Sep 20, 2019
Comcast Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. JOB SUMMARY: Responsible for developing and executing the overall strategy of Technical Operations activities including product installation, service, and network maintenance. Defines the direction of technical operations and creates strategy focusing on strengths, competitive advantage, and differentiation. Provides leadership and direction among cross-functional groups, management, and staff consisting of both exempt and non-exempt employees. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities CORE RESPONSIBILITIES: - Creates and oversees the implementation of enterprise-wide functional and operational strategies. Collaborates with cross-functional groups to determine objectives and advises on impact of functional and operational strategies. - Defines financial goals and objectives and ensures goal and objectives are met. - Creates service metrics and quality assurance goals. Surveys the market and data to continually develop best-in-class customer service, installation, and network maintenance standards. - Leads, directs, and motivates a team comprised of management, exempt, and non-exempt employees. - Ensures the necessary resources to accomplish customer service, installation, and network maintenance objectives and goals. - Develops and maintains strategic partnerships with key vendors and contractors to ensure effective implementation of business strategies as well as to identify expedient and comprehensive solutions to customer-impacting issues. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. JOB SPECIFICATIONS: - Bachelors Degree or Equivalent - Generally requires 15+ years related experience Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.
Professional Diversity Network Cherry Hill, NJ, USA Full-Time