10 jobs found in gaithersburg

Kaiser Permanente Job Summary: To be responsible for the seamless, daily operations of the front office of the Health Information Management Department at our Medical Office Buildings by responding to basic, simple and quick health information and member experience inquires and requests and to provide a high quality member experience. Escalates more complex inquires and request to the appropriate departments. Essential Responsibilities: Health Information Management Ensures that all protected health information is processed in accordance with regional, national, state and federal regulations. Works closely with internal/external customers to meet their health information management needs as it relates to release of protective health information via paper and electronic media. Has a solid knowledge/understanding of HIPPA privacy and security issues as it relates to release of information, and/or other regulations related to protective health information. Reviews...

Company Name: Carter Machinery Company, Inc

Company Name: United Rentals

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Service Desk Supervisor position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are preferred, this role is primarily responsible for managing Service Desk staff operations. Responsibilities: ESSENTIAL FUNCTIONS: Operations Management * Ensure Service Desk policy & procedures are well documented and adhered to on a daily and weekly basis. * Identify procedural gaps and work with internal and client stakeholders to establish or amend existing operational procedures. * Provides daily, weekly, monthly performance metrics to leadership teams driving focus and improvements. * Ensure the right EUS engineer is working on right tickets. o Tier alignment o Operating system alignment o Right skills/bandwidth o Prioritization * Ensure response time objectives for ticket and call handling are met. * Ensure...

Company Name: United Rentals

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager. Responsibilities: ESSENTIAL FUNCTIONS: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: The Service Desk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary, this role is primarily responsible for managing service desk staff, operations, and customer relations. Responsibilities: ESSENTIAL FUNCTIONS : Operations Management Ensure helpdesk policy & procedures are well documented and adhered to on a daily and weekly basis Identify procedural gaps and work with internal and client stakeholders to establish or amend existing operational procedures Provides daily, weekly, monthly performance metrics to leadership teams driving focus and improvements Ensure right help desk engineer is working on right tickets Tier alignment operating system alignment right skills/bandwidth Prioritization Ensure response time objectives for ticket handling...

Company Name: United Rentals

Momentum Life Sciences About the Position: The Clinical Educator will utilize professional skills and clinical expertise to train healthcare professionals on administration and management of an HIV PrEP therapy. This resource will create opportunities for education by partnering with sales and field reimbursement teams to call on pre-approved healthcare providers. The educator will build strong relationships and conduct programs with healthcare professionals focused on delivering tailored therapeutic education, comprehensive injection training, and increased awareness of patient support resources. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for routing and scheduling activities to call on approved accounts Work and communicate collaboratively with territory field force members, as appropriate, to meet area educational needs, identify collaborative...

Company Name: United Rentals