Oct 22, 2020
User Support Service Manager Featured
Position Summary The USS Manager supervises the User Support Service (USS) team and directs all technical support services to the HMC campus, which consists of approximately 1,000 faculty, staff, and student users. Ensures the USS team provides technical consultation for hardware, software and audio-visual systems support to campus users, which includes; troubleshooting, researching, analyzing and responding to a wide range of routine and complex issues or questions and requests for assistance. The USS Manager coordinates the daily work and schedules of the USS technical analysts to ensure that priorities are aligned, service requests are fulfilled in a timely manner, and workload is equitable. The USS Manager initiates and oversees the development of documentation for the operations of the User Support Services. Serves as the first point of escalation and contact for faculty, staff and students who need additional support from the USS team or are dissatisfied with service. The...
Harvey Mudd College Claremont, CA, USA Full-Time