Mar 27, 2025
$75,000 - $90,000 yearly
About the Role:
Are you a hands-on IT leader who’s passionate about high-quality repair work, team leadership, and continuous improvement? We’re looking for a Manager of Break/Fix Repair Services to oversee all repair operations across multiple platforms including Apple and Windows-based systems.
This role reports to the Director of Operations and plays a key part in optimizing service delivery, leading a talented team of technicians, and maintaining strong vendor relationships.
Key Responsibilities:
Lead and manage daily break/fix repair operations (Apple, Windows, Dell, Lenovo, HP, etc.)
Coach and develop a high-performing team of technicians
Create and refine workflows, repair documentation, and SOPs
Monitor KPIs, analyze repair trends, and reduce turnaround time
Partner with vendors for parts procurement, warranty claims, and SLAs
Deliver exceptional customer service and act as an escalation point for complex repairs...
Technology Assets, LLC dba Global Asset
Carrollton, TX, USA
Full-Time