demonstrating Service Discipline, Service - Working Across Boundaries Desired Skills: Service - Handling Service Challenges, Technology - Leveraging Technology Functional Skills: Customer Service - Call center monitoring & analysis - Inbound calls - call center location, Customer Service - Customer Service - Outbound calls - survey administration Technology Experience: Desktop Tool - Microsoft Outlook Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers. 64847 Fundamental Components: Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answers questions, monitor calls and give ongoing feedback.Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards.Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.Remove barriers to job performance and ensures regulatory compliance.Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together.Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions.Proactively analyzes constituent data, identifies trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. Clearly identifies what must be accomplished for successful completion of business objectives.Effectively applies and enforces Aetna HR polices and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. (*) Background Experience: Experience with claim/call center environment.2 years leading claim/customer service team. Associate's degree or equivalent work experience. Additional Job Information: Solid written and oral communication skills. Strong project management skills (financial, analytical, planning and implementation). Solid leadership skills including staff development. Outstanding customer service skills are required. Prioritizes tasks effectively. Well organized. Negotiation skills. Technical skills. Problem solving skills. Required Skills: General Business - Communicating for Impact, General Business - Consulting for Solutions, General Business - Turning Data into Information, Leadership - Collaborating for Results, Leadership - Creating Accountability, Service - Handling Service Challenges, Service - Working Across Boundaries Desired Skills: General Business - Ensuring Project Discipline, General Business - Maximizing Work Practices, Leadership - Driving Change, Service - Creating a Differentiated Service Experience Functional Skills: Communication - Management: < 25 employees, Customer Service - Call center monitoring & analysis - Inbound calls - call center location, General Management - Process & quality improvement Technology Experience: Aetna Application - Aetna Total clinical View, Call Management - CMS, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, EDI - EDI Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

This position develops and maintains a high performance warehouse team which contributes and works effectively with the division and/or market management team. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. Essential Activities: Maintains overall responsibility for the warehouse location. Hires, develops, trains, and engages a professional team of associates. Trains associates on a variety of position-related processes, procedures, and tasks. Partners with regional leadership on implementing and maintaining warehouse support in sales plans. Oversees fleet, inventory, quality and material handling for the facility. Develops reporting on key performance goals including cost tracking. Requirements: Bachelor's degree required 7+ years' experience in warehouse environment 3+ years' of leadership experience required Ability to influence and communicate vision to team of associates Ability to engage team to create a quality focused and safe work environment Ability to travel up to 10% Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more.    

Aetna Description: Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services. 65095 Fundamental Components: Responsible for initial review and triage of Care Team tasks. Identifies principle reason for admission, facility, and member product to correctly apply intervention assessment tools. Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. Monitors non-targeted cases for entry of appropriate discharge date and disposition.Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff. Identifies triggers for referral into Aetna's Case Management, Disease Management, Mixed Services, and other Specialty Programs.Utilizes eTUMS and other Aetna systems to build, research and enter member information, as needed. Support the Development and Implementation of Care Plans. Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services. Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g.,health care providers, and health care team members respectively). Performs non-medical research pertinent to the establishment, maintenance and closure of open cases. Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with PM Policies and Regulatory Standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. May assist in the research and resolution of claims payment issues. Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. Background Experience: 2-4 years experience as a medical assistant, office assistant. High School Diploma or G.E.D. Additional Job Information: Effective communication, telephonic and organization skills.Familiarity with basic medical terminology and concepts used in care management.Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants. Required Skills: Benefits Management - Interacting with Medical Professionals, Service - Demonstrating Service Discipline, Service - Working Across Boundaries Desired Skills: Service - Handling Service Challenges, Technology - Leveraging Technology Functional Skills: Customer Service - Call center monitoring & analysis - Inbound calls - call center location, Customer Service - Customer Service - Outbound calls - survey administration Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - TE Microsoft Excel Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services. Promotes/supports quality effectiveness of Healthcare Services. Telephonic Position. 63330 Fundamental Components: Responsible for initial review and triage of Care Team tasks. Identifies principle reason for admission, facility, and member product to correctly apply intervention assessment tools. Screens patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinate the required services in accordance with the benefit plan. Monitors non-targeted cases for entry of appropriate discharge date and disposition.Identifies and refers outlier cases (e.g., Length of Stay) to clinical staff. Identifies triggers for referral into Aetna's Lifestyle conditioning coaching program Mixed Services, and other Specialty Programs. Utilizes eTUMS and other Aetna systems to build, research and enter member information, as needed. Support the Development and Implementation of Care Plans. Coordinates and arranges for health care service delivery under the direction of nurse or medical director in the most appropriate setting at the most appropriate expense by identifying opportunities for the patient to utilize participating providers and services. Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g.,health care providers, and health care team members respectively). Performs non-medical research pertinent to the establishment, maintenance and closure of open cases. Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with PM Policies and Regulatory Standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. May assist in the research and resolution of claims payment issues. Supports the administration of the hospital care, case management and quality management processes in compliance with various laws and regulations, URAQ and/or NCQA standards, Case Management Society of America (CMSA) standards where applicable, while adhering to company policy and procedures. Background Experience: 2-4 years experience as a medical assistant, office assistant. High School Diploma or G.E.D. Additional Job Information: Care Management Associates with an interest in Aetna's Lifestyle and Condition Coaching Program -You'll play an essential role in assisting the nurses/coaches in the development of effective and efficient care coordination and self care for our members The Care Management Associates will be responsible for making outreach calls to members who are eligible for our programs Manage inbound call activity Initial review of tasks and other administrative type activities that support the unit The ideal candidate should have strong customer service skills Effective communication, telephonic and organizational skills Candidates will need effective time management, ability to manage multiple priorities Strong teamwork skills Must possess strong computer and keyboarding skills 2-4 years' experience in telephonic customer service preferred ADDITIONAL JOB INFORMATION: required to work flexible hours required. Business hours 8:00am-11:00pm EST Work hours 8:00am-4:30pm ET 3 -4 day shifts,1- 2 evening shifts ( with rotating Fridays). Required Skills: Benefits Management - Interacting with Medical Professionals, Service - Demonstrating Service Discipline, Service - Working Across Boundaries Desired Skills: Service - Handling Service Challenges, Technology - Leveraging Technology Functional Skills: Customer Service - Call center monitoring & analysis - Inbound calls - call center location, Customer Service - Customer Service - Outbound calls - survey administration Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - TE Microsoft Excel Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Walgreens Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. Responsibilities Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. Assist with ensuring the Outdate program is followed with team members. Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Assist at Pharmacy out window as requested. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.

Walgreens Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Responsibilities In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

The District Manager is a key leadership position that drives long term strategy through leading and developing a team of highly engaged leaders to meet profit and sales goals. The District Manager will report to the Regional Vice President and will oversee all field sales and operational activity within their established district. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. ESSENTIAL ACTIVITIES: Develops and communicates the overall vision of the market including short and long range sales and operations plans to grow market share and increase brand awareness to ensure Safelite® is well engrained in the market Monitors monthly performance against sales and operations plans and makes appropriate adjustments to ensure the plans are met Keeps current on what the competition is doing and makes appropriate recommendations (pricing, services, product offerings) to ensure we are in line with or ahead of the competition Ensures the market leadership team completes the annual Talent Review Process for their direct reports ensuring the market team is made up of top performing associates and ensuring non performing associates are appropriately managed Assists in the formulation of pricing policies to ensure profitability of market operations Works with field sales to identify and develop new business relationships REQUIREMENTS: Bachelor's degree in business administration or a related field, or comparable years of experience 6-10 years of management level experience in an operations and sales environment Ability to lead, coach and achieve results through others Knowledge of sales, marketing, and operations techniques/expertise Valid driver's license required Ability to travel up to 50% Auto aftermarket experience helpful, not required Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more.

Walgreens Responsibilities Job Objectives Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards. Job Responsibilities/Tasks Customer Experience Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options. Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships. Engages with omni-channel solutions to enhance customer engagement/experience. Locates products in other stores or online if unavailable in the store. Operations Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. Implements company asset protection procedures to identify and minimize profit loss. Processes sales for customers and/or employee purchases on cash register. Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. Has working knowledge of store systems and store equipment. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments as assigned. Training & Personal Development Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. Maintains knowledge of competition, new product/brand launches, and overall industry trends. Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. Attends training and completes e-learning modules requested by Manager or assigned by Corporate. Maintains professional appearance and image in compliance with company guidelines at all times. Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants. Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Walgreens Overview As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, Customer Service Associate are also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. It's a great introduction to the Walgreens organization, with opportunities to excel in this position for years to come or explore a variety of opportunities. Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.

Walgreens Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Responsibilities In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers. Operations Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

This position manages retail store operations, assigned associates, cash management, inventory control, loss prevention, safety, and store appearance. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. Essential Activities: Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner Ensures check-in/check-out procedures are met and technicians do call-aheads Maintains all aspects of inventory Implements/enforces company policies/procedures in absence of the Store Manager Motivates and directs activities of associates, ensuring the highest possible productivity and world class customer service Manages work order assignments and routing of mobile jobs Ensures key associates are appropriately cross-trained in day-to-day operations Trains Technicians, Mobile Pro's, and Repair Medics on installation techniques and procedures, as well as the Glass Technology System Monitors productivity to ensure time and quality standards are met Ensures compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies Ensures all work orders are properly accounted for and converted to invoices Ensures the shop and equipment is maintained and clean Trains associates on proper vehicle and equipment maintenance and required record keeping Provides world class customer service by respond quickly to client complaints/warranty issues Invoices work orders, enter parts into the system, and orders supplies Processes casualty losses/repair damages Requirements: High school diploma or equivalent required; bachelor's degree in related field preferred. Three to five years directly related experience, with at least one year in a supervisory position preferred. Knowledge of installation and repair techniques, auto glass industry, and retail sales practices and procedures Knowledge of basic human resource management practices, basic management practices and processes, inventory practices and procedures, dispatching practices, applicable state and federal laws and regulations, and Safelite Group policies and procedures. Ability to carry out responsibilities while upholding Safelite Group values and ethics, make effective decisions and judgments, foster a cooperative work environment, and work independently demonstrating initiative Ability to coordinate multiple activities and tasks, develop and maintain effective and professional working relationships, analyze situations and determine appropriate responses and solutions, and apply management principles Ability to perform manual labor, such as lifting and moving glass, maintain confidentiality, maintain accurate and complete records, train others on processes and procedures, and operate a personal computer and job related software Ability to deal effectively with others, identify problems, and recommend and implement viable solutions. Skill in verbal and written communications, training and development, and effective listening Skill in operating general office equipment, planning scheduling and organizing work, and performing basic mathematical calculations Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs. Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more.

Aetna Description: This is an in-office position open to candidates in the High Point, NC office or the Hartford, CT office. The hours are as follows: M-F, 3 days a week 9am-5:30 pm ET and 2 days a week 12:30-9 pm ET. The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members' decisions related to life style changes to achieve and maintain optimal health status. Requires an RN with unrestricted active license. -Responsible for managing patients in a telephonic educational disease management program. 64142 Fundamental Components: Screens members to identify needed medical services, modifiable risk factors and educational needs and identifies or refers cases for other services. -Intervenes to positively effect healthcare outcomes. -Conducts individualized holistic clinical assessments of members care needs and develops a personalized disease-specific action plan. -Promotes communication, both internally and externally, to enhance effectiveness of medical management services (member, family and health care team members respectively). -Reinforces appropriate self-care teaching and monitoring, provides up-to-date health care information to help facilitate the members' understanding of his/her health conditions. -Helps member actively and knowledgeably participate with their provider in their own health care decision-making. -Evaluates the members progress in meeting established goals and revises the care plan accordingly. -Ensures accurate and complete documentation of required information to meet risk management, regulatory and accreditation requirements. Background Experience: 3+ years of clinical experience required Must be a RN with current unrestricted state licensure required. Previous coaching experience preferred Managed Care experience preferred. Additional Job Information: Registered Nurse with 5 years of clinical experience -Disease Management, Case Management or Managed Care experience preferred -Excellent verbal and written communication skills required to provide patient education -Proficiency in use of computer applications and typing skills (>35 wpm) highly recommended -A commitment to Excellence and Accountability -Integrity -Ability to be flexible and adapt to changing processes and schedule requirements -Ability to work with multiple screens is desired - This is a call center environment, majority of time is spent speaking telephonically with members. -Bilingual in Spanish a plus, not required -Willingness for flexible hours desired. -Work hours after orientation will be from 9:00-5:30 EST 3 days/wk. and 12:30 pm to 9:00 pm EST 2 days/wk. There will be a Friday evening rotation. This is a Monday through Friday schedule; no weekends. Required Skills: Benefits Management - Maximizing Healthcare Quality, Benefits Management - Understanding Clinical Impacts, Leadership - Driving Change Desired Skills: General Business - Turning Data into Information, Leadership - Collaborating for Results Functional Skills: Nursing - Disease management, Nursing - Medical-Surgical Care Technology Experience: Computer Operation - System and Console Operations, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word Education: Nursing - Registered Nurse Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Aetna Description: Are you tired of bedside nursing? Are you looking to get away from 12-hour hospital shifts while continuing to utilize your RN expertise to impact the lives of patients in your local community? POSITION SUMMARY As a Utilization Nurse Consultant you will utilize clinical skills to coordinate, document and communicate all aspects of the utilization/benefit management program. You would be responsible for ensuring the member is receiving the appropriate care at the appropriate time and at the appropriate location, while adhering to federal and state regulated turn-around times. This includes reviewing written clinical records. Looking for someone who enjoys working in an office in a high energy and motivated team environment and is detail oriented and highly organized. This role is located in the High Point, NC office and will require being in the office at least the first 12-18 months. Work from home opportunities may be available after 12-18 months of employment, determined by business need. This is a dynamic and passionate team, with much support! This is ideal for an applicant seeking a fast paced environment. To service west coast customers, nurses will be required to work 2-3 times a month until 9:00pm EST after training. Saturday work required after 6 months of training, 1-2 Saturdays per quarter can be expected, to meet federal and state regulated turn-around times. The office is located at 4050 Piedmont Parkway, High Point, NC. 63868 Fundamental Components: -Gathers clinical information and applies the appropriate policy, procedure and clinical judgment to render coverage recommendation along the continuum of care -Begins proactive discharge planning to facilitate safe and effective transitions to the next level of care, such as home or alternate discharge location. -Communicates with providers and other parties to facilitate care/treatment, demonstrating superior customer service skills -Identifies members for referral opportunities to integrate with other products, services and/or programs -Identifies opportunities to promote quality effectiveness of Healthcare services and benefit utilization -Lends expertise to other internal and external constituents in the coordination and administration of the utilization management / benefit management function. -This is a quick paced position that requires timeliness standards are met. -All patient/provider contact is via phone or electronic media. Background Experience: - Active, unrestricted RN License required. - 2+ years of clinical experience required (all clinical areas considered: Home Health, Med/Surg, Telemetry, ICU, NICU, Long term care, orthopedics, and more!) - Strong computer skills including toggling with Windows, Microsoft Office and Outlook and strong keyboarding skills required. - Ability to exercise independent and sound judgment, strong decision-making skills and well-developed interpersonal skills required. - Ability to manage multiple priorities, effective organizational and time management skills required. - This position is in an office environment using a computer station and may require sitting for extended periods of time. - Any Managed Care background is a plus. - Utilization Review experience preferred, but not required. Additional Job Information: Typical office working environment with productivity and quality expectationsWork requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentPosition requires proficiency with computer skills which includes navigating multiple systems and keyboardingEffective communication skills, both verbal and written. Education: Nursing - Registered Nurse (RN) Potential Telework Position: Yes Percent of Travel Required: N/A EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.